TrustRadius Insights for DemandTools are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Powerful and straightforward tool for data maintenance: Users have found DemandTools to be a powerful and straightforward tool for their data maintenance needs. Many reviewers stated that it provides solutions for all their data maintenance requirements, making it an invaluable tool that saves them hours of valuable time on a daily basis.
Customizable scenarios and queries for efficient duplicate search: The ability to fully customize scenarios and queries in DemandTools has been highly appreciated by users. This feature allows them to search for potential duplicates more efficiently, resulting in a streamlined process. Some users mentioned the helpfulness of being able to define the data they want to keep on the resulting record after merging duplicates.
Find/Report IDs feature for easy data searching: Users have praised the Find/Report IDs feature in DemandTools, which has made searching for specific data much easier and saved them significant time. They have also found this feature invaluable when cross-checking external data with internal data.
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DemandTools Reviews
47 Reviews
Enterprises (1,001+ employees)
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It is generally used by the admissions department and used to fix errors and remove duplicates.
Pros
Deduplication
Data fixes
Mass effect documents to make large data changes
Cons
Some user interface improvements
Better ability to do table backups
Seems to lock up if too large of data sets are used
Likelihood to Recommend
Well suited for times in which changes need to be made to several users at once. Not well suited for single or few users. It takes too much time to create a CSV in order to change a single user.
VU
Verified User
Administrator in Information Technology (1001-5000 employees)
DemandTools is used by several departments across campus. I use it to load and manage data for the admissions office at WPI. We receive data from a wide range of sources. For example, we purchase names from third-party vendors, have registration for campus events, high school visits, college fairs, etc. I load those lists using Finding Ids, Mass Effect and use the Single Table dedupe tool to merge duplicates not caught by our scheduled jobs. DemandTools saves us hours of time as we do not have to manually add all those contacts to the database using inquiry forms. We aren't recreating contacts already in the database and we can easily adjust and update contact information for recruits already in the database who may have moved, or changed email addresses. We save resources by using the schedule jobs feature to dedupe records after hours. Also, DemandTools has been a life-safer to mass correct data.
Pros
Webinars are helpful resources.
Very useful for managing large amounts of data.
Cons
I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
Some features aren't user intuitive and it takes a while to learn.
Likelihood to Recommend
Demand Tools is well-suited for uploading data files of hundreds of thousands of records into the database. It is useful for finding, updating and correcting data already in the database. A useful tool for merging duplicate records. Power Grid is useful for updating records that fall into a certain set of circumstances without having to reload the files. I don't have any comments that are negative.
We use DemandTools across our entire organization. We have used it to migrate and merge Salesforce orgs into one org, cleaning data, merging accounts and contacts that are duplicated. We also use it for quick analysis of objects and fields to determine usage and review data hygiene efforts. For those with an engineering or data science background, this tool is a perfect mix of extraction, analysis and ability to write back to records.
Pros
Ability to save scenarios that I can then train others to use to help maintain our data.
Error and change logs that let you review errors and issues.
Ability to connect across lookup fields to better analyze and tie together data.
Cons
Scrolling in the field menus could be improved to utilize the mouse wheel.
Some built in help for using formulas in Mass Impact.
No ability to work across objects in mass Impact, changes can only be written to fields of the chosen object.
Likelihood to Recommend
Data deduplication is a great place to use DemandTools. It has logic to select the master record/field and gives a great user interface to manage the deduplication. There is no plotting or visualization of the data, it is a tool for looking at data in tabular formats with grouping.
DemandTools is incredibly valuable to our organization. The Find/report IDs makes cross referencing our extensive database a breeze. Using Job builder we have been able to automate a ton of tasks that allow our business to function. I find single table dedupe to a very powerful tool for removing duplicates from our database. DemandTools greatly increases the speed with which we are able to get data properly into our system, and therefore how quickly we are able to act on it.
Pros
Easy to use
Powerful software
Built with user in mind
Cons
Searching for fields is inconsistent across the program- sometimes you have a search box, sometimes you can type the whole word to jump around and sometimes only the first letter, inconsistent between modules.
Although very easy to use once you have it down, there is a slight learning curve
Likelihood to Recommend
DemandTools is well suited for almost any data task that would be preformed regularly. A very powerful combination is to pair these demand tools scenarios with job builder and automate away some tasks that may be manual today. DemandTools is great for making quick work of data uploads and edits.
Our two main use cases are deduplication and find/report IDs. Until we have more a robust, automated deduplication processes with our external systems, we use the Dedupe tool to merge Salesforce accounts and contacts daily. As a company, we also acquire smaller financial firms with their own book of customers. Before we import a new list of contacts, we use the find/report IDs function to make sure none of the new contacts already exist in Salesforce.
Pros
Deduplication - easily run multiple match criteria in one pass.
Find/Report IDs - easily find existing records in Salesforce.
DupeBlocker - great compliment to Salesforce's (limited) duplication rules.
Cons
Interface/UI update needed.
More export functionality/options.
Reduce DupeBlocker key building times.
Likelihood to Recommend
DemandTools is well suited for deduplication and find/report IDs. Until we have more a robust, automated deduplication processes with our external systems, we use the dedupe tool to merge Salesforce accounts and contacts daily. The more duplicates we have, the more potential bad data we have. As a company, we also acquire smaller financial firms with their own book of customers. Before we import a new list of contacts, we use the find/report IDs function to make sure none of the new contacts already exist in Salesforce. This is (1) easier than searching the database for each individual user, and (2) loading in a bunch of potential duplicates.
VU
Verified User
Employee in Information Technology (1001-5000 employees)
It is being used by my department only. Actually, I am the only one using it daily. It is a great tool for data management and data maintenance. I use the modules Mass Impact, MassEffect, PowerGrid, Find/Report ID's, Single Table Dedupe, [and] Lead Conversion to manage the org data. It is easier to use without any coding and it much easier to view and make the updates simultaneously. The BulkBackup [was] just one click and majority got done. And scenarios help me work so efficiently.
Pros
PowerGrid can review and make the updates simultaneously.
Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
BulkBackup [is] just one click, majority data got updated.
Scenarios save a lot of time for similar working load.
Cons
There are certain objects BulkBackup can not backup.
The backup file too large to open, it [would] be great if it [could] be split into a couple files that can be accessed without any special tool.
When query on child object, it [would] be great if we [could] update the data on parent object.
Likelihood to Recommend
PowerGrid is the module I use daily. It can query data easily without coding and can be sorted or filtered which makes viewing data, making updates, or deleting data on the Canvas very user friendly. And it works for almost all the objects.
The scenarios save me a lot of time for the repeated work and is very user friendly too.
DemandTools is currently used in our Technology Department; however I am currently training our Admissions Department on how to leverage the tool.
Due to the nature and volume of contacts within our organization (millions), we mainly use demand tools as a de-duping tool. Our main focus is on contact, accounts, and opportunities but we also use it on the case object.
Pros
Easy to use.
Refined/detailed search capabilities.
Record capability.
Cons
Slow.
Finicky - tends to error out if computer is moved in slightest, or if you change windows.
Would like additional search filters - cross field comparison for example: comparing home phone number to cell phone number in order to find duplicates.
Likelihood to Recommend
DemandTools is well suited for general de-duping. However, when items need to be filtered on a more granular level it tends to need additional resources. One of its limitations is cross comparison on fields.
VU
Verified User
Analyst in Information Technology (10,001+ employees)
We use DemandTools heavily in our department. It is a vital tool for removing duplicates, checking for incomplete records and just mass moving data. I use PowerGrid weekly, the flexibility to be able to drill down and pull in exactly the fields and filtered data I need is very powerful. In PowerGrid, I can easily visually scan the pared down data and change only those exact fields on individual records that I want, in a mass batch. I also recently started building out jobs in "Job Builder". I build out scenarios in Mass effect (For example: Opportunities missing an Amount) then I can "batch" those individual jobs into "scenarios" that I run on a daily basis to scrub and clean my data. It's a game changer for data integrity.
I had used "Data Loader" for many years to complete mass updates. It is a good tool, but Demand Tools does SO MUCH MORE. There was a small learning curve, but the library of short videos got me up and running within an hour. The online and scheduled classes are short, to the point, and very helpful in walking through each part of the application. I liked the short videos, because I tend to search for specific information when I need it. I don't want to watch an hour long video and try to retain all of that knowledge. I like the targeted modules - that allowed me to locate the specific piece of the application I was working with, and gave me the particulars for that.
Pros
Job Builder batches that allow you to run batches of updates for data integrity.
De-duplicating data for loading and to ensure we do not load redundant records.
Using PowerGrid like excel to drill and filter to particular record sets.
Support - The team is very helpful and will provide you with as many resources as you need to succeed.
Cons
The interface is a little basic.
More in tool help would be great (This has been steadily improving).
Quarterly or Annual updates on improvements and "What's New".
Likelihood to Recommend
We use this tool for cleaning and loading lists of Prospect data provided by vendors.
I use this tool for "house-cleaning" and data integrity for key objects like Accounts and Opportunities, ensuring any missing data is reported so we can update those individual records (Like Territory, Region, Industry).
I use PowerGrid for edits and mass moves of data (Change of Territory, change of record ownership).
We use the tool to "Backfill" data when we make a change to a picklist or organizational data, like add or remove an industry.
I use the job builder for batches of data cleaning that I used to run on a weekly basis. I have batched them in Job Builder and now they run daily.
I am currently using the Find / Report IDs module in preparation for a data migration into Salesforce. I'm a consultant for a large printing manufacturer and I'm currently working with the Channel Program team. We are sunsetting two legacy systems for them and migrating both Accounts and Contacts for both. The Find / Report IDs module enables me to locate existing records in our system using a series of complex matching scenarios. The reason this is extremely helpful for us is that it eliminates manually work of searching each Contact and Account to determine if there is an existing record in Salesforce to avoid creating duplicate records. We have hundreds of records so this is saving us days of work! I'm an avid user of DemandTools and recommend it to many companies I consult for!
Pros
Preparation for a data migration
De-duplication
Mass upserting records
Cons
The UI has not changed in the 9 years I've been using the system. Could make this more user friendly for beginners.
Likelihood to Recommend
DemandTools is a great resource for everything from mass upserting records, matching a spreadsheet of records to existing records, and de-duplication of records (including any custom object). I tend to use the Data Loader when I'm executing simple mass inserts or exports instead of DemandTools.
Its being used by [our] department. We use it cleanse data in Informatica CC360 and Salesforce in support of Salesforce Operations
Pros
Updates records from CSV files
Deletes records with an ID (key)
Identifies Duplicates
Updates fields based on field matches
Joins objects based on field matches
Cons
I wish the Find ID reports didn't list the results in columns, but in rows below the match, or if it was at least an option. Like if it listed Match1 and Match1a, Match1b, Match1c. Sort of how the dedupe file has Masters and NonMasters.
Likelihood to Recommend
I love DemandTools. It is the bread and butter of my everyday work. Things that used to take me all day, take me minutes now. Its a great tool!
