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Demandforce

Score8 out of 10

20 Reviews and Ratings

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What is Demandforce?

Demandforce is a solution available to the medical, veterinarian, lifestyle and automotive industries. Demandforce offers a variety of communication and office workflow solutions from appointment reminders and two-way text to marketing solutions like email campaign templates and online reputation management tools. Demandforce helps attract, retain, and grow a customer base.

Categories & Use Cases

Media

Demandforce's email campaign studio solution to communicate with customers via email marketing with unique and customizable templates.
Demandforce's phone solution to communicate with customers.
Demandforce's mobile app to manage the business while on the go.
Demandforce's online booking solution allows customers to book without having to communicate directly with the front office.
Demandforce's appointment reminder solution made to increase workflow and reduce no shows.
Demandforce's online reputation management tools made to help gain new customers.
Demandforce's two way text solution made to increase the speed and ease of communication with customers.

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Key Features

Learn about the best (and worst!) features Demandforce has to offer, as determined by TrustRadius' reviewers.
Based on 20 ratings of Demandforce's features
View all features

Top Performing Features

  • Workflow management

    The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

    Category average: 7.4

  • Case management

    This includes incident/ticket creation, routing, escalation, and resolution.

    Category average: 8.1

  • Call center management

    This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

    Category average: 6.9

Areas for Improvement

  • Territory management

    Users can defines salesperson territories based on customer or market characteristics.

    Category average: 7.2

  • Contract management

    Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

    Category average: 7.8

  • Quote & order management

    Users can create, process and fulfill price quotations and sales transactions.

    Category average: 7.7

Reviews

What users are saying about Demandforce.
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We love Demandforce for Appointment Management

Incentivized
Sara BarrettView profile
Marketing Director in Marketing at Silk Touch Medical Aesthetics (11-50 employees employees)

Pros

  • Automatic Appointment Reminders
  • HIPPA compliant text messaging with patients
  • Marketing

Cons

  • Ability to have your newsletters come from a customizable email address
  • More email templates
  • App for iPhone

Return on Investment

  • We have fewer missed appointments due to automatic reminders and confirmations. Which means our schedule and daily profits are maximized.

Other Software Used

HubSpot, Hootsuite Pro, QuickBooks Online

Demandforce - Demanding Replies

Incentivized
Verified User
Director in Information Technology (51-200 employees employees)

Pros

  • Ability to create custom format emails (HTML or plain text).
  • The direct feedback from the customer ,and how to channel those responses, is great.

Cons

  • Poor execution for RDC/RDS environments.
  • Setup sync is a resource hog. It bogs down every user on initial sync who needs to use/access QB data.

Return on Investment

  • It has helped us streamline our message.
  • Accountable for all marketing emails to customers through one 'window'.

Other Software Used

Adobe Acrobat DC, Salesforce Service Cloud, OneDrive

Try it out, you'll be happy you did.

Incentivized
Jason McElweenieView profile
Digital Marketing in Marketing at Luminess Air (1-10 employees employees)

Pros

  • It helps where you need it most, in the details.

Cons

  • I'm not sure where it would need improvement.

Return on Investment

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.

Plus & Delta

Incentivized
Arielle Calugay
Patient Relations & Optometrist's Assistant in Customer Service at UrbanKick (11-50 employees employees)

Pros

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.

Cons

  • More communication when updates are made to website and what changes have been made and why.
  • More personalization to cater to the needs of a business.
  • Reviews [should] be posted on business website or connect to Yelp account.

Return on Investment

  • Patients requesting an exam confuses them that they are actually scheduled for an exam (Negative)
  • Increased # of patients scheduled due to accessibility online to request for appointments (Positive)
  • Patients confirming appointments after being sent an email reminder by Demandforce is difficult to track when we receive the confirmation as an email because sometimes the email address is completely different from the patient's first and last time and thus requires more time and energy to look up who confirmed the appointment (Negative)

Demand Force works great for small business

Curt Johnson
Owner and President in Marketing at BlueFire Marketing (1-10 employees employees)

Pros

  • Allows for non-human interface input and works with about any company software.
  • Gives you a read on your business immediately
  • Communicates well with your customers

Cons

  • I would like to see music with a text reminder

Return on Investment

  • Yes, my clients love it!
  • Less Labor at the front desk and no calling!
  • They can emphasize certain products or services they want to grow

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