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Definitive Healthcare

Score8.2 out of 10

7 Reviews and Ratings

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What is Definitive Healthcare?

Definitive Healthcare in Framingham offers a healthcare provider database providing contact data for key stakeholders across as well as data pertinent for population health studies.

Categories & Use Cases

Reviews

What users are saying about Definitive Healthcare.
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Avoid Definitive Healthcare

Ted RidgwayView profile
CEO (Chief Executive Officer) in Corporate at Harmonize Health (11-50 employees employees)

Use Cases and Deployment Scope

We licensed Definitive Healthcare's data to use for prospecting in healthcare. We found it clumsy and non-intuitive, but by far, the biggest issue was the error rates - we experienced errors as high as 30% on some lists.

Pros

  • Sales person was very persuasive.
  • I feel customer success was nice but not helpful.
  • In my opinion, they do a good job of locking licensees into contracts where they have all the leverage.

Cons

  • In my experience, the data is shot full of errors. We couldn't use it
  • Definitive Healthcare needs better data
  • I know a contact who moved employers 6 mos ago - his data in Definitive Healthcare is STILL INCORRECT

Most Important Features

  • The contract expiration
  • The date when the contract ends
  • Or they go out of business

Return on Investment

  • In my experience, We've experienced no value from the data
  • In my opinion, we've paid for no value
  • So the RoI is negative

Other Software Used

Bigin by Zoho CRM, Zoho Analytics, ZoomInfo MarketingOS

Definitely Definitive Healthcare

Incentivized
Amanda MuirheadView profile
Sales Development Representative in Sales at PerfectServe (201-500 employees employees)

Use Cases and Deployment Scope

We used Definitive Healthcare to find practices, medical groups, and health systems in our respective territories. We also used it to find appropriate contacts such as head physician, owner, and practice administrator. This helps us ensure that we are reaching out to the correct prospect in the correct location and within the correct specialty. Definitive [Healthcare] also helps show what health systems or medical groups own specific practices, hospitals, and medical centers.

Pros

  • Provides a list of hospitals, health systems, medical groups, and practices
  • Helps show what locations are under certain systems or groups
  • Gives insight into specialties and employee counts

Cons

  • Sometimes the contact information is incorrect
  • There are times when the listed provider or contact is no longer working there
  • It could integrate with Salesforce

Most Important Features

  • List building
  • Practice search
  • Administrator search

Return on Investment

  • Able to find information to leverage during outreach
  • Reps make smarter decisions

Alternatives Considered

ZoomInfo

Other Software Used

ZoomInfo, Salesforce CMS, High Velocity Sales

Poor Customer Service and Response Time and Uncreative Solution and Software

Verified User
Director in Sales (1-10 employees employees)

Pros

  • Good data and information about health and hospital systems such as size, revenue, software.
  • Healthcare specific. There's no other noise.

Cons

  • Outdated UI and lacks integration with popular software
  • Account Management team is unempowered to solve problems or come up with creative solutions.
  • Slow response time. I waited 3 weeks for a response from their team on a question.
  • Database lack key contacts especially Director level and above. Poor tool for sales team.
  • Poor customer service. I constantly felt like I was chasing them for a meeting or on questions.

Return on Investment

  • Zero

Alternatives Considered

ZoomInfo

Other Software Used

HubSpot CRM, Zoho Books

Usability

Definitive Healthare

Incentivized
Verified User
Administrator in Marketing (51-200 employees employees)

Pros

  • We can link information directly to Salesforce pages. Automatically updates on pages.
  • Gives specifics about organizations such as executives, size, revenue, etc.

Cons

  • I have noticed they do not update C suite members often, so when trying to reach out to prospects, the information can be outdated.

Return on Investment

  • Made it easy for us to define which companies we should be reaching out to.
  • Integration with Salesforce made accounts more efficient.

Alternatives Considered

ZoomInfo

Other Software Used

ZoomInfo