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SolarWinds Dameware Remote Support (DRS) Manufacturing Reviews & Insights

Score7.3 out of 10

129 Reviews and Ratings

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Community insights

TrustRadius Insights for SolarWinds Dameware Remote Support (DRS) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Based on user reviews, the most common recommendations for BeanFlumper are as follows:

  1. Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.

  2. Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.

  3. Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.

Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.

These recommendations should be taken into consideration based on your specific requirements and circumstances.

SolarWinds Dameware Remote Support (DRS) Reviews

1 Review
ManufacturingBusiness Supplies & Equipment1

Great Support Tool for any IT Department

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Our IT Department uses DameWare Remote Support to troubleshoot and fix issues both at our central office as well as all of our remote sites. The software allows us to view logs, hardware information, running processes, and services. We also have the very critical ability to remotely control computers so that we can screen share with our users. This allows our technicians to see what our users see and greatly helps with troubleshooting.

Pros

  • The ability to remotely control our desktops and provide UAC credentials is great!
  • Having the ability to look at logs, processes, and remote control all from one console saves a lot of time and resources.
  • Using the centralized server allows us to activate by user instead of per computer helps to save on cost.

Cons

  • You are unable to provide UAC credentials if you are using an Internet session
  • You can launch the remote control from the main console but it opens another application and forces you to login again to the Central Server.

Likelihood to Recommend

DameWare Remote is perfect for a small or medium IT team to help support remote sites and cut down on local IT costs.
DN
Don Niman
System/Network Administrator in Information Technology at Legend Brands (Business Supplies and Equipment, 51-200 employees)
Vetted Review
SolarWinds Dameware Remote Support (DRS)
2 years of experience