SolarWinds Dameware Remote Support (DRS) Reviews & Insights

Score7.3 out of 10

129 Reviews and Ratings

Community insights

TrustRadius Insights for SolarWinds Dameware Remote Support (DRS) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Based on user reviews, the most common recommendations for BeanFlumper are as follows:

Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.

Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.

These recommendations should be taken into consideration based on your specific requirements and circumstances.

SolarWinds Dameware Remote Support (DRS) Reviews

14 Reviews

Enterprises (1,001+ employees)

Does it all and does it well

Rating: 9 out of 10

Incentivized

February 17, 2022

Use Cases and Deployment Scope

In our Organization we have several locations and hundreds of portable devices, but only one location for the Support Group. Dameware allow us to provide proper support to our employees remotely whenever they have an issue. Since 2020, there is also much work from home around the Organization, so it has become even more indispensable for us. It works perfectly in our environment, it feels like simply having another monitor connected to those devices, the fact the the user do not need to be logged in (or that it can be logged out) fr it to work makes this a great tool for administrators; most of our users do not have the permissions to install/uninstall applications or running Powershell scripts for example, so, being able to log them off, login as administrator, do anything that is needed and have them log back in while we watch to confirm that the issue is fixed has really saved a lot of time and effort.

Pros

Troubleshooting computers remotely without the need for the user to even be around.
Install software that needs to be installed manually without having to travel.
Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.

Cons

Multimonitor setup. I can see multiple monitors at once, but they show as a long individual screen on my computer, very hard to correctly split in my local monitors; it would be great to be able to get a single application screen per remote monitor so I can bind them to my own monitors individually.
Catch/Release mouse. whenever my mouse moves over the remote screen the remote computer reacts to it, so, when I am watching a user I cannot move my mouse, it would be great to be able to "request" the remote computer to accept my mouse when I want and release it when I need.

Likelihood to Recommend

It is a great tool for Organizations with multiple locations or big WFH force. Troubleshooting with it is pretty easy and the connection is fast and stable.

Daniel Cogny

Systems Developer in Information Technology at Ottawa Police Service (Law Enforcement, 1001-5000 employees)

Vetted Review

6 years of experience

View profile

Full Features Remote Support Solution

Rating: 10 out of 10

Incentivized

February 2, 2022

Use Cases and Deployment Scope

I've used Dameware Remote Support and its predecessor, Dameware NT Utilities, for over a decade. I love the interface and the face that I have multiples options for connecting to servers and PC's. I've liked it even more now that SolarWinds has taken over. It allows us a single contact for support, and simple update lifecycle, and central billing.

Pros

Allows for desktop mirroring for remote support
Allows for console access to servers
Allows for multiple protocols for connections to servers and desktops.

Cons

Sometimes the client can go sideways and cause issues.
Smaller client deployment would be helpful for remote locations
Automation and scripting support

Likelihood to Recommend

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.

Jacob Bradley

UC Manager in Information Technology at T. D. Williamson (Oil & Energy, 1001-5000 employees)

Vetted Review

12 years of experience

Dameware Remote Everywhere - I'd have it no other way!

Rating: 10 out of 10

Incentivized

January 19, 2022

Use Cases and Deployment Scope

I presently use the toolset of Dameware Remote Everywhere. The problem this helps address is the move to remote users. It allows us to easily connect to a remote user from no matter where they are located, just as long as they have a stable internet connection. The DRE tool also allows us to provide certain users access to Computers in the organization by setting them up as a User. We can provide them with a list of computers (from the admin console) that will display in their console. from here, they can manage Signage, or assist other staff.

Pros

Remote Support is great.
Constantly improving the software.
Tech Support has been very helpful.

Cons

Deployment of the DRE Toolset has been a pain point with our current Deployment tool.
In DRE, In the Technician Area (For a User), A Search function would be handy. At first, I was looking for this, then resorted to Control+F to "find" the computer I wanted to add to the user so I did not have to scroll through hundreds of computer options.
In DRE When a Technician is "Configure as End User " It would be nice to see a list of existing computers the "Tech" already has access to.

Likelihood to Recommend

I've used Dameware Products for about 20 years. I see them making advancements all the time, and the latest move from Dameware Mini Remote Control to Dameware Remote Everywhere was a great step forward for our staff. The transition was very smooth and required little training. Tech Support has been great as well.

Brent Carteaux

Infrastructure Engineer in Information Technology at Rieke (Packaging & Containers, 1001-5000 employees)

Vetted Review

20 years of experience

Dameware Remote Support - Super fast remote desktop support, like having someone over your shoulder!

Rating: 9 out of 10

Incentivized

February 15, 2020

Use Cases and Deployment Scope

We use Dameware Remote Support as remote desktop support. It is especially useful in connecting to PCs where remote desktop through Microsoft is not an option. If you have an IP address, you can access the desktop quickly and efficiently, and the user can watch you work.

Pros

Quick remote access
Notifies user of remote desktop support and they can view at the same time.

Likelihood to Recommend

Dameware Remote Support is suitable for any network environment. It can, however, be abused and possibly hidden from the end-user if someone is malicious. If you have strict security policies in your company, this may not be allowed. As long as you ensure proper notifications are on, this is an extremely valuable tool to access any PC on your network, whether it is domain joined or not.

Verified User

Professional in Information Technology (Oil & Energy company, 1001-5000 employees)

Vetted Review

10 years of experience

Dameware Remote Support - Saving Time AND Money

Rating: 10 out of 10

Incentivized

December 20, 2019

Use Cases and Deployment Scope

We use Dameware Remote Support daily in my company to remotely troubleshoot workstations and servers, support internal teammates and deploy new software, services, tasks or changes to our Active Directory. Dameware completely replaces Microsoft's solution for remote connections, Remote Desktop Protocol (RDP) and is significantly better software. With the super-easy utility included in Dameware called "Mini-Remote Control", you never have to lookup host names or IP addresses again before connecting to the right system! Dameware keeps your entries for each workstation and server in a list in Dameware, so that you never find yourself asking what the computer name is or host name, before connecting. You simply select it from your list and connect. I save the name of the user [next] to each computer name, making this even easier for me. When "Bob" calls me needing an admin password to update a software, I open Dameware, select Bob from my list of computers and am connected in 2 seconds.

Pros

Remote connections are the best in Dameware! You can create groups of techs that can only connect to a group of workstations or servers, ensuring your team remains focused on the systems assigned to them.
Deploying or uninstalling services from one computer or multiple computers in a batch, saves tremendous time and is super fast to create!

Cons

You can already do nearly everything I've thought about inside Dameware. One thing that could be useful would be the ability to deploy a MSI package through it, to a group of workstations.
They are very strict on activating the software, but also give you a utility to de-register your installation prior to removing it, so that it frees up your license for another installation.

Likelihood to Recommend

I will always recommend Dameware Remote Support over any other solution, and I have tested many competitors. Dameware works phenomenally with Windows, Mac and Linux! You can VNC your remote connections, use proprietary credentials you set up, or currently logged in credentials (your user name & password) that can be passed to the destination machine for authentication. These options make connecting to any type of system, or unique environments, and differentiating operating systems all a breeze. With other software the user may or may not know you connected, or have control over their system, have the ability to remove the connected tech, or request help from a tech before they even connect. All of this is possible in Dameware Remote Support, but it does not stop there! You can do so much more with this software, including allowing your staff to click in the taskbar on the service and request a tech to connect. This notifies the tech that a person needs assistance and can instantly connect to the system. Users can chat back and forth with the connected tech and easily share files by right-clicking a file and "send to technician" as well as vice versa, the tech can easily send files to the user with one click.

John Fester

IT Manager in Information Technology at Travel Planners International (Leisure, Travel & Tourism, 1001-5000 employees)

Vetted Review

12 years of experience

View profile

DameWare Mini Remote Control Review

Rating: 9 out of 10

Incentivized

July 30, 2015

Use Cases and Deployment Scope

We use DameWare as part of our help desk offering. We have a few choices when it comes to offering remote support to our end users, this is the favorite of our help desk professionals. It's integration into the SolarWinds' tool set really enables quick, efficient support to our end users. Really a big fan of the product.

Pros

Ease of use. Really easy to get up and going.
From our end users stand point, there isn't anything that they need to do, no typing of codes, installing files etc. They call into support and we are able to remotely connect to help them.

Cons

We've run into some issues using this tool with shared desktops inside our Citrix environment. We use another tool for those support sessions
Cost, while not overly expensive it isn't free.

Likelihood to Recommend

If the desktop environment is highly virtual be sure to test that all functions work. For remote users on laptops, this tool really works well.

Dan Turner

Chief Information Officer in Information Technology at Per Mar Security Services (Security and Investigations, 1001-5000 employees)

Vetted Review

3 years of experience

View profile

DameWare is Fantastic!

Rating: 9 out of 10

Incentivized

July 27, 2015

Use Cases and Deployment Scope

Our IT Department has DameWare installed on all of our client PCs organizationally. Within IT, we can remotely connect to any device within our network, and routinely utilize the product to connect to clients to troubleshoot issues.

Pros

DameWare allows us to remotely connect to ANY device on our network
DameWare takes the guesswork out of troubleshooting issues - end-users routinely describe errors and system glitches incorrectly, so being able to remote into their device to see what they are actually experiencing is invaluable.

Cons

To connect to PCs, users must have administrative rights on the client PC. I totally understand the reasoning behind this, but our setup includes scenarios where we need to connect to clients on a separate domain. We can ultimately connect, but we do not have the ability to take control of the client's keyboard/mouse, even after a client has accepted our connection. This makes the troubleshooting process less effective.

Likelihood to Recommend

If the users who will be using this product are domain admins, or have admin access to all client PCs, this product is fantastic and invaluable. It becomes less valuable if users don't have this access across the domain.

Justin Mauck

Senior Programmer in Information Technology at Parker Pillow, LLC (Information Technology and Services, 1001-5000 employees)

Vetted Review

5 years of experience

Best Remote Control Software

Rating: 10 out of 10

Incentivized

July 22, 2015

Use Cases and Deployment Scope

DameWare provides an easy way to remote in to any user's PC or laptop and has a good response time without lag. It works very well.

Pros

Chat function.
Good refresh rate over the wan connection without lag.

Cons

Chat function does not stay on top [of screen] or blink so a user can see something is incoming.

Likelihood to Recommend

I want see DameWare work like TeamViewer.

Hiren Shah

Information Technology in Information Technology at Freehold Regional High School District (Education Management, 1001-5000 employees)

Vetted Review

10 years of experience

Corprate DameWare fail for us.

Rating: 1 out of 10

Incentivized

July 22, 2015

Use Cases and Deployment Scope

We use DameWare Remote Support to support users across our network, local and remote.

Pros

I'm sorry to say it is unreliable, support takes a long time to get back with us, we currently pay for a product that just does not work.

Cons

Technical support
Product reliability
Better knowledge base

Likelihood to Recommend

Again I am sorry I will not recommend in a corporate environment. I would recommend TeamViewer. It's a one time fee for the product and you own it. No monthly fees.

Verified User

Professional in Information Technology (Information Technology and Services company, 1001-5000 employees)

Vetted Review

5 years of experience

DameWare Remote Control - support team's dream software

Rating: 10 out of 10

Incentivized

July 21, 2015

Use Cases and Deployment Scope

Our IT team uses DameWare to connect to all of our employee computers for remote support (i.e. troubleshooting, software installation). We also use DameWare to connect to our Windows servers.

Pros

DameWare has been a very reliable solution for remote support for out team.
With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.

Cons

Connecting to last session is not always the last session.
Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.

Likelihood to Recommend

The only time I would consider a different option than DameWare would be if the computers did not have a centralized authentication such as Active Directory.

Michael Chambers

Program Analyst in Information Technology at Autocam Corporation (Automotive, 1001-5000 employees)

Vetted Review

7 years of experience

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Dameware Remote Support - Saving Time AND Money

Rating: 10 out of 10

Incentivized

December 20, 2019

Use Cases and Deployment Scope

Pros

Remote connections are the best in Dameware! You can create groups of techs that can only connect to a group of workstations or servers, ensuring your team remains focused on the systems assigned to them.
Deploying or uninstalling services from one computer or multiple computers in a batch, saves tremendous time and is super fast to create!

Cons

You can already do nearly everything I've thought about inside Dameware. One thing that could be useful would be the ability to deploy a MSI package through it, to a group of workstations.
They are very strict on activating the software, but also give you a utility to de-register your installation prior to removing it, so that it frees up your license for another installation.

Likelihood to Recommend

John Fester

IT Manager in Information Technology at Travel Planners International (Leisure, Travel & Tourism, 1001-5000 employees)

Vetted Review

12 years of experience

View profile