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Customer.io

Score9.3 out of 10

33 Reviews and Ratings

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What is Customer.io?

Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year.

Categories & Use Cases

Media

data-driven or manual segments that can be created in the no-code builder for recipient lists, campaign triggers, filters, and conversion goals.
the code editor for email, that helps navigate code and iterate.
account performance, visible at a glance from the Dashboard view.
drag and drop messages, time delays, and branches where desired, to build cross-channel campaigns.
triggered campaigns based on forms submissions, customer attributes, customer actions, and dates.
localization for global audiences. One message can be delivered in multiple languages.

1 / 6

Reviews

What users are saying about Customer.io.
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Customer.IO Marketing Review

Verified User
Manager in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

We use Customer.io to send mail, push and in-app messages to our users (active or not) with the main focus on engagement and secondly on user acquisition. Also, it allow us to integrate it to our datawarehouse and segment the users as we like

Pros

  • Easy to use with the workflow map
  • Easy to integrate with other applications (Redshift in our case)
  • Creation of segments according events or attributes

Cons

  • would be great to have an AI assistant/hepler to automate and create emails
  • the translation new featurue doesn't translate too well... it has issues translating english to spanish or portuguese

Return on Investment

  • we don't have it well measured but we believe Customer.io drives at least 30% of our acquisitions

Usability

Alternatives Considered

Mailchimp Transactional Email (Mandrill)

Other Software Used

Google Ads, Meta Business Manager, Qlik Analytics Platform

Customer.io -- great software if you can leverage all its parts

Incentivized
Verified User
Manager in Marketing (11-50 employees employees)

Use Cases and Deployment Scope

We use Customer.io to send marketing emails and newsletters to our customers and clients. We have a variety of audiences and products with very different needs (some are medical clients, others are healthcare professionals), and we send most of our communications via Customer.io. We do not use it for appointment reminders, as those are integrated in our scheduler.

Pros

  • Audience Segmentation
  • Security and User Control
  • Integrated Campaigns (email, SMS, etc.)
  • Metrics and Analytics

Cons

  • Not native SMS features (integrates with Twilio)
  • Email designer (low/no code version)
  • Send criteria clarity

Return on Investment

  • Increased schedule rates for appointments
  • Increased consistent customer interaction (monthly newsletter)
  • Helps us segment our audience better so we can target based on need instead of a lot of generic emails to broad audiences

Usability

Alternatives Considered

Intuit Mailchimp and MailerLite

Other Software Used

monday.com, Acuity Scheduling, a Squarespace company, Zendesk Suite

Customer.io: Great Overall Tool and Great Bank for Buck

Incentivized
Verified User
Professional in Corporate (1001-5000 employees employees)

Use Cases and Deployment Scope

Customer.io is used as a core CRM platform in our business. The tool handles multi layered email, SMS, and other types of marketing channel campaigns for a variety of customer communications. Customer.io also has some advanced features that are used for measuring customer engagement with our campaigns and related analytics.

Pros

  • Organizing complex comms campaigns
  • Analytics of campaigns
  • Textured and detailed emails

Cons

  • Sales-specific features
  • Sales pipeline management

Return on Investment

  • We've seen meaningful revenue uplift from some of the multi-pronged comms campaigns Customer.io is capable of organizing.

Usability

Alternatives Considered

Zendesk Suite and Twilio SendGrid

Other Software Used

Zendesk Suite, Talkdesk, Snowflake, dbt

Powerful and user-friendly tool!

Jasmine ReyesView profile
Marketing Manager in Marketing at Freelance (1-10 employees employees)

Use Cases and Deployment Scope

Customer.io tool is amazing for email marketing. It's very comprehensive, lets you go into a lot of detail, and is also user-friendly. I have used it to handle email marketing flows and newsletters for various clients. Since it's so complex, there's a bit of a learning curve. But after that, it's so easy to create flows that trigger at different times of the day/week or whenever a user performs a certain action. The editor is also much easier to use than some other email marketing tools I've tried.

Pros

  • Lets you create email flows without knowing code.
  • Easy to create nice looking newsletters.
  • Can easily segment users as many ways as you want.
  • Great customer support and documentation.

Cons

  • Price is quite expensive for Premium or once you get into high volumes of contacts.
  • Depending on how you'll use it, it may require some help from developers to set up.
  • Despite the support being great, you have to email them, there's not chat feature.

Most Important Features

  • Workflow creation.
  • Segments.
  • Content editor.

Return on Investment

  • Boosted open rate and CTR thanks to easy to use AB testing feature.
  • Helped generate sales for B2C customers through promotional newsletters.
  • Reduced time spent on creating emails/newsletters due to how well their editor works.

Alternatives Considered

Mailchimp and Twilio SendGrid

Other Software Used

Slack, Asana, Amplitude Analytics

The Best Email Software You Have Probably Never Heard Of

Incentivized
Padraic Ryan
Community Manager in Information Technology at eCommerceFuel (1-10 employees employees)

Pros

  • Customer Segmentation
  • Email Campaigns
  • Email Newsletters
  • A/B Testing

Cons

  • Sorting of Data

Return on Investment

  • More engaged members
  • Better communication with our members
  • Great open rates

Alternatives Considered

Klaviyo, Mailchimp and Constant Contact

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