Great integration possibilities but could do better in communicating its features
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
Contivio is used in our organization to connect our customers to us through chat and voice communication. It integrates into our system and has been great for us. It also generates the chat interface for us and any chat logs, voice mails and the like also flow into our system without any issues.
Pros
- Integration into our system
- Customer support is fairly fast but always solves any issues we have
- Connects our customers with us in a streamlined way
Cons
- Administrative interface has improved over the years, but is still a bit cluttered
- We recently found out that we missed information flowing into our system. Communication could've been better to have this avoided.
- Better communication about features would be great. May be a selling point that they're missing at this point.
Likelihood to Recommend
Contivio isn't simply a chat program; it has an interface to set up your phone system (flows), but also integrates with your system to actually help our your customer service team to function better and save money in the long run. It may be too much for small businesses that may not have these systems in place, but other than that I can't really think of scenarios where Contivio would be less appropriate.