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ScreenConnect

Score8.5 out of 10

1,191 Reviews and Ratings

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What is ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Categories & Use Cases

Media

the guest page, where end-users enter a code to join a session with a technician
connecting from a Windows machine to a macOS machine
the Extension Marketplace, where administrators can install and configure new features and integrations
the Access view of the Host page, where a technician can connect to unattended machines
the toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
the Host page, where a command can be run directly without connecting to the machine
the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.
ConnectWise ScreenConnect supports Linux distributions.

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Key Features

Learn about the best (and worst!) features ScreenConnect has to offer, as determined by TrustRadius' reviewers.
Based on 1,191 ratings of ScreenConnect's features
View all features

Top Performing Features

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.4

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.6

Areas for Improvement

  • Remote Active Directory® management

    Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

    Category average: 6.7

  • Multi-platform remote control

    Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

    Category average: 6.5

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 5.5

Reviews

What users are saying about ScreenConnect.
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ScreenConnect is a powerful bargain alternative to LogMeIn

Incentivized
David GregoireView profile
Owner in Information Technology at Codeatron (1-10 employees employees)

Use Cases and Deployment Scope

My company uses Screenconnect to support all of our remote users through support sessions and training sessions. It replaced Splashtop after using that platform for a year and Logmein for 3 years. It is my favorite of the bunch because of its ease of deployment and customization options for such a low price.

Pros

  • Screenconnect allows for my customers to send me messages through the agent on their machine. It allows canned responses when I am away from the console.
  • Screenconnect allows for permanent access to be installed very easily when in a temporary support session.
  • Screenconnect allows me to brand the system in all ways from the icons used for the agent in the taskbar to the support portal that my customers see.

Cons

  • The configuration of screenconnect can be a little daunting for people who do not have HTML/CSS/XML experience. Even though there are a ton of options, they are a little difficult to understand.
  • Permissions for additional users could also be more straightforward if you want to limit those users.

Return on Investment

  • Screenconnect has allowed me to be more productive with software inventory and service lists on the host machines without having to connect.
  • Screenconnect allows me to chat with the hosts without having to connect to them first which saves me time.
  • Screenconnect is much more stable than splashtop so I can be sure when I see that the machines are offline that they actually are offline.

Usability

Alternatives Considered

LogMeIn and Splashtop

Other Software Used

Microsoft Intune, ManageEngine Access Manager Plus, Freshservice

ScreenConnect - It's not too bad

Incentivized
Verified User
Vice-President in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We use ScreenConnect as our backup remote access tool for both Macs and PCs. We also use it for clients that have not goine to a full MSP model as they do not charge per device. We use it to have backup remote access incase either of our primaryy RMM tools have a failure. This allows us to have continuity of support even in the event of a full vendor outage.

Pros

  • Easy to Use
  • Easy to Maintian
  • Good uptime

Cons

  • High number of security issues.
  • Lack of compeling new features
  • Dated interface

Return on Investment

  • Cost has been generally low for us, but we are in a older grandfathered plan I believe
  • System has had good uptime and reliablity without much administrative responsibility.

Usability

Alternatives Considered

NinjaOne, Addigy, LogMeIn Central by GoTo, LogMeIn Rescue and N-able N-central

Other Software Used

NinjaOne, Addigy, BambooHR®

ScreenConnect Just Works

Incentivized
Verified User
Manager in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

With only two in the IT department and us working on a hybrid schedule, we needed a way to connect with our employees and assist them remotely. ScreenConnect was the solution we chose. It just works! It is easy for us to create unattended agents or have the end user download the remote application, so we can connect in and assist them as needed.

Pros

  • Quick Connection
  • Unattended Agent
  • Backend System Access
  • Support

Cons

  • Scripting could be better
  • Some extensions are older and not maintained

Return on Investment

  • The ROI has been incredible! Our employees do not have to wait until the next day they are in office for support
  • Costs of this tool are minimal

Usability

Other Software Used

Atera, Airtable

ScreenConnect makes connecting easier

Incentivized
Verified User
Technician in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

We use ScreenConnect to securely connect to client systems to provide remote support. ScreenConnect is not only a very secure way to help my customers but it is very helpful when I am on the road.

Pros

  • Secure Connection
  • Encrypted app
  • Usable anywhere

Cons

  • Hiding thumbnails of clients screens
  • better tools to send a file to the client
  • easier way for the customer to chat if they have questions

Return on Investment

  • Happier customers to get troubleshooting
  • Easier platform to use without spending extensively to learn platform
  • ScreenConnect stays simple and very inexpensive a month

Usability

Alternatives Considered

LogMeIn Rescue

Other Software Used

Trend Micro Email Security, Trend Micro Cloud One - Application Security, Kali Linux, Nmap

one of the best software of remote access

Incentivized
Verified User
Engineer in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We use ScreenConnect to troubleshoot issues in our devices. The IT support team help the developers for providing some access to the resources if the developer is out of town. Using Screenconnect, the IT support team gains access to our device remotely and do the necessary configuration, to fix the issues.

Pros

  • Remotely connect to a device
  • Give control to the remotely connected device
  • Securely connects to the remote device

Cons

  • Mobile support for IOS devices is not there
  • sometimes laggy if the device specs are low
  • can disconnect in between if the device specs are low

Return on Investment

  • It helped in troubleshooting devices
  • It helped to connect with people who are working from home entirely
  • Very good resolution time from IT support using this

Usability

Alternatives Considered

AnyDesk

Other Software Used

greytHR, Atlassian Bitbucket, Atlassian Confluence, Microsoft Teams, iOFFICE by Eptura

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