ScreenConnect Reviews & Insights

Score8.5 out of 10

1,190 Reviews and Ratings

Overview

Synthesised from 10 reviews

This product overview is based on an analysis of 10 recent reviews covering overall satisfaction, alternatives considered, and complementary software. ConnectWise ScreenConnect is a remote access solution valued for its remote control capabilities and automation features. A significant portion of reviewers (6 out of 10) praised its remote access features, specifically mentioning unattended access and remote command-line control. Scripting and automation capabilities were also highlighted as a positive aspect by 20% of reviewers, suggesting value beyond simple remote control. When considering alternatives, reviewers frequently mentioned TeamViewer (6 out of 10) and AnyDesk (5 out of 10), indicating a competitive market landscape. Users often employ ConnectWise Automate alongside ScreenConnect (3 out of 10 reviews), with other solutions like TeamViewer and PRTG Network Monitor also being mentioned (2 out of 10 each).

Pros

Strong remote access capabilities, including unattended access
Effective remote command-line control
Scripting and automation features for task management

What other products like ScreenConnect have you used or evaluated?

From 10 reviews

Summary

This analysis of 10 recent product reviews reveals that users who have evaluated or used ScreenConnect often mention alternative remote access solutions. TeamViewer is the most frequently cited alternative, mentioned by 6 out of 10 reviewers. AnyDesk is also a common point of comparison, noted by 5 reviewers. These competing products are mentioned without strong sentiment, indicating that users are generally familiar with a range of options in the remote access software market.

Reviews

626 Reviews

ScreenConnect makes connecting easier

Rating: 9 out of 10

Incentivized

April 25, 2025

Use Cases and Deployment Scope

We use ScreenConnect to securely connect to client systems to provide remote support. ScreenConnect is not only a very secure way to help my customers but it is very helpful when I am on the road.

Pros

Secure Connection
Encrypted app
Usable anywhere

Cons

Hiding thumbnails of clients screens
better tools to send a file to the client
easier way for the customer to chat if they have questions

Likelihood to Recommend

ScreenConnect is appropriate for businesses who not only need to be able to remote into client systems but needs to have a secure connection. This software is very good for remote connection and helping walking customers through troubleshooting. ScreenConnect software can also be used if you need to make updates on a system that you are not available to travel to.

Verified User

Technician in Information Technology (1-10 employees)

Vetted Review

5 years of experience

ScreenConnect is the best

Rating: 9 out of 10

Incentivized

April 24, 2025

Use Cases and Deployment Scope

We remote connect to any production or office computers (desktop, laptop) for any remote support and or maintenance. We use it every day.

Pros

Installation on end user devices is really easy
Interface is intuitive
Remote access to cmd in admin a big plus

Cons

Big file transfert almost impossible
Better remote acces from a mobile device
I don't see any other issue !

Likelihood to Recommend

If you have a computer with you, remote access is a brease, but if you only have your mobile phone with you, it's not that easy to remote support end users

Verified User

Employee in Information Technology (501-1000 employees)

Vetted Review

5 years of experience

ScreenConnect - A great remote access tool

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

As an MSP we use ScreenConnect to remotely access our clients machines. This allows us to diagnose issues without needing to physically look at the issue which saves us time and resources.

Pros

Remote access
Plug-ins
Scripting capabilities

Cons

Quicker to re-establish a connection as sometimes it is slow
Uninstalling automate could be easier
Zoom feature could be better when first connecting to a machine

Likelihood to Recommend

ScreenConnect is a powerful tool for remoting onto our clients machines, it is very easy to guide clients into installing the web version if required. A good use case for us is that you can access the backstage of the computer meaning you can access files and perform commands on the PC without disturbing the user. This is helpful for running scripts or clearing out space on the disk if it is getting low on space.

Verified User

Employee in Information Technology (1-10 employees)

Vetted Review

5 years of experience

one of the best software of remote access

Rating: 10 out of 10

Incentivized

April 11, 2025

Use Cases and Deployment Scope

We use ScreenConnect to troubleshoot issues in our devices. The IT support team help the developers for providing some access to the resources if the developer is out of town. Using Screenconnect, the IT support team gains access to our device remotely and do the necessary configuration, to fix the issues.

Pros

Remotely connect to a device
Give control to the remotely connected device
Securely connects to the remote device

Cons

Mobile support for IOS devices is not there
sometimes laggy if the device specs are low
can disconnect in between if the device specs are low

Likelihood to Recommend

It is one of the best and safest remote connect software to connect to a device. Using this, The IT support people can easily identify the issues in the device and fix it immediately if it is some organization level config issues. It can reliably connect to any device across any country if internet is good.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

Used to be good bang for buck - now just another software sales company

Rating: 5 out of 10

January 24, 2025

Use Cases and Deployment Scope

We primarily use SC for remote accessing our company machines, wake them up and run updates etc and provide remote support.
Unattended Access is quite handy and do is support in case of a new machine or if we need to temp support a machine.
However elevation prompts during support session are very clunky and there is decent lag in the prompt to enter admin password. Moreover its not intuitive. So the only option is to install the permanent access using an installer by physically present on site.

Pros

unattended access once installed
Wake up the machines
Backstage to work on machine while end user is still using it
Machine info, processes and logs that you can see up to certain extent in SC

Cons

backstage is excellent but can be very slow/laggy at times and needs more features
Privileged Access Management should be integrated and part of premium license
you need to pay twice for access if you buy privileged access management standalone and the integrated option is either not available or too expensive
There was a time SC was a really good option (best value for money) but now it seems they are also in the same rat race as other software companies which forced us to move away from other software companies. Prices are simply becoming unaffordable and forcing us to look for other cheaper alternatives. As much as the product may be ok for our requirement, its hard to justify the prices quoted now.
Existing and loyal customers are neither acknowledged or rewarded for their loyalty. Its all about how to get more money. 100% focus on capitalism and zero focus on brand building, customer rapport and maintaining a bigger market share by keeping the prices reasonable.
compared to other vendors it takes ages to get hold of someone for a simple sales question and the follow ups are also quite dull.

Likelihood to Recommend

We use it for basic remote access, but we are getting sick of being asked to pay for the features which should have already been part of this package being a premium license, which simply puts us off as it seems price gouging and nothing else.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

10 years of experience

Great Remote Access Tool!

Rating: 10 out of 10

January 23, 2025

Use Cases and Deployment Scope

We use ScreenConnect for remote troubleshooting of our user machines in the field. We have a staff of about 30 and it makes accessing their computers when they have a problem hassle free.

Pros

Remote Access
Software Installation

Likelihood to Recommend

Great for helping end users with issues, both tech specific and in instances where they're looking at an issue that may be simply work related and they need a second set of eyes on the problem.

Amanda Hood

IT Director in Information Technology at UFCW 227 (11-50 employees)

Vetted Review

4 years of experience

View profile

Remote Tech Support and Training using ScreenConnect

Rating: 10 out of 10

January 23, 2025

Use Cases and Deployment Scope

I provide remote computer and mobile device training and troubleshooting. ScreenConnect makes my job much easier.

Pros

Easy setup of new sessions
Ability to transfer troubleshooting tools to remote computer
Ability to make permanent remote access for my clients
The notes section of the admin panel allows me to save important information for future sessions

Cons

I've always thought that the end user experience could be much easier. Requires too many steps for my users...click link, download program, find download, launch download, agree to terms and permissions...etc, etc.

Likelihood to Recommend

Again, for remote support and training, once connected, the app works great. Admin control panel allows for organized grouping of clients and multiple computers at a client's site.

Rick Castellini

Owner at Grand Valley PC Partners (1-10 employees)

Vetted Review

10 years of experience

View profile

ConnectWise ScreenConnect is a Reliable and Successful Tool

Rating: 9 out of 10

November 30, 2024

Use Cases and Deployment Scope

We use this daily as our enterprise solution for monitoring and connecting to the enterprise computer systems to offer support, patching, and scripting to be utilized. This product solves the need to be able to remotely connect without approval on the client side and be able to perform as administrative user several scripts and functions needed to patch and support the computer systems.

Pros

Monitoring Computers
Remote Support
Scripting

Cons

User Interface
Application for ConnectWise ScreenConnect
Parity of features from SAAS to Application

Likelihood to Recommend

We daily use this product to connect to our client computers. This is very helpful and it works 99% of the time. There is very rarely issues connecting to the computer systems, and the scripts also have detailed logs of what is run and if it succeeds or fails. The tools installed on all our Windows OS systems seems to work really well and stays running as long as the computer is running.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

5 years of experience

ConnectWise ScreenConnect is a great remote management tool

Rating: 10 out of 10

Incentivized

October 31, 2024

Use Cases and Deployment Scope

We use ConnectWise ScreenConnect to remotely access and manage all our client machines. It is our main tool for providing remote support to our clients.

Pros

Remote Control
Back Stage
Providing System information

Cons

Additional feature within Back stage (e.g. web browser for connecting to routers)
Pushing scripts
Cant think of anything else, it pretty much does what we need it to do

Likelihood to Recommend

If you have a lot of remote based machines and require management of these devices.
If you have a lot of users that have phones and require assistance.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

10 years of experience

Great Product Despite Security Flaws

Rating: 8 out of 10

Incentivized

October 25, 2024

Use Cases and Deployment Scope

We use ConnectWise ScreenConnect to support our internal staff while in the office or working remotely.

Pros

Booting into Safe Mode with Networking
You can search user names to find which computer they are using
Remote sessions over poor network connnections

Cons

Overall Security
Easier integration of Let'sEncrypt
Configurable Security Notifications

Likelihood to Recommend

ScreenConnect is really good for internal support, msp usage, or for doing remote sessions with customers. It is a well built product but suffers from not having significant modernization improvements to the security architecture. They should find a way to embrace things like zero trust and put effort into hardening the web interface.

Jonathan Armstrong

Senior Systems Officer in Information Technology at Domino Machine (51-200 employees)

Vetted Review

10 years of experience

View profile

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Used to be good bang for buck - now just another software sales company

Rating: 5 out of 10

January 24, 2025

Use Cases and Deployment Scope

Pros

unattended access once installed
Wake up the machines
Backstage to work on machine while end user is still using it
Machine info, processes and logs that you can see up to certain extent in SC

Cons

backstage is excellent but can be very slow/laggy at times and needs more features
Privileged Access Management should be integrated and part of premium license
you need to pay twice for access if you buy privileged access management standalone and the integrated option is either not available or too expensive
There was a time SC was a really good option (best value for money) but now it seems they are also in the same rat race as other software companies which forced us to move away from other software companies. Prices are simply becoming unaffordable and forcing us to look for other cheaper alternatives. As much as the product may be ok for our requirement, its hard to justify the prices quoted now.
Existing and loyal customers are neither acknowledged or rewarded for their loyalty. Its all about how to get more money. 100% focus on capitalism and zero focus on brand building, customer rapport and maintaining a bigger market share by keeping the prices reasonable.
compared to other vendors it takes ages to get hold of someone for a simple sales question and the follow ups are also quite dull.

Likelihood to Recommend

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

10 years of experience