ScreenConnect

Score8.5 out of 10

1,190 Reviews and Ratings

What is ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Categories & Use Cases

Media

Screenshot of the guest page, where end-users enter a code to join a session with a technician

Screenshot of connecting from a Windows machine to a macOS machine

Screenshot of the Extension Marketplace, where administrators can install and configure new features and integrations

Screenshot of the Access view of the Host page, where a technician can connect to unattended machines

Screenshot of the toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files

Screenshot of the Host page, where a command can be run directly without connecting to the machine

Screenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.

Screenshot of ConnectWise ScreenConnect supports Linux distributions.

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Screenshot of the guest page, where end-users enter a code to join a session with a technician

Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.3
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Category average: 9.4
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.6

Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Category average: 6.7
Multi-platform remote control
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Category average: 6.5
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 5.5

David Gregoire View profile

Owner in Information Technology at Codeatron (1-10 employees employees)

Use Cases and Deployment Scope

My company uses Screenconnect to support all of our remote users through support sessions and training sessions. It replaced Splashtop after using that platform for a year and Logmein for 3 years. It is my favorite of the bunch because of its ease of deployment and customization options for such a low price.

Pros

Screenconnect allows for my customers to send me messages through the agent on their machine. It allows canned responses when I am away from the console.
Screenconnect allows for permanent access to be installed very easily when in a temporary support session.
Screenconnect allows me to brand the system in all ways from the icons used for the agent in the taskbar to the support portal that my customers see.

Cons

The configuration of screenconnect can be a little daunting for people who do not have HTML/CSS/XML experience. Even though there are a ton of options, they are a little difficult to understand.
Permissions for additional users could also be more straightforward if you want to limit those users.

Return on Investment

Screenconnect has allowed me to be more productive with software inventory and service lists on the host machines without having to connect.
Screenconnect allows me to chat with the hosts without having to connect to them first which saves me time.
Screenconnect is much more stable than splashtop so I can be sure when I see that the machines are offline that they actually are offline.

Usability

Alternatives Considered

LogMeIn and Splashtop

Other Software Used

Microsoft Intune, ManageEngine Access Manager Plus, Freshservice

Verified User

Vice-President in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We use ScreenConnect as our backup remote access tool for both Macs and PCs. We also use it for clients that have not goine to a full MSP model as they do not charge per device. We use it to have backup remote access incase either of our primaryy RMM tools have a failure. This allows us to have continuity of support even in the event of a full vendor outage.

Pros

Easy to Use
Easy to Maintian
Good uptime

Cons

High number of security issues.
Lack of compeling new features
Dated interface

Return on Investment

Cost has been generally low for us, but we are in a older grandfathered plan I believe
System has had good uptime and reliablity without much administrative responsibility.

Usability

Alternatives Considered

NinjaOne, Addigy, LogMeIn Central by GoTo, LogMeIn Rescue and N-able N-central

Other Software Used

NinjaOne, Addigy, BambooHR®

Verified User

Manager in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

With only two in the IT department and us working on a hybrid schedule, we needed a way to connect with our employees and assist them remotely. ScreenConnect was the solution we chose. It just works! It is easy for us to create unattended agents or have the end user download the remote application, so we can connect in and assist them as needed.

Pros

Quick Connection
Unattended Agent
Backend System Access
Support

Cons

Scripting could be better
Some extensions are older and not maintained

Return on Investment

The ROI has been incredible! Our employees do not have to wait until the next day they are in office for support
Costs of this tool are minimal

Usability

Other Software Used

Atera, Airtable

Amanda Hood View profile

IT Director in Information Technology at UFCW 227 (11-50 employees employees)

Use Cases and Deployment Scope

We use ScreenConnect for remote troubleshooting of our user machines in the field. We have a staff of about 30 and it makes accessing their computers when they have a problem hassle free.

Pros

Remote Access
Software Installation

Return on Investment

Significantly reduces the number of machines that have to be brought back to central location, saving time and money and keeping our staff up and working

Usability

Rick Castellini View profile

Owner at Grand Valley PC Partners (1-10 employees employees)

Use Cases and Deployment Scope

I provide remote computer and mobile device training and troubleshooting. ScreenConnect makes my job much easier.

Pros

Easy setup of new sessions
Ability to transfer troubleshooting tools to remote computer
Ability to make permanent remote access for my clients
The notes section of the admin panel allows me to save important information for future sessions

Cons

I've always thought that the end user experience could be much easier. Requires too many steps for my users...click link, download program, find download, launch download, agree to terms and permissions...etc, etc.

Return on Investment

I've tried many remote services, but the licensing costs and simplicity make this important tool and affordable way to provide my services.
Having one tool that allows me to access any device using any platform is a game changer. No juggling different services to be able to access my customer's devices.
Again, my only negative has to do with getting my customer connected. Since my customers are not the most tech savvy, ScreenConnect requires too many steps for first time customers which leads to me not being able to help them because they can't get connected. On some of my remotes, existing and new customers, it can take up to 15 minutes for me to get them connected by trying to get them to find all the steps via the telephone...eats into my productivity.

Usability

Alternatives Considered

RemotePC, AnyDesk, LogMeIn Rescue by GoTo and TeamViewer

LogMeIn Resolve

TeamViewer

BeyondTrust Remote Support

ScreenConnect

What is ScreenConnect?

Categories & Use Cases

Media

Key Features

Top Performing Features

Screen sharing

Over-the-Internet remote session

File transfer

Areas for Improvement

Remote Active Directory® management

Multi-platform remote control

Access to sleeping/powered-off computers

Reviews

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Other Software Used

Use Cases and Deployment Scope

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Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

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Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

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