Insights from Conga CPQ Reviewers
Based on 13 verified reviews published in the last 18 months
Conga CPQ is designed to decrease data processing time by powering pricing rules, configuration rules, and digital commerce. Please describe whether or not Conga CPQ has saved you time.
13 answeredThis report analyzes 13 recent reviews to assess whether Conga CPQ saves users time. A significant portion of reviewers, 11 out of 13, indicated that Conga CPQ has saved them time through process automation and the integration of pricing and configuration rules. Benefits include reduced errors, faster turnaround times, and more efficient product configuration. However, 2 reviewers mentioned performance issues, with one noting that complex pricing and billing can lead to Salesforce HEAP errors, suggesting that while Conga CPQ generally saves time, there are areas where performance could be improved.
Saved time
11 mentionsA majority of reviewers (11 out of 13) reported that Conga CPQ saved them time. Reviewers cited benefits such as automa…
A majority of reviewers (11 out of 13) reported that Conga CPQ saved them time. Reviewers cited benefits such as automation of processes, streamlined workflows, and faster turnaround times for quotes. Several reviewers specifically mentioned time savings due to the integration of pricing and configuration rules, which reduced errors and training time.
Performance issues
2 mentionsTwo reviewers mentioned performance issues. One reviewer noted that complex pricing and billing sometimes caused Salesf…
Two reviewers mentioned performance issues. One reviewer noted that complex pricing and billing sometimes caused Salesforce HEAP errors, while another stated that the application's performance still has room for improvement, even while acknowledging that automation saved time for sellers.
What positive or negative impact (i.e. Return on Investment or ROI) has Conga CPQ had on your overall business objectives?
13 answeredThis report synthesizes 13 recent reviews to assess Conga CPQ's impact on overall business objectives. Reviewers most frequently cited improvements to revenue generation and efficiency. Specifically, 3 of 13 reviewers (23%) mentioned increased revenue or opportunities, with one noting $4M in discovered revenue opportunities after standardizing contracts in Conga. Another 3 reviewers (23%) highlighted improved efficiency and speed, such as faster quote times and deal cycle times. Additionally, 2 reviewers (15%) pointed to improvements in the quote process itself, including increased productivity and ease of quote creation. These factors collectively suggest a positive impact on business objectives related to sales and operational performance.
Increased Revenue/Opportunities
3 mentionsApproximately 23% of reviewers (3 of 13) specifically cited increased revenue or opportunities as a positive impact of…
Approximately 23% of reviewers (3 of 13) specifically cited increased revenue or opportunities as a positive impact of using Conga CPQ. This included discovering new revenue streams through standardization and improved sales processes. Reviewers indicated that Conga CPQ helped them to optimize resources and realize cost savings, ultimately leading to more sales.
Improved Efficiency/Speed
3 mentionsAround 23% of reviewers (3 of 13) noted improvements in efficiency and speed after implementing Conga CPQ. This include…
Around 23% of reviewers (3 of 13) noted improvements in efficiency and speed after implementing Conga CPQ. This included faster quote times and a quicker overall deal cycle. Reviewers also appreciated the platform's flexibility in responding to changes in business models.
Improved Quote Process
2 mentionsAbout 15% of reviewers (2 of 13) mentioned that Conga CPQ improved their quote process. Benefits included reduced train…
About 15% of reviewers (2 of 13) mentioned that Conga CPQ improved their quote process. Benefits included reduced training time, increased productivity, and a more streamlined quote creation process. Reviewers also appreciated the increased visibility into the quote lifecycle and the availability of approval previews.
Describe how you use Conga CPQ in your organization. What are the business problems the product addresses and what is the scope of your use case?
13 answeredThis report synthesizes 13 recent reviews to understand how organizations use Conga CPQ and the business problems it addresses. A primary use case revolves around quote and pricing management, mentioned by 10 reviewers. Conga CPQ is used to generate quotes, manage pricing, track approvals, and create agreements. Reviewers also highlight the platform's integration capabilities and its use within various business contexts, with 7 reviewers mentioning integration and specific use cases. These include integration with CRM and SAP systems, as well as custom integrations via platforms like MS Azure. The scale of Conga CPQ's deployment varies, with one reviewer noting its use by over 2,000 users.
Quote and Pricing
10 mentionsA significant portion of reviewers, 10 out of 13, use Conga CPQ for managing quotes and pricing. They report that it si…
A significant portion of reviewers, 10 out of 13, use Conga CPQ for managing quotes and pricing. They report that it simplifies the quoting process, enables quick quote generation for clients, and facilitates pricing adjustments based on markups and discounts. The platform also supports the creation of quotes, identification of upsell opportunities, and management of discounting and approval workflows.
Integration and Use Case
7 mentionsIntegration capabilities and diverse use cases are also notable, with 7 of 13 reviewers mentioning them. Conga CPQ is i…
Integration capabilities and diverse use cases are also notable, with 7 of 13 reviewers mentioning them. Conga CPQ is integrated with CRM solutions like Salesforce and SAP, as well as other applications through microservices architectures. These integrations facilitate various processes, including managing bus routes, selling HCM products, and incorporating daily usage data.
Please provide some detailed examples of areas where Conga CPQ has room for improvement.
13 answeredThis report analyzes 13 recent reviews to identify areas where Conga CPQ users see room for improvement. A recurring concern, raised by 3 reviewers, involves limitations in handling large quotes, suggesting a need for enhanced capabilities in this area. Another 3 reviewers cited issues with the pricing engine, specifically around simultaneous pricing across multiple locations and net price calculations. Customization limitations were also noted by 2 reviewers, who pointed to challenges with custom code implementation and the inability to customize certain fields. These issues suggest that while Conga CPQ offers a range of functionalities, some users experience difficulties with complex pricing scenarios, large-scale operations, and tailoring the system to their specific needs.
Large Quote Handling
3 mentionsThree of the 13 reviewers mentioned difficulties related to managing large quotes within Conga CPQ. They suggest the sy…
Three of the 13 reviewers mentioned difficulties related to managing large quotes within Conga CPQ. They suggest the system needs additional features and functions to effectively handle these scenarios. The reviewers indicate that the current system's capabilities are lacking when dealing with substantial quote volumes.
Pricing Engine Issues
3 mentionsThe pricing engine in Conga CPQ was cited as an area needing improvement by 3 reviewers. These reviewers highlighted ch…
The pricing engine in Conga CPQ was cited as an area needing improvement by 3 reviewers. These reviewers highlighted challenges such as pricing similar products across multiple locations simultaneously and calculating net down prices, including rebates. This suggests that the pricing engine's robustness and flexibility could be enhanced to better accommodate complex pricing requirements.
Customization Limitations
2 mentionsTwo of the 13 reviewers expressed concerns about the customization options within Conga CPQ. They noted that solutions…
Two of the 13 reviewers expressed concerns about the customization options within Conga CPQ. They noted that solutions requiring custom code are not user-friendly and that many fields cannot be customized. This indicates a desire for greater flexibility and ease of use when tailoring the system to specific business needs.
Please provide some detailed examples of things that Conga CPQ does particularly well.
13 answeredThis report synthesizes 13 recent reviews to identify areas where Conga CPQ performs well, according to its users. A significant portion of reviewers (4 of 13) highlight the platform's product configuration capabilities, with an equal number (4 of 13) praising its pricing and discount management features. Several reviewers (2 of 13) also appreciated the user-friendly interface. These elements appear to contribute to a positive user experience by streamlining the sales process through flexible configuration, precise pricing control, and an intuitive design.
Product Configuration
4 mentionsProduct configuration is a frequently cited strength, mentioned by 4 of 13 reviewers. They appreciate the system's flex…
Product configuration is a frequently cited strength, mentioned by 4 of 13 reviewers. They appreciate the system's flexibility, which allows for easy modification of product configurations to align with evolving business models. Reviewers also noted the straightforwardness of managing these configurations within the platform.
Pricing and Discounts
4 mentionsPricing and discount management is another area where Conga CPQ receives positive feedback, noted by 4 of 13 reviewers.…
Pricing and discount management is another area where Conga CPQ receives positive feedback, noted by 4 of 13 reviewers. Reviewers value the system's ability to handle attribute-driven and rule-driven pricing, as well as its capacity to localize pricing for different countries. These features collectively provide users with substantial control over pricing strategies.
User-Friendly Interface
2 mentionsThe user-friendly interface is appreciated by some reviewers, with 2 of 13 mentioning its positive impact. They describ…
The user-friendly interface is appreciated by some reviewers, with 2 of 13 mentioning its positive impact. They describe the flow as intuitive and streamlined, which contributes to a guided selling experience. This ease of use appears to enhance the overall user experience.