TrustRadius: an HG Insights company

Conga CPQ

Score8.5 out of 10

114 Reviews and Ratings

Top Performing Features

+4%

Attachments to quotes

PDFs, contracts, videos, etc can be attached to quotes and/or proposals.

Cat avg: 9

+2%

CPQ-CRM integration

Integrates to the company’s CRM to update the customer record.

Cat avg: 9.2

-1%

Quote sharing/sending

Salespeople can share quotes and quote details with customers, via email, a customer portal, a personalized URL, or some other means.

Cat avg: 8.9

-1%

Order capturing

Allows the capture of orders of complex services and across multiple customer interaction channels such as - direct sales, contact center, point-of-sales, resellers, and customer self-service.

Cat avg: 8.8

Worst Performing Features

-6%

CPQ reporting & analytics

Users can report on and analyze CPQ processes. Metrics may include quoting cycle time, proposal acceptance rates, revenue, etc.

Cat avg: 7.6

-8%

Pricing rules

Determines price based on rules and hierarchies. Rules may consider customer demographics, availability, and/or product configuration.

Cat avg: 8.7

0%

Guided selling/Sales portal

Provides salespeople with tips, recommendations, or question sequences to help with product configuration and quoting, and/or to assist with cross-sell and upsell.

Cat avg: 8

Conga CPQ Features from Reviews

CPQ

Features related to configuring and pricing products and delivering quotes to customers.

8.5-2%
  • Quote sharing/sending

    Salespeople can share quotes and quote details with customers, via email, a customer portal, a personalized URL, or some other means.

    Category average: 8.9

  • Product configuration

    Allows users to configure products and services by selecting bundles, constraints, options, preferences, etc.

    Category average: 8.6

  • Configuration options

    Supports a robust, comprehensive level of detail around configuration options, including product features, services, quantity, etc. Options take into account availability and compatibility of selections.

    Category average: 8.5

  • Pricing rules

    Determines price based on rules and hierarchies. Rules may consider customer demographics, availability, and/or product configuration.

    Category average: 8.7

  • Price adjustment

    Sales users can adjust or override prices, based on coupons, discounts, markups, etc.

    Category average: 8.6

  • Purchase history and open contracts

    Provides information about a customer’s previous purchases and current purchase/service agreements, which may factor into new sales or need to be modified to account for new sales.

    Category average: 9

  • Guided selling/Sales portal

    Provides salespeople with tips, recommendations, or question sequences to help with product configuration and quoting, and/or to assist with cross-sell and upsell.

    Category average: 8

  • CPQ reporting & analytics

    Users can report on and analyze CPQ processes. Metrics may include quoting cycle time, proposal acceptance rates, revenue, etc.

    Category average: 7.6

  • CPQ-CRM integration

    Integrates to the company’s CRM to update the customer record.

    Category average: 9.2

  • Attachments to quotes

    PDFs, contracts, videos, etc can be attached to quotes and/or proposals.

    Category average: 9

  • Order capturing

    Allows the capture of orders of complex services and across multiple customer interaction channels such as - direct sales, contact center, point-of-sales, resellers, and customer self-service.

    Category average: 8.8

Conga CPQ Features from the Vendor

CPQ

Vendor-contributed
  • Quote sharing/sending

    Salespeople can share quotes and quote details with customers, via email, a customer portal, a personalized URL, or some other means.

  • Credit approvals

    Allows customers to input credit information, which can be checked and approved or declined. Credit score may factor into the quote.

  • E-signature

    Includes electronic signature functionality so that proposals can be approved and signed digitally.

  • Product configuration

    Allows users to configure products and services by selecting bundles, constraints, options, preferences, etc.

  • Configuration options

    Supports a robust, comprehensive level of detail around configuration options, including product features, services, quantity, etc. Options take into account availability and compatibility of selections.

  • Pricing rules

    Determines price based on rules and hierarchies. Rules may consider customer demographics, availability, and/or product configuration.

  • Price adjustment

    Sales users can adjust or override prices, based on coupons, discounts, markups, etc.

  • Purchase history and open contracts

    Provides information about a customer’s previous purchases and current purchase/service agreements, which may factor into new sales or need to be modified to account for new sales.

  • Guided selling/Sales portal

    Provides salespeople with tips, recommendations, or question sequences to help with product configuration and quoting, and/or to assist with cross-sell and upsell.

  • Self-service CPQ

    Includes an interface for customers to select product options and generate their own quotes; this is particularly relevant to eCommerce.

  • CPQ reporting & analytics

    Users can report on and analyze CPQ processes. Metrics may include quoting cycle time, proposal acceptance rates, revenue, etc.

  • Proposals

    Allows users to generate/automate sales proposals.

  • Excel integration

    Integrates with Excel so that quotes can be generated on spreadsheets using underlying CPQ rules.

  • CPQ-CRM integration

    Integrates to the company’s CRM to update the customer record.

  • Attachments to quotes

    PDFs, contracts, videos, etc can be attached to quotes and/or proposals.

  • Renewal management

    Includes features for managing renewals and recurring (subscription) payments.

  • Order capturing

    Allows the capture of orders of complex services and across multiple customer interaction channels such as - direct sales, contact center, point-of-sales, resellers, and customer self-service.

Additional Features

Vendor-contributed
  • Unlimited Attribute-based configuration

  • Discounting and deal scoring

  • Subscription and renewal opportunity management

  • Multi-channel selling

  • Quote collaboration and versioning