Based on 61 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 61 reviews | Last Published May 26, 2026
Conga CLM is primarily used by organizations to manage the entire contract lifecycle, from creation and negotiation to tracking and storage. Reviewers leverage it to automate and enhance efficiency in contract-related tasks, with 43% highlighting its use for comprehensive contract management. Key strengths include robust approval workflows, efficient template management for document generation, and streamlined contract creation, often integrated within the Salesforce ecosystem.
While simplifying contract lifecycle management through automation and self-service creation, some reviewers report rigidity in workflow processes and navigation. Challenges also arise with the user interface, which some find not intuitive, and limitations in reporting capabilities. Despite these areas for improvement, the platform generally delivers significant time savings and improved compliance, indicating a positive overall impact on business objectives.
Conga CLM has significantly improved our contract management process through automation and streamlined workflows. The platform has helped reduce manual tasks. Its integration capabilities with Salesforce were especially valuable, allowing us to maintain visibility and control across all contract stages. The user-friendly interface and customizable templates made adoption smooth for our team. Overall, Conga CLM has been a powerful tool in enhancing efficiency and reducing risk in our contract lifecycle management.
We utilize Conga CLM for all of our internal contracts. Great tool with tremendous support from the Conga Technical team. We manage all of our contracts from the beginning phase until the contract has been executed through the Conga Contract Lifecycle Management tool. Issues have persisted during configuration changes, modifying field criteria, etc.
Pros
Customer Support.
Resolving Issues.
Site Maintenance.
Cons
Follow Up Time On Urgent Issues.
Resolving Platform Issues in a timely manner.
Missing functionality.
Likelihood to Recommend
CLM is best suited for Medium to Large size corporations, in my opinion. Organizations need to be informed in order to be successful; they must have a team prepared to own and manage the CLM tool once implementation is complete. Great for B2B and B2C. Highly recommend it to those in question about purchasing for their organization.
We use Conga CLM as a central nervous system for our contracting processes. Before, contract management was a pain area, digging through emails, legacy systems, and shared drives just to find the right version or clause. Now, everything’s in one place, searchable, and standardized. Especially because we have a lot of paperwork that needs to be shared with clients like invoices, BOL, POD, and more, so Conga CLM is a great match for us.
Pros
Contract Management is the biggest selling point. With Conga CLM, it's easy to search, audit, and reference documents.
Syncs beautifully with Salesforce (and some others), so contracts and customer data stay connected. Saves time and reduces manual work.
Live dashboards let you track contract statuses without having to dig through emails or call someone.
Cons
Some screens can feel cluttered, especially for new folks.
Creating new custom workflows can be a challenging task, we had to invest heavily on it.
Likelihood to Recommend
Conga CLM can be a wonderful match for mid-sized to large enterprises, especially those juggling a high volume of contracts across departments like sales, legal, procurement, HR. Doesn't make that much sense for small businesses.
