Based on 61 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 61 reviews | Last Published May 26, 2026
Conga CLM is primarily used by organizations to manage the entire contract lifecycle, from creation and negotiation to tracking and storage. Reviewers leverage it to automate and enhance efficiency in contract-related tasks, with 43% highlighting its use for comprehensive contract management. Key strengths include robust approval workflows, efficient template management for document generation, and streamlined contract creation, often integrated within the Salesforce ecosystem.
While simplifying contract lifecycle management through automation and self-service creation, some reviewers report rigidity in workflow processes and navigation. Challenges also arise with the user interface, which some find not intuitive, and limitations in reporting capabilities. Despite these areas for improvement, the platform generally delivers significant time savings and improved compliance, indicating a positive overall impact on business objectives.
Conga CLM has significantly improved our contract management process through automation and streamlined workflows. The platform has helped reduce manual tasks. Its integration capabilities with Salesforce were especially valuable, allowing us to maintain visibility and control across all contract stages. The user-friendly interface and customizable templates made adoption smooth for our team. Overall, Conga CLM has been a powerful tool in enhancing efficiency and reducing risk in our contract lifecycle management.
Conga CLM is built out in our CRM (Salesforce) to generate documents & contracts to send to clients for their review and signature. It solves the problems of manually generating and sending a file for client signature via email or fax, and having to have a separate software to do so. The integration with our CRM has greatly simplified our contract process.
Pros
Connect with organization's CRM
Generate documents from a template
Email sequence for reminders and completed notifications
Ability to edit templates to preference
Cons
Somewhat frequent blackouts/glitches
Expensive
Likelihood to Recommend
Good for doing business to business and business to consumer. B2B & B2C for contracts and purchase or order forms. Since there is no account needed on the signee's end, I believe this is suitable software for many types of businesses. It may not be appropriate for a company that doesn't keep an up-to-date CRM, as this is a key point to utilizing Conga CLM.
We use Conga CLM to generate contracts and ammendmends. Busines problem covered- need of a platform to generate contracts and not be dependent on legal team to draft order forms and contracts for every small addition. it also solves the need to get these order forms approved by multiple people in a chain of command.
Pros
Generate contracts
Approval Mechanism
Edit contracts
Seek help from legal via Conga CLM
Cons
quick response
wrong formatting sometimes
Likelihood to Recommend
Conga CLM very well integrates with salesforce. It reduces the interaction between sales and legal, and makes things very much under control for legal, as there is certain standardization in the process as well as contract verbiage. Good thing is if we want specific help where legal team has to come in and add verbiage, we can raise the request via Conga CLM itself.
We began using Conga Contracts as a way to get out of a spreadsheet and have systematic way of tracking our contracts and approval processes. It grew from Sales/Lega/Finance to now including our entire Operations team. While this initially solved our spreadsheet problem, we have encountered many problems since going live that is causing us to leave Conga this year.
Pros
The clause library is useful.
Redlining is a must.
We like the add-on feature of Conga esign.
Cons
There is an overall clunkiness to the tool.
Our print documents have been very difficult to get right.
Training has been minimal. Most of what we learned has been through YouTube videos. The support team has been mediocre at best.
Turnover within Conga has been extremely frustrating. We have bounced from rep to rep and most of the time had no idea who our rep was. We would reach out for help and get bounced around or hear nothing but crickets. It wasn't until we started shopping around that we finally got the attention we needed, but it was a little too late at that point. Conga has a rocky history here and it has been difficult to overcome that perception.
Likelihood to Recommend
If you have internal staff that can dedicate time to queries and developing the tool for your environment then it could be great. There are many good features about Conga and I always was a fan and had wanted to the relationship to continue. We are leaving for another company because I just couldn't turn the tide early enough and had no support from Conga until the end. We are implementing another tool and will ride out the term of our contract.
Conga CLM provides reliable insights for most sales engagement contracts in the enterprise. It enables my team to sign and negotiate best prices for our commodities before initiating any transaction. It has streamlined workflows from my desk with 100% implementation accuracy. The platform has unlocked hidden opportunities by inviting other business partners on table to negotiate on win-win trade deals.
Pros
Enhancement of reliable negotiation terms.
Generation of quick and secure contracts.
Cons
The complex learning curve requires robust training.
The performance has been ever solid.
Likelihood to Recommend
Conga CLM has positively transformed our enterprise with seamless sales integration infrastructure. It is easy to navigate across the features and deploy in the enterprise. The software has enabled our organization to identify business partners and closed most productive deals. It provides real-time data analytics from most signed contracts that enhances efficient decision making.
