TrustRadius: an HG Insights company

What is Cloodot?

Cloodot is a customer experience management software suite designed for single or multi-location businesses. It allows businesses to manage chats and reviews from various online channels in one unified inbox, including Google My Business, WhatsApp, Facebook, Websites, Google Business Messages and others. This makes it possible for multiple agents to collaborate more efficiently using custom templates replies, reminders, tags tasks and notes that make managing customer interactions easier.

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Screenshot of Manage chats from multiple channels at one place
Screenshot of Manage reviews from multiple channels at one place
Screenshot of Advanced cross channel analytics
Screenshot of One inbox for all your customer interactions
Screenshot of Team collaboration : Handover live conversations and reviews to team mates.
Screenshot of Custom template replies for faster engagement
Screenshot of Custom labels/tags
Screenshot of Custom notes
Screenshot of Agents performance monitoring

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Screenshot of Manage chats from multiple channels at one place