ClickUp is widely adopted for comprehensive project management and enhancing operational efficiency, centralizing diverse workflows for various teams. In TrustRadius reviews, users leverage its extensive customization capabilities to tailor the platform, with 29% highlighting this flexibility for detailed configuration. It serves as an all-in-one platform, consolidating disparate tools and improving organizational structure across departments, thereby streamlining processes.
Reviewers frequently note significant time savings and increased productivity from streamlined processes, including automation, contributing to improved ROI. However, common concerns include platform performance, with slow loading times and desktop application lag noted by 18% of users. The mobile application experience and certain integration aspects also require refinement. Overall, reviewers find ClickUp a powerful, albeit sometimes resource-intensive, tool for consolidating productivity.
Pros
Extensive customization of fields, statuses, and views to match specific workflows
Robust project management features for comprehensive tracking from onboarding to completion
Effective task management for organizing daily activities, deadlines, and team assignments
Customizable dashboards for data visualization and tracking project progress
Integrated time tracking functionality for monitoring resource utilization
Cons
Frequent reports of slow loading times and desktop application lag affecting performance
Desire for more robust and customizable integrations, particularly with Google and Slack
Inability to create subfolders within existing folders, limiting organizational flexibility
Limited granular scope control and additional field types for custom fields
Mobile application user interface and ease of use require improvement to prevent it from feeling overwhelming
Consolidation of tools
32 mentions
Positive reviews by 100% of reviewers
Why it matters:
Reviewers frequently highlight ClickUp's ability to replace numerous individual productivity applications, thereby reducing the overall number of tools teams need to manage. This consolidation often leads to a less cluttered digital workspace and eliminates the need for multiple subscriptions. Many teams reported moving away from various project management, communication, and document-sharing apps to use ClickUp as a single solution.
“We have reduced the number of Excel workbooks in the business significantly and can see a use can for CU for many many more!”
Time Savings
30 mentions
Positive reviews by 100% of reviewers
Why it matters:
Reviewers frequently reported that ClickUp significantly reduces the time spent on various tasks and processes. This is achieved through features like integrated time tracking, organized meeting agendas, and the ability to quickly access and filter data, which collectively streamline operations and minimize manual effort. Many users quantified these savings, with some reporting reductions of 10-20 hours per week or halving turnaround times.
“Significant reduction in turnaround times on many types of reportable data - as we moved from completely untrackable (manual) data collection to CU, its impossible to give a hard number, but at an estimate we have seen between turnaround times halve overall, some even more significantly.”
Project Management
26 mentions
Positive reviews by 100% of reviewers
Why it matters:
ClickUp serves as a primary tool for managing diverse projects and workflows across various departments, from marketing and sales to software development and HR processes. Reviewers appreciate its utility in tracking event production, managing software development tasks, and overseeing general company operations, often describing it as a central hub for all project-related activities, a sentiment shared by 42% of reviewers. This broad application helps organizations streamline daily operations and maintain oversight of deliverables and assignments.
“I use ClickUp to track event production and workflow.”
What other products like ClickUp have you used or evaluated?
From 62 reviews
Summary
Reviewers frequently cited a range of project management and collaboration tools they have used or evaluated in comparison to ClickUp. The most commonly mentioned alternative is Asana, referenced by 31% of reviewers, indicating its strong presence in the market for similar solutions. Following closely, monday.com was cited by 23% of reviewers, suggesting it is another significant competitor or alternative considered by users. Atlassian Jira, a widely recognized tool for software development and project tracking, was mentioned by 19% of reviewers. Trello, known for its Kanban-style boards, was also a notable mention, appearing in 18% of the reviews. Finally, Notion, a versatile workspace tool, was cited by 16% of reviewers, highlighting its emerging role as an alternative. These tools collectively represent the primary landscape of solutions users explore when considering or using ClickUp, spanning general project management, agile development, and collaborative workspace platforms.
ClickUp is designed to simplify teams’ workflows by replacing multiple productivity apps at once, automating manual work, and integrating with tools in your existing tech stack. How has your team been able to simplify your productivity processes with ClickUp, if at all?
From 62 reviews
Summary
ClickUp has enabled teams to significantly simplify their productivity processes, primarily through the consolidation of various tools and the automation of repetitive tasks. A substantial majority of reviewers, 52%, reported that ClickUp allowed them to reduce their reliance on multiple separate applications, streamlining their tech stack. This consolidation often led to a more centralized approach to information management, with 11% of reviewers noting its effectiveness in bringing disparate data into a single hub. Furthermore, the platform's automation capabilities were highlighted by 34% of users as a key factor in improving efficiency by handling routine operations. While the platform offers extensive integration with existing tools, cited by 19% of reviewers, some users indicated a desire for even more seamless connections with specific applications. Despite these advancements, a small number of reviewers, 3%, mentioned that the platform still presents a learning curve.
“We automize evaluation which auto assigns people who are responsible for them. We can make and assign tasks out of them and give it a due date.”
Centralized documentation and information
“Instead of juggling multiple platforms for task tracking, project planning, and documentation, we now handle everything in one place.”
ClickUp aims to foster collaboration between all teams within an organization. How has your organization's collaboration improved since adopting ClickUp, if at all? This may include brainstorming, managing projects or tasks, tracking org-wide goals, and/or communicating with other departments or teams.
From 62 reviews
Summary
ClickUp has significantly enhanced organizational collaboration, primarily by centralizing task and project management, which 29% of reviewers cited as a key improvement. The platform's ability to consolidate information and streamline communication has reduced the need for multiple tools and disparate communication channels. Reviewers frequently noted that ClickUp fosters better internal communication, with 19% specifically highlighting improvements in general communication and collaboration, and an additional 16% emphasizing better cross-departmental interactions. This centralization has led to increased visibility into workloads and project statuses, enabling teams to stay aligned and track progress more effectively. The integration of communication features directly within tasks also contributes to more focused discussions and faster feedback cycles, improving overall team cohesion and efficiency.
“- It helps us in allocate resources and manage team workload”
Task and Project Management
“We use ClickUp to collaborate so often. Especially on tasks”
Task Management
“Managing tasks has been the key improvement.”
What positive or negative impact (i.e. Return on Investment or ROI) has ClickUp had on your overall business objectives?
From 62 reviews
Summary
ClickUp has demonstrably impacted business objectives by delivering significant efficiency gains and resource optimization, according to reviewers. A substantial portion of users, 48%, reported considerable time savings, primarily through streamlined workflows and reduced manual effort. This efficiency often translates into improved organizational structures, noted by 32% of reviewers, who found the platform centralizes disparate tools and clarifies project management. These operational improvements collectively contribute to increased productivity, a benefit highlighted by 21% of the reviews, with some citing direct revenue increases or substantial boosts in team performance. Furthermore, the platform fosters better teamwork, with 16% of reviewers observing improved collaboration, and 11% pointing to enhanced communication as a key outcome, reducing the need for extensive meetings and fostering real-time information access. The ability to consolidate various tools into a single platform, mentioned by 11% of users, also contributes to both time and cost savings.
“We increased our revenue by 30% by offering CRM implementation within ClickUp”
Improved Collaboration
“Increased collaboration in Documents and Process Updates (quicker turnaround with responses from team members)”
Enhanced Communication
“Helps our team communicate effectively for tight feedback loops”
Besides ClickUp, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?
From 62 reviews
Summary
Reviewers frequently integrate a range of software alongside ClickUp, primarily focusing on communication, file management, and broader productivity suites. Communication and messaging tools are the most commonly cited category, mentioned by 19% of reviewers, indicating their essential role in daily operations. Within this category, Slack is a prominent choice, often highlighted for its utility in team collaboration. Cloud storage and file management solutions, particularly Google Drive and Google Sheets, are also widely used, with 11% of reviewers referencing them for their organizational needs. The broader Google Workspace suite, encompassing these tools and more, receives positive sentiment from 11% of reviewers, suggesting its comprehensive offering is well-regarded. Additionally, Slack is specifically noted by 10% of reviewers for its direct communication capabilities, often appearing in conjunction with other productivity platforms. Microsoft 365 and Google Workspace are the primary components of Productivity Suites, cited by 8% of reviewers, reflecting a reliance on established ecosystems for office applications. While specific tools are frequently mentioned, the overall sentiment across these categories tends to be mixed, reflecting the diverse needs and preferences of users, though Google Workspace and Slack individually lean positive.
Describe how you use ClickUp in your organization. What are the business problems the product addresses and what is the scope of your use case?
From 62 reviews
Summary
Reviewers frequently leverage ClickUp to address a range of business problems, primarily centering on enhancing operational efficiency and centralizing work processes. The platform is most widely adopted for comprehensive project management, a use case cited by 42% of reviewers, spanning activities from tracking event production and software development tasks to managing entire company workflows. A significant portion of users, 26%, also value ClickUp for its ability to improve organizational structure and consolidate disparate tools into a single, cohesive system, thereby reducing fragmentation and improving visibility. Furthermore, 18% of reviewers highlight the product's automation and integration capabilities, which streamline routine tasks and connect with external platforms for enhanced functionality. ClickUp's positioning as an all-in-one platform is a key benefit for 16% of users, allowing them to manage various aspects of their business, from communication to knowledge bases, within a single application. This centralization is further supported by specific mentions of project and task management, also noted by 16% of reviewers, who use it to manage client projects, assign tasks, and track team schedules. These capabilities collectively enable organizations to gain better oversight, reduce manual effort, and improve cross-departmental coordination.
“I use ClickUp to track event production and workflow.”
Organization and Centralization
“This software allows me to stay organized, notifies me in advance, during and post deadlines and allows us to clearly distinguish ownership of projects and tasks.”
Automation and integrations
“With ClickUp, we automate the tasks, can assign and track status in real time, escalate and (my personal favourite) summarise where each report is at for quick high level updates for our executive team with the inbuilt AI functionality.”
Please provide some detailed examples of areas where ClickUp has room for improvement.
From 62 reviews
Summary
Reviewers frequently identified areas where ClickUp could enhance its functionality and user experience, with performance and integration capabilities being prominent concerns. The most common point of feedback, cited by 18% of reviewers, was related to the platform's speed and overall performance, including slow loading times and desktop application lag. Integrations were also a significant topic, with 15% of reviewers expressing a desire for more robust and customizable options, particularly with Google and Slack. Another area for improvement, mentioned by 11% of reviewers, involved the folder and subfolder structure, specifically the inability to create subfolders within existing folders. Additionally, 8% of reviewers suggested enhancements to custom fields, such as more granular scope control and additional field types. Finally, the mobile application experience was highlighted by 6% of reviewers as needing improvements in its user interface and overall ease of use to prevent it from feeling overwhelming. These observations suggest a user base seeking greater efficiency, flexibility, and a more streamlined experience across various facets of the platform.
“The screen shows a lot of information, which is good, but until you get used to it, it may be overwhelming”
Please provide some detailed examples of things that ClickUp does particularly well.
From 62 reviews
Summary
ClickUp is frequently praised for its extensive customization capabilities, allowing users to tailor the platform to specific business needs and workflows. This flexibility is a primary strength, cited by 29% of reviewers, enabling detailed configuration of fields, statuses, and views. Beyond customization, reviewers consistently highlight the platform's robust project management features, noted by 21% of respondents, which support comprehensive tracking from onboarding to project completion. Task management is another significant strength, with 19% of reviewers commending its ability to organize and track daily tasks, deadlines, and team activities across various formats like calendars and Kanban boards. The platform's dashboards are also a key positive, mentioned by 18% of reviewers for their customizability and ability to collate data for better visualization and tracking of progress. Finally, time tracking functionality is valued by 15% of users, who utilize it for monitoring resource utilization and reporting.
I need a tool where I can put all my tasks in a simple way and take notes about them. I manage a lot of things and I need to order my mind writing down everything so I don't forget anything. ClickUP is really good at showing tasks and details about each one. Even relations between them, so I feel I'm in control.
Pros
Task Management
The user interface is friendly
Multiple user views so you use the one you like.
Cons
The mobile app is ok, but can be better
The screen shows a lot of information, which is good, but until you get used to it, it may be overwhelming
Recurring tasks are not much intuitive
Likelihood to Recommend
I think task management software may be really deep in options, but most people only use the surface. So the surface must be really good. I think ClickUp is good in the generic task management in any team. Just for one to keep track of things, or teams where tasks are delegated.
The major use we have is project management as we undergo significant transformations in our operational and strategic spaces. That being said, while significant, it is actually not the thing I wanted to share here. Every business has odds and ends that don't really 'fit' in a space. Too complex for conventional data files, too dynamic not to be cloud based but not structurally significant enough to warrant resources to a dedicated software solution. This is where ClickUp has been incredibly powerful for us, capturing those odds and ends within departments that need to be captured, shared, tracked and often automated without insane development cost, time or complexity. An example would be how we track the status of reoccurring report generation for our clients. As less than 3% of our clients contractually required specialised reporting data on a reoccurring basis, it is something that essential to manage efficiently and historically was in a clunky Excel workbook. There was no accountability, no way to monitor SLAs, no way to identify quickly and easily where bottlenecks in processes existed. With ClickUp, we automate the tasks, can assign and track status in real time, escalate and (my personal favourite) summarise where each report is at for quick high level updates for our executive team with the inbuilt AI functionality.
Pros
AI
Time tracking
Easy navigation
Cons
Nothing springs to mind! Every day I discover a new cool thing
Likelihood to Recommend
Great for project management, reoccurring task management, building trackers and keeping track of what everyone is up to. Like all software that has great functionality, having solid governance and control over access is essential. I recommend ensuring that your admins/owners have a close eye on what is going on across the space or it can turn into an unmanageable nightmare.
ClickUp allowed us to design our data and workflow in a manner that fits our way of doing things. It has empowered us as subject matter experts to bend the technical world around us, rather than us having to adjust our workflows around a standard industry template. We love the freedom to design the tech world we operate in.
Pros
Great relational data storage
Easy to navigate hierarchy
Great dashboards as a result
Cons
Calculations should be enhances
Additional folder level would be helpful
Percentage custom field would be great
Likelihood to Recommend
ClickUp is great as a relational data tool and workflow manager. It is easy to learn and is constantly adding beneficial features. It must be the no 1 SaaS platform currently available.
The system does become very difficult and time consuming to manage once you have a large number of clients, each with their own space - as any change to the architecture means you have to make the changes manualy to all.
Changing a template does not change the exisiting spaces.
Our company is a marketing, advertising, and consulting agency, but we also handle a lot of the project management for our clients. ClickUp has changed the way we track deliverables, schedules, and assignments for each of our clients -- ClickUp has also changed the way each individual team member organizes their own priorities and assignments. With our previous software, the functions and features were not all in one place, so we were using 3-4 different applications just to have the required features. With ClickUp, we now have all our desired features in one place. We have only used ClickUp since the beginning of 2025, and we are just scratching the surface in terms of the capabilities and features of ClickUp, and it has already changed the way our company operates.
Pros
Ability to track progress of specific projects or assignments, while still tracking the progress of a major project as a whole.
Assigning and delegating work - ClickUp makes it easy for each team member to track what is due and when, while also seeing the details or subtasks for each assignment.
ClickUp allows for us to edit, modify, and re-build documents right inside of the app, while also keeping a track record of previous edits and updates.
Cons
ClickUp could offer a guest access, specifically for clients who want to know progress or details of a project, without having to add as a new user or pay for access.
ClickUp has room for improvement with the capabilities of the Personal List, as of right now subtasks are not able to be directly added to a Personal List, which makes the upkeep of the personal list tricky when the project is large and there are many subtasks that have the importance of a regular task.
The notification settings could be modified, but more in detail. The user should be able to specifically customize what they get notified for, and what they don't. The current settings are in depth, but I still find myself being notified for projects or activity that I am not involved in, and the settings do not allow for me to specifically remove myself from those notifications.
Likelihood to Recommend
ClickUp is well suited for a company like ours, with multiple clients and multiple moving pieces on a daily basis. ClickUp offers an interface that keeps everything in one central location, which is extremely helpful when our company has 4+ clients, each of them having specific statuses, projects, timelines or deadlines, and lists. ClickUp has changed the way our company operates, and we are just at the starting line in terms of the capabilities of ClickUp.
We use ClickUp to streamline processes across the company - our ERP system for wholesale orders and Shopify for B2C orders are integrated with it, streamlining workflows and eliminating the need to work across multiple different portals. The API allows us to integrate it with just about anything - we are able to automate printing, updates to the orders on the eCommerce & ERP platforms, and much more.
Pros
Powerful API for integrations & automations
Forms are particularly useful
Easy tracking of projects and their timelines
Cons
Some functionality isn't available via the API, such as interacting with Document type custom fields
UI is still a bit cluttered, which can discourage adoption
Still no two-way sync with Outlook Calendar
Likelihood to Recommend
Great for tracking projects where a team is working collaboratively, as well as tracking individual tasks. If you have some integration knowledge, ClickUp can be connected with just about anything, which really means that your only limit is your imagination! The lack of a two-way sync with Outlook's calendar is still an issue.
I use ClickUp to delegate tasks to employees and track time. As a remote business, it was important for me to be able to hold my employees accountable. It was also important for me to be able to have a centralized and powerful platform that I could plug the rest of my life into.
Pros
Time tracking and reporting
Task viewing and searching
Assigning and reminders
Prioritization
Cons
Integration with Google Calendar
Integration with Zoom
Dashboards on the spaces and lists
Likelihood to Recommend
ClickUp is best used by those who have already had experience with a productivity platform and are looking for the one that has all of the features. It it less appropriate for a single person to use to organize their own personal life.
We had a lot of problems with the management and communication of our digital agency team. Everything was confusing. No one knew what, how and when a certain task should be done. We didn't have deadlines or clear project organization, which resulted in the loss of several clients. Tired of being buried in the operational side of things and constantly putting out fires, we decided to look for management tools to solve this problem. We tried Trello, Notion, Asana, Monday... but there was always some feature missing to monitor the team's performance, especially communication. Until we discovered ClickUp by watching videos on YouTube. We understood that using just one complete tool is much better than using several. Before, we used Trello to control tasks and Google Chat for communication. It was chaos because we needed to use 2 tools at the same time (and Trello was extremely limited). With ClickUp, I can manage my team's performance and communication efficiency in one place. Using one tool for all of this is much simpler and more practical for me (as a leader and manager) and for my employees.
Nós tínhamos muitos problemas com a gestão e comunicação do time da nossa agência digital. Tudo era confuso. Ninguém sabia o que, como e quando deveria ser feito determinada tarefa. Não tínhamos prazos e clareza de organização de projetos e isso acarretou na perda de diversos clientes. Cansados de estarmos afundados no operacional e apagando incêndio o tempo todo, decidimos buscar ferramentas de gestão para solucionarmos esse problema. Tentamos Trello, Notion, Asana, monday.... mas sempre faltava algum recurso para acompanhamento de performance do time, principalmente comunicação. Até que descobrimos o ClickUp vendo vídeos no YT. Entendemos que usar apenas uma ferramenta completa é muito melhor do que usar várias. Antes usávamos Trello para controle de tarefas e google chat para comunicação. Era um caos porque precisávamos usar 2 ferramentas ao mesmo tempo (e o trello era extremamente limitado). Com ClickUp, consigo gerenciar a performance do meu time e a eficiência da comunicação num lugar só. Usar uma ferramenta para tudo isso é muito mais simples e prático para mim (como líder e gestor) quanto para os meus colaboradores.
Pros
Centralização da comunicação
Centralization of communication
Customização da estrutura gestão de acordo com as necessidades
Customization of the management structure according to needs
Recursos como dashboards, calendários e listas para melhor visualização dos departamentos da empresa
Cons
Add new people to meetings that are already in progress
Adicionar pessoas novas em reunioes que já estao em andamento
Record meetings within ClickUp
Gravar as reunioes dentro do clickup
connection with whatsapp to manage leads within the CRM in ClickUp
conexão com whatsapp para gerenciar leads dentro do CRM no ClickUp
Likelihood to Recommend
ClickUp is not suitable for teams that do not have management maturity and minimal organization. Although ClickUp is extremely efficient and complete, it is not easy to understand the logic of the tool right away. I myself implement ClickUp for marketing agencies, and all of them always have difficulty using the system at first. The learning curve is relatively long, around 1 month. Another point is that it is complex to implement a CRM in ClickUp for companies that depend on email marketing, message automation, etc.
ClickUp não é apropriado para equipes que não tem maturidade de gestão e organização mínima. Por mais que o ClickUp seja extremamente eficiente e completo, não é simples de entender a lógica da ferramenta logo de cara. Eu mesmo implemento ClickUp para agências de marketing, e todas elas sempre tem dificuldade de usar o sistema no início. A curva de aprendizagem é relativamente longa, algo em torno de 1 mês. Outro ponto é que é complexo implementar um CRM no ClickUp para empresas que dependem de email marketing, automacao de mensagens e etc.
Our team uses ClickUp to help organize customer information and projects. We create task lists to assign team members parts per projects. It allows us to share project assets and information in one easy to find place.
Pros
team and project managment
customizability
asset and information sharing
Cons
Microsoft Teams Integration
Likelihood to Recommend
ClickUp has been intuitive and is greatly customizable to meet our team's unique needs.
We use ClickUp daily across a team of 11 people. It’s our central hub for managing people, planning projects, handling HR processes, and keeping clients informed. The main problem it solves is fragmentation—before ClickUp, we used multiple tools for task tracking, communication, and planning. Now it’s all in one place, which saves time, reduces errors, and gives us much better visibility into what’s going on across the business. The scope of our use includes both internal operations and client-facing work.
Pros
Keeping things tidy and organized
Everything in one tool
Tracking is on point
Cons
The speed of implementation of customer feedback
Some major bugs are still on platform
Lacks some really basic features
Likelihood to Recommend
It's less apropriate from small team or singlar person, because its too complex for small operations. Other than that, I think it's really one of the best tools there is
