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Citrix Gateway Reviews and Ratings

Rating: 7.1 out of 10
Score
7.1 out of 10

Community insights

TrustRadius Insights for Citrix Gateway are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliable and High-Performing: Reviewers have consistently praised Citrix Netscaler Gateway as a reliable and high-performing tool for load balancing applications and services. Many users have stated that it provides level 4 load balancing, which significantly improves the performance of their applications. This reliability and high-performance capability greatly enhances the user experience.

Enhanced Security Features: Several reviewers have highlighted the enhanced security features offered by Citrix Netscaler Gateway. Users appreciate the seamless use of 2-factor authentication, which helps to reduce the risk of external hacks and ensures heightened security within the VPN. Additionally, users have found it beneficial that Citrix Netscaler Gateway allows for differing levels of security, enabling specific access through the VPN based on active directory security policies. These robust security measures provide peace of mind for organizations.

Easy-to-Use and Set-Up: Many users have found Citrix NetScaler to be an easy-to-use and easy-to-set-up tool. They appreciate its user-friendly interface and intuitive design, making it accessible even for those with limited technical expertise. The ability to publish applications and act as a reverse proxy has been particularly valued by reviewers. Compatibility with popular browsers such as Google Chrome and Internet Explorer further adds to its ease-of-use.

Reviews

13 Reviews

Citrix Netscaler Gateway secures remote access to virtual desktops and applications

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Citrix Netscaler Gateway as a platform for secure external access to virtualized applications in our work environment. Citrix Netscaler Gateway provide secure and balanced access from outside our hospital to our users to the main healthcare applications and virtualized machines. It is one more layer of security in addition to the firewall.

Pros

  • Provides level 4 load balancing to deliver better performance for applications and services
  • WAF (application), proxy and VPN firewall support
  • Monitor the performance of applications even in real time to improve the UX

Cons

  • Configuration console is unfriendly
  • A good knowledge of the product is necessary for its production

Likelihood to Recommend

The best usage scenario for Citrix Netscaler Gateway is in enterprises with a high volume of telecommuting users or in situations where the user needs to access certain applications from anywhere. In our case as a hospital, we need our doctors to access the medical records of the patients and be able to carry out any required action, with a high level of security and with a certain agility.

SG
SEGUNDO GONZALEZ GONZALEZ
CIO (Chief Information Officer) in Information Technology at CLINICA MOMPIA, SAU (201-500 employees)
Vetted Review
Citrix Gateway
4 years of experience

A Great Experience

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Citrix as one of our main tools to book hotel reservations, check our metrics, and a lot more. It is a very convenient, useful, and important tool to us. I highly recommend this tool very usefully. I really like it and very user-friendly. I have been using it for many years now.

Pros

  • Booking tool.
  • Tool for checking our metrics.
  • Notepad
  • We open cisco using Citrix.
  • We can check our CSAT here too.
  • Browser tool.

Cons

  • I suggest make it more faster because sometimes its lagging but not all the time.
  • When it comes to Notepad I suggest having options for the size of fonts, and color of fonts, to make it look nicer.
  • I suggest making it more user-friendly, and more features so that users can perfectly maximize this tool.

Likelihood to Recommend

Citrix Gateway is also a great browser or alternate browser if you need a more search engine for your research and other important things to know. It is perfect for your browsing experience and I highly recommend Citrix to my colleagues and friends. For me, this tool is really useful and I believe to others too.

VU
Verified User
Employee in Sales (51-200 employees)
Vetted Review
Citrix Gateway
2 years of experience

Honest Review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Citrix Gateway is one of our main tool. It allows us to open applications that we mainly use for work purposes. It provides a server wherein we enhance our availability and experience. As a user, it is very helpful as it provides an interface wherein we see data and apps that we use for work.

Pros

  • Allows us to open Guest Connect which we use to check availability, meeting space and etc.,
  • Allows us to open sensitive information, links, attachments etc., that can't be open outside Citrix.
  • Gives us the benefit of using Citrix that enhance security and user experience.

Cons

  • One main opportunity that I want to be improved is to lessen the lag and errors in using Citrix.
  • We wish to reduce support request with self service password resets.
  • We would also want to lessen authentication to involve less administration.

Likelihood to Recommend

We were using Citrix as we taking calls before. We use citrix to open Guest Connect which we use for hotel reservation. There was a time wherein we're almost done with the reservation and just have to confirm if it's been created. However, for some reason the Citrix crashed and the guest was waiting on the line for 5 mins. We were unable to close the sale and gave a callback rather.

VU
Verified User
Employee in Sales (201-500 employees)
Vetted Review
Citrix Gateway
1 year of experience

Citrix Gateway Review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Citrix Gateway is being used in our company with open tools which are business-related. When the tools started to shut down, I just did troubleshooting.

Pros

  • Open Google Chrome.
  • Open Notepad.
  • Open Internet Explorer.

Cons

  • It should not log you out automatically.
  • It should work faster than normal speed.
  • It should work on all browsers.

Likelihood to Recommend

It is inappropriate to use if you have to watch videos.

JM
Joemar Macalintal
Account Supervisor in Customer Service at IGT Solutions (5001-10,000 employees)
Vetted Review
Citrix Gateway
5 years of experience

Citrix Gateway is very useful but has some limitations.

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Most of the organization is using Citrix Gateway. It is nice to be able to access things from your desktop, including folders from restricted drives, but the one problem I am having is accessing programs/software from my desktop. I had IT look at it, and they could not correct the issue through Citrix. I would have to log in through different software. The software I could not access is BNA's Interactive Forms.

Pros

  • Access folders from restricted drives from outside the office
  • Access desktop, view desktop from outside the office
  • Save documents to virtually any folder that you access in the office, outside the office

Cons

  • Cannot use Microsoft TEAMS through Citrix Gateway. This is used daily and is a big problem.
  • Cannot access software on computer in the office, outside of the office
  • Have to use other programs other than Citrix Gateway to access BNA Interactive Forms software and Microsoft TEAMS.

Likelihood to Recommend

Citrix Gateway is great to access folders that are saved on restricted drives when you are outside of the office. Citrix Gateway cannot be used for Microsoft Teams, which is used daily while working virtually. Citrix cannot be used for BNA Interactive Forms.

VU
Verified User
Team Lead in Corporate (5001-10,000 employees)
Vetted Review
Citrix Gateway
2 years of experience

Citrix Gateway, protect your published applications

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use the Citrix Gateway as a way to publish applications and services on the Internet and also as gateway into our Citrix Environment for remote users. It's asp used as a perimeter divide between our internal networks and DMZ and it helps us in segregating traffic and maintain our network secure.

Pros

  • Application publishing.
  • Reverse Proxy.

Cons

  • Management interface.

Likelihood to Recommend

It's very good at providing reverse proxy functionality when you don't want to directly expose your infrastructure to the Internet and it also works brilliantly as a way to enable remote access to your Citrix environment.

VU
Verified User
Engineer in Information Technology (1001-5000 employees)
Vetted Review
Citrix Gateway
5 years of experience

Can't complain, good product

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I remember when Citrix Gateway was called NetScaler Unified Gateway. It's being used for remote desktop access, as we are now all working from home. We, for the most part, all left our desktop computers at the office, and because they have more power and storage and access to the network than many home devices, we use Citrix to work off them from any device.

Pros

  • Remote desktop - use your computer or phone to access your desktop
  • Chat
  • Communications

Cons

  • Better connections
  • Reliability
  • Cost
  • Access

Likelihood to Recommend

Citrix Gateway is really well suited if you have no access to a network or to your desktop and need to get files or use a piece of specific software that you don't have multiple device licenses for and need to access. It's usually pretty reliable but does sometimes have some issues with connection.

VU
Verified User
Technician in Marketing (51-200 employees)
Vetted Review
Citrix Gateway
5 years of experience

Citrix Netscaler: lightweight VPN client

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Currently, we use Citrix Netscaler Access Gateway as a VPN client and an extranet client. The entire company uses this software for these purposes. It allows users to work remotely in our organization, allowing for our users to be able to continue to work as normal as if in the office.

Pros

  • allows seamless use of 2-factor authentication for heightened security within the VPN, and lowers risk of an external hack because of it.
  • it allows for differing levels of security. access can be set specifically through the VPN so 2 users can use the same site and get different results depending on their active directory security policy.
  • It can grant the ability to launch a single application or an entire VPN envelope

Cons

  • transfer between WiFi or other network interruptions can end or suspend the session meaning a logout and login must be redone
  • if one closes their laptop while the session is running, when they reopen the laptop later in the day, it will try to reconnect that previous session which has been terminated on the server side, making end users generally need to restart.
  • because of the number of moving parts that connect to Citrix, often the problem can be falsely attributed to it.

Likelihood to Recommend

It is a solid workhorse of a VPN client, and because of what it can connect to, it has the ability to do great things. but with sharp tools, remember to watch your fingers, as, without a solid security plan, the Citrix Netscaler Access Gateway can be dangerous to the company. [this goes for all VPN clients].

DR
David Reese
ConnectCare Hospital Billing Claims Application Coordinator in Information Technology at Bon Secours Health System (10,001+ employees)
Vetted Review
Citrix Gateway
2 years of experience
View profile

Citrix NetScaler Access Gateway End User Review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Citrix is used across our organization as a way to remotely access our platform. You can either remote into your corporate PC or securely launch our internal program to the machine you're using. I use it daily and rarely have any issues with it. A major business problem that is addressed is security. We recently implemented an RSA secure ID to use when accessing Citrix to make it even more secure. Great tool.

Pros

  • Single URL remote access
  • Flexible multi-factor authentication
  • Positive end user experience

Cons

  • Can be slow to launch applications or require multiple launches.

Likelihood to Recommend

Our organization has used Citrix for as long as I have been with them (5 years) and I have used it weekly, if not daily, for the past two years. We use it across our organization from some off-shore locations to those who are traveling across the nation. I am simply an end user who does not get swept up in the technical aspects of this product but I have had a good experience using it. I have never had a major problem with reliability; it's extremely useful and practical. Our platform and internal tools are unique to our business, being able to access those securely without deploying them fully to every laptop, remote machine, etc. is great.

HL
Haley Lay
Client Services Consultant in Customer Service at PerfectServe, Inc. (201-500 employees)
Vetted Review
Citrix Gateway
4 years of experience
View profile

Gets the job done!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I use it to access my client's environment. It is used across the client's organization for employees to access the environment remotely.

Pros

  • Easy to use
  • Easy to set up

Cons

  • Very sensitive to the internet connection.
  • Have to log in multiple times

Likelihood to Recommend

It is great to use when user doesn't want to install another VPN connection on their computer.

VU
Verified User
Vice-President in Customer Service (1-10 employees)
Vetted Review
Citrix Gateway
2 years of experience