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Citrix Gateway

Score7.2 out of 10

63 Reviews and Ratings

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What is Citrix Gateway?

Citrix Gateway (or Citrix NetScaler Gateway) is an access gateway with SSL VPN solution, providing single sign-on (SSO) and authentication for remote end users of network assets.

Categories & Use Cases

Most Frequent Users

Top 3 industries using Citrix Gateway
Based on HG Insights installation data
View all Reviews
#1 most frequent

Professional, Scientific, and Technical Services

19.6%

46 installations of 235

#2 most frequent

Health Care and Social Assistance

19.6%

46 installations of 235

#3 most frequent

Information

8.9%

21 installations of 235

Reviews

What users are saying about Citrix Gateway.
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Citrix Netscaler Gateway secures remote access to virtual desktops and applications

Incentivized
SEGUNDO GONZALEZ GONZALEZ
CIO (Chief Information Officer) in Information Technology at CLINICA MOMPIA, SAU (201-500 employees employees)

Use Cases and Deployment Scope

We use Citrix Netscaler Gateway as a platform for secure external access to virtualized applications in our work environment. Citrix Netscaler Gateway provide secure and balanced access from outside our hospital to our users to the main healthcare applications and virtualized machines. It is one more layer of security in addition to the firewall.

Pros

  • Provides level 4 load balancing to deliver better performance for applications and services
  • WAF (application), proxy and VPN firewall support
  • Monitor the performance of applications even in real time to improve the UX

Cons

  • Configuration console is unfriendly
  • A good knowledge of the product is necessary for its production

Most Important Features

  • Security in access to virtual applications and desktops
  • Load balancing
  • Prevention of vulnerabilities in applications

Return on Investment

  • Enables secure and reliable access to healthcare applications
  • Application rendering speed from external access

Alternatives Considered

Remote Desktop Services and VMware NSX

Other Software Used

SolarWinds Dameware Remote Support (DRS), Notepad++, QlikView

Citrix Gateway Review

Incentivized
Joemar Macalintal
Account Supervisor in Customer Service at IGT Solutions (5001-10,000 employees employees)

Use Cases and Deployment Scope

Citrix Gateway is being used in our company with open tools which are business-related. When the tools started to shut down, I just did troubleshooting.

Pros

  • Open Google Chrome.
  • Open Notepad.
  • Open Internet Explorer.

Cons

  • It should not log you out automatically.
  • It should work faster than normal speed.
  • It should work on all browsers.

Most Important Features

  • Open Business application
  • Pull up notepad
  • Use internet explorer to download files

Return on Investment

  • It helped make the business grow.
  • It makes the life of employees much easier.
  • It simplifies workload.

Alternatives Considered

NICE Actimize

Other Software Used

Sabre Aircentre, Microsoft 365 (formerly Office 365), Stella Connect, by Medallia

A Great Experience

Verified User
Employee in Sales (51-200 employees employees)

Use Cases and Deployment Scope

We use Citrix as one of our main tools to book hotel reservations, check our metrics, and a lot more. It is a very convenient, useful, and important tool to us. I highly recommend this tool very usefully. I really like it and very user-friendly. I have been using it for many years now.

Pros

  • Booking tool.
  • Tool for checking our metrics.
  • Notepad
  • We open cisco using Citrix.
  • We can check our CSAT here too.
  • Browser tool.

Cons

  • I suggest make it more faster because sometimes its lagging but not all the time.
  • When it comes to Notepad I suggest having options for the size of fonts, and color of fonts, to make it look nicer.
  • I suggest making it more user-friendly, and more features so that users can perfectly maximize this tool.

Most Important Features

  • Notepad
  • Booking engine.
  • Browser
  • Metric tool
  • CSAT tool

Return on Investment

  • We use Citrix Gateway as booking tool which is important to us.
  • We check our metrics using Citrix which is also important to the company as our performance.
  • We can see also comments and opinions of the customers using this tool.

Alternatives Considered

Cisco Finesse

Other Software Used

NICE CXone (formerly NICE inContact), Salesforce Advertising Studio (formerly Social.com), Okta Workflows (Azuqua)

Honest Review

Incentivized
Verified User
Employee in Sales (201-500 employees employees)

Use Cases and Deployment Scope

Citrix Gateway is one of our main tool. It allows us to open applications that we mainly use for work purposes. It provides a server wherein we enhance our availability and experience. As a user, it is very helpful as it provides an interface wherein we see data and apps that we use for work.

Pros

  • Allows us to open Guest Connect which we use to check availability, meeting space and etc.,
  • Allows us to open sensitive information, links, attachments etc., that can't be open outside Citrix.
  • Gives us the benefit of using Citrix that enhance security and user experience.

Cons

  • One main opportunity that I want to be improved is to lessen the lag and errors in using Citrix.
  • We wish to reduce support request with self service password resets.
  • We would also want to lessen authentication to involve less administration.

Most Important Features

  • Security
  • Authentication
  • Simpler, no matter what resources we use.

Return on Investment

  • Positive: provides security
  • Positive: take advantage of all resources
  • Negative: randomly crashed

Alternatives Considered

NICE CXone (formerly NICE inContact) and Cisco Finesse

Other Software Used

NICE CXone (formerly NICE inContact), Cisco Finesse, The Okta Identity Cloud

Citrix Netscaler: lightweight VPN client

Incentivized
David ReeseView profile
ConnectCare Hospital Billing Claims Application Coordinator in Information Technology at Bon Secours Health System (10,001+ employees employees)

Pros

  • allows seamless use of 2-factor authentication for heightened security within the VPN, and lowers risk of an external hack because of it.
  • it allows for differing levels of security. access can be set specifically through the VPN so 2 users can use the same site and get different results depending on their active directory security policy.
  • It can grant the ability to launch a single application or an entire VPN envelope

Cons

  • transfer between WiFi or other network interruptions can end or suspend the session meaning a logout and login must be redone
  • if one closes their laptop while the session is running, when they reopen the laptop later in the day, it will try to reconnect that previous session which has been terminated on the server side, making end users generally need to restart.
  • because of the number of moving parts that connect to Citrix, often the problem can be falsely attributed to it.

Return on Investment

  • we moved from Cisco to Citrix VPN, and no longer had to worry about certificate issues
  • profile issues from Cisco were no longer a problem with Citrix.
  • the amount of time PER VPN call dropped significantly in the internal helpdesk, however, the volume of calls stayed the same.

Alternatives Considered

Cisco Virtualization Experience Infrastructure

Other Software Used

Microsoft Office 2016, Skype for Business, GoToAssist, Citrix NetScaler