TrustRadius: an HG Insights company

Cention Contact Center

Get a Demo

What is Cention Contact Center?

The vendor says Cention can help you:

• handle all your channels in one system with pure OMNI-channel support

• get a full 360° view of all your customers communication, including complete history

• have chat bots working side by side with your agents with seamless transfers and full history

• route all errands to the right queue, right agents and right bots automatically

• get help internally and externally with our Collaboration feature

• get full statistic coverage with our Reports module

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2026
Top Rated 2026
Top Rated
2025
Top Rated 2025
Top Rated
2024
Top Rated 2024
Top Rated
2023
Top Rated 2023
Top Rated
2022
Top Rated 2022

Videos

Screenshots

Facebook errand.
Facebook errand.

Facebook errand.

Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsLinux
Mobile ApplicationMobile Web
Supported CountriesWorld wide
Supported LanguagesAny language. Default delivery: English, Swedish, Malay, Finnish, Norwegian, Danish.

Downloads

FAQs

What are Cention Contact Center's top competitors?
Zendesk Suite, Avaya IP Office, and Freshdesk are common alternatives for Cention Contact Center.
Who uses Cention Contact Center?
The most common users of Cention Contact Center are from B2B.