Its used for synthetic monitoring , it address a critical piece of monitoring as it provides detailed information on failures/exceptions and not only something is inaccessible. This helps the teams to review and focus on resolution instead of making sense of ton's of alerts and then addressing the core issue.
Pros
synthetic monitoring
correlation of alerts avoiding noise
realtime analysis
Cons
dependent services mapping specially for Kubernetes
Depth of information provided is only for experts
Could simplify the UI a bit, consider a enterprise having infrastructure available across the globe
Likelihood to Recommend
its well suited for synthetic monitoring and Catchpoint could add SLA/MTTR calculations to problems reported and weekly reporting to highlight frequent problems arising from a particular type of issue. There could be another scenario where workload prediction or trend could be showcased by Catchpoint which can add value to monitoring teams and be prepared in advance.
VU
Verified User
Employee in Information Technology (Information Technology & Services company, 10,001+ employees)
We use Catchpoint to conduct transaction/playwright tests, and monitor the performance, by using different nodes across all over the world. We care about around-the-world coverage, and the performance differences. This is how the Catchpoint meets our use case, and we utilize nodes locations, and detail waterfall chart to understand the performance overall.
Pros
node location
easy to write the script
no downtime
details of the performance
good chart/visualization
Cons
Scripts, like transaction and playwright, not stable
very easy to fail my case, without legit reason
no version control, this is a huge pain point for me
lack of organizations of the project
Likelihood to Recommend
1. if it is a global company, that the services covers everywhere, it is very worth to use different node locations 2. it has webhook, which means if you have other data warehouses or data lake, it can provide the functionality to connect via API 3. if you want quick test, it is very easy and quick to set up
We use Catchpoint to perform synthetic checks of different (SasS) platforms in different regions. The business problem that Catchpoint addresses is the observability of a SaaS application from different regions, providing us with a lot of details such as availability, web response time, latency in different regions. If a problem/alert happens, it notifies the specified teams that will start to investigate why the problem/alert was triggered, which helps to minimize the time to get the right people to work and fix a production problem.
Pros
Catchpoint is really good at synthetic tests from edge, as it contains checks for DNS resolution, certificate expiration, api monitoring and more.
Catchpoint is also good in performance troubleshooting, helping to identify where the slowness is (in my cloud or in my customer ISP) as well as identify where package loss begins/happens.
Catchpoint is also good on capturing end-user page load results and present perfomance metrics that helps the engineering teams to identify and solve them properly.
The past thing that I know that Catchpoint can do, but I am not using it, is to integrate with my Incident Response Team to help pinpoint the issue quickly. But its something that my team is investigating.
Cons
The UI is not very intuitive and requires a few tries to understand where you can find the feature that you are looking for.
The performance metrics from synthetic tests are good, but sometimes it provides the wrong information, for example the web response time gets confused with the time of the test is self and I would like to see a report with the URLs that were used per step in the test and web response time that was taken in each one of the URLs, per region.
Likelihood to Recommend
I like the synthetic test feature it has from the edge which mimics the real user - that for me is one of the best features. The certificate expiration, the API monitoring, the slowness breakdown to show where the slowdown happens, and more.
VU
Verified User
Director in Information Technology (Marketing & Advertising company, 10,001+ employees)
It detects well whether the URL is working or not.
It monitors the Nodes perfectly.
No any lag or false alert are received during Catchpoint monitoring.
Likelihood to Recommend
Catchpoint perfectly monitor the working nodes and URL . It shoots alert when anu URL is no reachable without any fail. It also helps us to test the working URL and has many more functionalities which helps in the monitoring of URLS.
VU
Verified User
Technician in Information Technology (Information Technology & Services company, 1001-5000 employees)
The most complete monitoring solution that any business can use to better their internet performance is Catchpoint. It is actually quite simple to configure individual monitors for every team member. Catchpoint can be very helpful for businesses when they want to improve speed, user experience, finding and fixing problems, system availability and reliability and getting ahead of the competition.
Pros
Speed, user experience, finding and fixing problems are all improved.
Real-time monitoring of network, websites and apps.
It helps businesses stay competitive and team is always there to help and give feedbacks.
Cons
Difficulty with JavaScript editor.
Users need to familiarize with the portal's UI before setup and usage.
Slow UI, especially in new UI.
Likelihood to Recommend
I really like Catchpoint as it benefits our business, because Catchpoint can watch the network, websites, and apps in real time and fix any problems that might come up, etc. It is a must have and I will recommend it.
We use Catchpoint for the web test and API transaction tests. With this tool integration, we were able to monitor and easily capture the behavior of the sites we use for our organization. In addition to the monitoring, the alerting engine integrations are seamless and help us get notified on time.
Pros
API Test.
Web Test.
DNS test.
Cons
Would like to see more integrations w.r.t alerting.
A scheduled monthly SLA report would help to set automations.
Improving the Catchpoint script recorder Chrome plugin, which doesn't work all the time and has a few bugs.
Likelihood to Recommend
We are trying to implement Catchpoint for our application-based monitoring, which is helping us trace the actual user behavior.
We use Catchpoint mainly to monitor our machine's availability and stability across different regions around the world. We do multiple types of tests like HTTP and API tests. The major problem we had and Catchpoint was able to fix is China availability. It is a very big advantage that the machines of Catchpoint covers China regions. Another main advantage is the high availability and response time of the machines. Not to mention their great support.
Pros
Alerting
Monitoring
Availability in China
Greate Support 24/7
Cons
The UI is a litte bit slow
Organize the tabs and access navigation bars sections
I find the colors of the portal uncomfrotbable, supporting dark mode will be awesome
Likelihood to Recommend
Catchpoint is the way to go when you need a 24/7 reliable monitoring for your servers and system anywhere around the whole world.
It is well suited if you want to monitor your service availability in China.
It also allows you to the whole request flow and you can also add RUM which is real user monitoring.
The use of the Catchpoint product has enabled our monitoring capabilities by the use of synthetic monitoring technologies to harness customer-facing performance metrics to help visualize and monitor application performance to drive indicators used maintain SLA agreements with our customers. The tool has provided accurate and meaningful solution used for making data driven decisions based on captured metrics and results.
Pros
Synthetic Monitoring
Reporting
performance Monitoring
Cons
Reporting capabilities
Enhanced API automation for ITOM
AI driven alert response
Likelihood to Recommend
A Solid product, provides meaningful accurate data results from synthetic monitoring. Catchpoint as a vendor has acted as a reliable business partner and promotes good relationship with customers and provides them with meaningful support. Support engineer and account manager make efforts to maintain helpful relationship for services offered. Been able to work with us to provide input for code changes and enhancements for payload used for synthetics.
We use Catchpoint for all performance benchmarking scenarios.
Pros
Synthetic monitoring and detect availability issues.
Identifying performance bottlenecks.
Detect localised network issues.
Cons
Awareness on RUM solution
Insight articles on performance trends
Best practice recommendations on web , app perf
Likelihood to Recommend
Catchpoint is great at performance benchmarking, detecting availability issues, and above actual last mile monitoring. Their node diversity is impeccable.
VU
Verified User
Team Lead in Information Technology (Information Technology & Services company, 10,001+ employees)
