TrustRadius: an HG Insights company

Catalyst CSP, now part of Totango

Score7.8 out of 10

2 Reviews and Ratings

What is Catalyst CSP, now part of Totango?

Catalyst is a Customer Success Platform (CSP), from Catalyst Software in New York. Catalyst integrates with an existing tech stack to provide a centralized view of customer data that Customer Success Managers can use to proactively take actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.

Categories & Use Cases

Media

Unlock growth through better managed renewals and upsells, and automate where it matters to keep CSMs focused on strategy and relationships.
Support day-to-day workflows across the CS team
Easily define and report on key insights and trends for visibility and data-driven decisions.
Scale repeatable processes to drive value for your customers.
Identify risk and intervene early to prevent churn.
Consolidate the customer data CSMs need and segment customers in seconds.

1 / 6