#1 most frequent
United States of America
58.1%18 installations of 31
What is CallHub?
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries.
Categories & Use Cases
Media
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Screenshot of Agent interface to make calls and fill in survey questions
Top Performing Features
Outbound response
Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).
Category average: 8.2
Predictive dialing
Dials multiple numbers at once and connects the salesperson if a live speaker answers.
Category average: 8.7
Interactive voice response
Pre-recorded greeting and menu options a customer can select from a telephone keypad.
Category average: 8.8
Areas for Improvement
Quality management
Ability to monitor conversation content, administer evaluations, establish policies etc..
Category average: 8.6
Historical reporting
Ability to analyze long-term call patterns and trends such as peak call times and downtimes.
Category average: 8.5
Live reporting
Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.
Category average: 8.6
Who Buys & Uses CallHub
#2 most frequent
Canada
32.3%10 installations of 31
#3 most frequent
Australia
6.5%2 installations of 31
Concentrating is the important part of this effort in talking to our users.
Use Cases and Deployment Scope
The conversations we host are for users to talk and listen to each other the conversation should be informative and fun and reinforce our shared purpose. The technology should help, the steps to set up the software, so no time is wasted dialing phone numbers or reading voicemails, as well as less time needed for data entry.
Pros
- All you'll require is your login credentials.
- You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
- Callhub has been limited to protect privacy.
Cons
- Using new software is frustrating at first, but worth the effort.
- It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
- If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
Return on Investment
- For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
- You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
- If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
Other Software Used
TeamViewer, CallCenterHosting Predictive Dialer, Kaspersky Endpoint Security
