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BugHerd

Score9.9 out of 10

18 Reviews and Ratings

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What is BugHerd?

BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.

Categories & Use Cases

Media

Example of BugHerd’s dashboard.
Example of comments left for developers on BugHerd.

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Reviews

What users are saying about BugHerd.
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BugHerd works for us!

Incentivized
Ted Blanchard, PMPView profile
Manager, Instructional Technology Group in Information Technology at eCornell (201-500 employees employees)

Use Cases and Deployment Scope

We use BugHerd for tracking feedback, changes, and fixes during the development and testing of our STEM/Tech-focused courseware products. Our product development, maintenance, SMEs/faculty experts, and Alpha Testers teams use BugHerd for logging and tracking issues and their resolutions throughout the development process.

Pros

  • Link feedback directly to the location in our courses.
  • Provide flexible updates for our enhancement requests.
  • Provide an intuitive, easy-to-use, and feature-rich interface.

Cons

  • The Dashboard feature has been in Beta for some time; could use an update there.
  • The addition of the ability to associate multiple URLs with a single Project was welcome, but better handling of that feature in coordination with the Open Website button would be nice.
  • Being able to set up templates for quickly creating Projects with similar layouts (columns with custom names; default Members) would be very welcome.
  • The ability to customize the Priority status codes, in number, name, and color would also be nice.

Most Important Features

  • Ease of use and integration with web-based (LMS) technology.
  • Feature-rich bug-tracking functionality.
  • Responsiveness of the company.

Return on Investment

  • Streamlined the process of tracking and resolving issues during course development.
  • Allowed us to easily track issues within our embedded code-exercise IDE (Codio).
  • Allowed us to better integrate our Faculty/SME authors into the development process.

Alternatives Considered

Instabug and Atlassian Jira Align (formerly AgileCraft)

Centralized Bug Tracker with Screen Capture, Tagging, and Commenting

Incentivized
Ariana ThompsonView profile
Customer Operations and Training Manager in Quality Assurance at Hungry Harvest (11-50 employees employees)

Pros

  • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
  • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
  • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
  • I enjoy the conversations and tagging features within each bug ticket.

Cons

  • The screen capture tool doesn't allow you to custom screenshot certain areas and upload them to your bug ticket. I'd like to be able to encompass a custom area rather than just the text or image or formatting blocks within a page.
  • Occasionally the widget will disappear and you'll have to reload the page in order to see the expandable arrow in the corner.
  • The comment history pings your email for every comment ticket, and it's not intuitive to deactivate this feature for users who aren't following up with a specific bug.

Return on Investment

  • This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform.
  • We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue.
  • The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.

Alternatives Considered

JIRA Software

Other Software Used

Braintree, Intercom, Authorize.Net, Referral SaaSquatch, Asana, Slack

Super helpful bug tracking tool that is easy to use and client-friendly

Incentivized
Verified User
Director in Marketing (11-50 employees employees)

Pros

  • Track web development bugs and issues
  • Capture screenshots, browser details, device details, screen size details and user comments.
  • Manage the list of bugs, assign them to a developer and give them due date and priority.

Cons

  • It would be nice if it offered more integrations.
  • Workflow could be a little more sophisticated.

Return on Investment

  • BugHerd has reduced our testing and bug-fixing time by up to 25% per project.
  • BugHerd has increased client satisfaction by making it painless to provide us feedback and report bugs during the final phase of the website project.
  • BugHerd has also decreased the time that our project managers have to spend tracking bugs and reporting to the development team.

Usability

Alternatives Considered

Usersnap for QA

Other Software Used

WordPress, Yoast Wordpress SEO Plugins, ManageWP

Bugherd - Good for bug tracking.

Incentivized
Verified User
Consultant in Quality Assurance (11-50 employees employees)

Pros

  • Ability to track bugs from the initial find to the final fix.
  • Easy to use with a quick learning curve.
  • Ability to add attachments and get multiple members involved with simple tracking.

Cons

  • The ability to add a couple more columns temporarily would be nice.

Return on Investment

  • Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.

Alternatives Considered

Trello

Other Software Used

Zoho Campaigns, Zoho CRM, SEMRush

BugHerd helps you win with projects.

Incentivized
Verified User
Engineer in Professional Services (201-500 employees employees)

Pros

  • It's easy to install and use.
  • It's easy for clients as well as our internal teams to use and input feedback.
  • It's easy to use and helps gather information a client/user may not normally supply.

Cons

  • You could add more users for your levels to allow more clients to add feedback.
  • You could allow color changes for websites that are light/dark to display more easily.
  • You could work to allow easier use on mobile devices.

Return on Investment

  • We have been able to get sites launched faster.
  • We can turn around tasks/bugs more quickly and it's less research to try to recreate things.
  • It helps us speak the same language with clients that don't do web development/design.

Other Software Used

JIRA Software, Autotask

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