We are a integrator and use work with schools to provide paging using the Nyquist E7000 and C4000 systems. We connect and use Broadvoice for admin paging and IP phone paging.
Pros
Tech support
Explanation of uses, and implementation.
Cons
ATA devices are lacking compared to others ive used
Thats all I personally experienced that could be improved.
Likelihood to Recommend
Great tech support! Julius explained everything very well and got a complex issue resolved quickly! I don't have much knowledge in the SIP and PBX worlds Broadvoice made it work with our system and explained how it worked too. Everytime I called tech support I had a good experience and left with an actionable plan. Big thanks to Julius, Christopher, and Ernest!
VU
Verified User
Project Manager in Information Technology (Telecommunications company, 11-50 employees)
We use Broadvoice across all departments, including sales, customer support, and administration. The sales team leverages it to make outbound calls to clients, track call logs, and manage follow-ups. Additionally, managers benefit from call monitoring and analytics features, which help improve team performance and training. Overall, Broadvoice has enabled us to improve communication, increase productivity, and reduce costs while providing solution for future growth.
Pros
Advanced Call Routing and Management
Unified Communication Across Multiple Platforms
Scalability and Ease of Integration
Cons
Probably 24/7 live support.
Better integration with Third-Party Tools
Stronger Call Quality and Reliability
User Interface and experience
Likelihood to Recommend
Suited for small to medium-sized businesses that need a scalable communication system. For instance, a growing company with 50 employees can start with a basic package and easily scale up by adding more lines and users as the business expands.
Less appropriate with large enterprises with complex communication needs. While Broadvoice is scalable, it may not be the best fit for very large enterprises with thousands of employees and highly complex communication infrastructures.
I am a property manager for two apartment communities in Augusta Georgia and we use Broadvoice in our office. We use Broadvoice for communication being residents and prospects. We would be lost without the Broadvoice and never have any issues with outages. Everyone is always super helpful and kind.
Pros
The open communication is top tier!
Any issues are followed up with and address immediately.
We never have any outages.
Likelihood to Recommend
We were having an issue with our cordless phone cutting out and we were contacted immediately for troubleshooting!
We are a sales and customer support organization in the Telecom space. Broadvoice customer service is by far the best we have experienced thus far. Fast and professional service. Broadvoice is simple to set up and use and has all of the features we can ever expect to use with standard seats. Conferencing is terrific!!
Pros
Conferencing
Customer support
Technical support
Cons
Finding the number of a missed call or last caller
Likelihood to Recommend
Broadvoice is well suited for small to medium sized offices and people who are getting into a cloud based system for the first time. The transition is simple and the people are terrific
VU
Verified User
Account Manager in Sales (Telecommunications company, 1-10 employees)
Big cost savings with Broadvoice, not to mention great connectivity! You can work from wherever you are with their mobile app. No need to run back to the office to reach out to our clients. We can call, email, call forward, or conference call them just as if we were in the office. It has made a big difference and increased productivity.
Pros
Phones are pre-configured for easy plug and play.
Assigns an implementation and Production Manager to assist throughout the entire installation process.
Awesome customer support at any time when needed.
Extremely competitive pricing.
Cons
Ability to integrate with Microsoft Operator Connect Program.
Likelihood to Recommend
Broadvoice is a good fit for small businesses like ours that are on a budget. There is no minimum on how many seat licenses you can order. It's also simple to setup. Non-profit organizations are also a good fit from what I've seen. Other businesses like financial institutions, government agencies or schools probably need to keep their old legacy systems due to contracts or other mandatory regulations.
VU
Verified User
Consultant in Professional Services (Telecommunications company, 1-10 employees)
We use Broadvoice as our phone system. One would expect all VOIP providers to be about the same, but we've found Broadvoice to be vastly better than competitors in terms of call quality, phone options, set-up and ongoing support.
Pros
Call quality
Range of supported phones
Set-up and ongoing support
Likelihood to Recommend
We just wanted a functioning phone system. Two VOIP providers before Broadvoice were unable to supply us with that basic ask. The first kept dropping calls. The second couldn't get their hardware working. Broadvoice swiftly and easily delivered high-quality calls on just the hardware we wanted.
Broadvoice is our phone system installed roughly 2 years ago. Hands on ability to monitor each user and voicemails is key when needed. Ability to change greetings is also a feature we use regularly. Offering forwarding to cell is a key problem that Broadvoice addresses.
Pros
Customer Service is top notch
User ability to change greetings & office hours very helpful
Ability to change visible lines on each phone / program speed dials is good
Cons
None - haven't had any issues that weren't easily fix
Likelihood to Recommend
We as a company are very happy with Broadvoice. It is an improvement over our last system. Their customer service is always quick to solve any issues - and usually it is something I should know how to do! They are patient while I work through figuring it out so I can "help myself" in the future. The lines are clear. The ring can be customized if desired. You can access from your cell phone. We are happy customers!
Main customer-facing communication system. Customer connections away from the office. ( Mobile App) Now have the ability to connect with the client base while in the field, and/or remote locations.
Pros
Contact center
Follow me
Customer service
Reliability
Ease of use
Cons
Administration configurable SMS messaging rules
Contact list integration other than Outlook, or Google
Outgoing Caller ID implementation
Likelihood to Recommend
Customer retention and response. Communication with the client base is paramount, and Broadvoice does this very well. Reseller experience with the platform is great, allowing us to recommend Broadvoice over other offerings we provide.
VU
Verified User
C-Level Executive in Corporate (Telecommunications company, 1-10 employees)
We are a non-profit organization that relies on donations from our constituents to operate. Phone-in donations is a major source of our funding, so having a reliable partner in Broadvoice is critical to our mission. The Broadvoice system allows us to not only capture every phone call, but never miss a call through voicemail, caller ID, and forwarding when we are unable to take a call.
Pros
Crystal clear phone calls with no down time.
Excellent back end tools to manage our system
Affordable pricing so the funds we raise go directly to accomplishing our mission
Cons
Currently we are pleased with how everything is functioning and have not comments on improvement
Likelihood to Recommend
Broadvoice was our choice after looking at a couple of different phone solutions. Their great customer service, affordability and reliability have been just as advertised. They allow our non-profit organization to manage our donation calls effectively to not miss out on potential funding. We are pleased with the excellent functionality and user experience.
Not only do we use it internally but it is the primary service that we offer to our clients when designing new voice systems. It has always been reliable, and working with their customer service is one of the easiest experiences in the industry. Even when there are issues they are quick to communicate and keep you updated on the situation.
Pros
Communication
Customer service
Reliability
Cons
Buy another company so that there is a choice for redundancy that matches their awesomeness
Likelihood to Recommend
The only time it is not been a great fit is when the customer uses very very few minutes a month.
