Boxia

Boxia is a SaaS shipment tracking technology for eCommerce companies. Boxia allows online retailers to track all their shipments on a single interface, send proactive customized shipping notifications to their customers and anticipate their delivery problems (delays, incidents, etc.).

Boxia helps brands to :

• Reduce calls and emails to customer support: no more questions like “Where is my order?”

• Proactively manage their delivery issues with real-time alerts on shipments with anomalies

• Offer a customized post-purchase experience to their customers thanks to branded shipping notifications to keep customers informed on their delivery’s progress

• Provide an interactive tracking page on their website that enables customers to track their order and know the whereabouts of their package

• Improve their customer satisfaction and increase their repeat purchase rate
  

• Analyze and compare their carriers’ performance (delays, delivery lead times, geographical zones, incident rate, on-time delivery rate, etc.)