Boxia vs. parcelLab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Boxia
Score 0.0 out of 10
N/A
Boxia is a SaaS shipment tracking technology for eCommerce companies. Boxia allows online retailers to track all their shipments on a single interface, send proactive customized shipping notifications to their customers and anticipate their delivery problems (delays, incidents, etc.). Boxia helps brands to : Reduce calls and emails to customer support: no more questions like “Where is my order?” Proactively manage their delivery issues with real-time…
$79
per month
parcelLab
Score 9.0 out of 10
N/A
parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.N/A
Pricing
BoxiaparcelLab
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BoxiaparcelLab
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
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BoxiaparcelLab
Small Businesses
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Medium-sized Companies

No answers on this topic

CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises

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Verint Voice of the Customer
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Score 10.0 out of 10
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User Ratings
BoxiaparcelLab
Likelihood to Recommend
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
BoxiaparcelLab
Likelihood to Recommend
Boxia
No answers on this topic
parcelLab
parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.
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Pros
Boxia
No answers on this topic
parcelLab
  • Package Tracking
  • Returns Management
  • Delivery Forecast
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Cons
Boxia
No answers on this topic
parcelLab
  • First setup takes time
  • Lots of features that can be explored
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Alternatives Considered
Boxia
No answers on this topic
parcelLab
ParcelLab has better carrier integrations and much higher customizability
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Return on Investment
Boxia
No answers on this topic
parcelLab
  • Less customer inquiries
  • Higher NPS score
  • reduced Customer service costs
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ScreenShots

Boxia Screenshots

Screenshot of Centralized shipment trackingScreenshot of Detection of delivery anomaliesScreenshot of Proactive shipping notificationsScreenshot of Branded tracking pageScreenshot of Multilingual notificationsScreenshot of Data and analytics

parcelLab Screenshots

Screenshot of Web shop integrations
Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.Screenshot of Operations analytics
Operational performance is at the heart of the customer experience, right alongside products and services.
With the parcelLab portal users can analyze, compare and improve processes.Screenshot of Proactive communication
Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.Screenshot of Customer service
Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.Screenshot of Embedded content
Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…Screenshot of Returns and lifecycle
At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.