An user-friendly chatbot platform for non-tech savvy !
Pros
- First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently.
- Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes.
- Third, BotStar created the feature which allows me to update CMS data automatically with CSV files.
Cons
- BotStar updates regularly, but sometime it come with small bugs.
- Should consider update Smart delay feature.
- BotStar has lots of tools and integrations, so it would be great to have more documents or a place for people to share their ideas with those tools.
Most Important Features
- The ability to connect with Google sheets and some other integrations.
- CMS feature as well as update automatically with CSV files.
- The interface of the platform allows my business to easily spot the error and fix it.
Return on Investment
- Speed up customer response on Facebook as well as Website, guaranteed under 10 minutes.
- Reduce repetitive employee workloads and prioritize more important things.
Alternatives Considered
ManyChat and Chatfuel
Other Software Used
Dialogflow (formerly Api.ai), Google Sheets, Zapier
