Bloomerang CRM Reviews & Insights

Score8.1 out of 10

162 Reviews and Ratings

Community insights

TrustRadius Insights for Bloomerang are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and User-Friendly Interface: Users consistently praise Bloomerang for its intuitive and user-friendly interface, with many stating that it makes the software easy to navigate and perform tasks quickly. This sentiment is shared by a majority of reviewers, who appreciate the simplicity and efficiency that the interface provides.

Helpful Chat Support Function: The chat function in Bloomerang's support system receives high appreciation from users, as it allows for easy and immediate assistance. Several reviewers have mentioned how valuable it is to be able to connect with customer support through live chat, enabling them to resolve their queries or issues promptly.

Comprehensive Donor Relationship Tracking: Users highly value Bloomerang's donor relationship tracking feature, particularly the timeline view which offers a comprehensive overview of each constituent's interactions. Many users find this functionality extremely helpful in managing and nurturing their relationships with donors effectively.

Reviews

101 Reviews

Solid Platfom for Alumni/Donor Database

Rating: 8 out of 10

Incentivized

November 29, 2024

Use Cases and Deployment Scope

We use this software to keep a database of all our previous alumni and also as a donor database for fundraising. It allows us to store relevant info such as contact info as well as any donation history. We are able to create letters and emails through the software as well.

Pros

Able to customize several fields to meet our needs.
Keeps a large amount of information stored in the constituents account.
Communications such as emails and letter save to the constituents account.

Cons

Creating households seems a bit clunky.
Processing fee structure makes us unable to use their donation card processing requiring us to use a different software.
They seem to change the fee structure around regularly which makes it hard to budget for.

Likelihood to Recommend

It is great for creating constituents and connecting them to other family members. You can save a lot of different info to the donor's account which helps develop a history for the donor or alumni. We're not sure the capabilities of the donor forms and the donation card processing due to the fee structure. Would be great if the was a flat percentage.

Verified User

Administrative Assistant (1-10 employees)

Vetted Review

2 years of experience

Bloomerang Helps Bloom Your Fundraising Efforts

Rating: 10 out of 10

Incentivized

June 22, 2024

Use Cases and Deployment Scope

We use Bloomerang as our primary CRM system for all Development/Fundraising efforts. We tie our major giving campaigns to Bloomerang and take note of all donor interactions using the CRM system. Bloomerang is great at helping us assess the viability of our organizations giving, but providing an inside look at all of our donors.

Pros

Organizing fundraising campaigns.
Compiling donor data.
User-friendly interface.

Cons

Reporting - cleaner pull of information.
More customization for donation forms.
More classification items.

Likelihood to Recommend

As someone who entered their position with Bloomerang already in place, I was able to use the CRM system with ease. I could easily assess the prior fundraising campaigns with the dashboard implementation. Additionally, I was able to go in and easily clean-up donor information that was either duplicated or entered incorrectly by the previous Development Director.

Hannah Earnhardt

Director of Development at Omni Montessori School (11-50 employees)

Vetted Review

4 years of experience

Bloomerang is an essential and evolving tool for donor information retention!

Rating: 10 out of 10

April 1, 2022

Use Cases and Deployment Scope

Bloomerang is our donor constituent tracking program that keeps us informed on current donor activity. Bloomerang allows us to see what our weak spots are in donor retention, as well as keep track of results from our direct mail campaigns. Every donation that is made is logged in Bloomerang which makes it an important hub with donor information.

Pros

Donor logging
Running Report
integration with other programs

Cons

Some missing report functionality
Can be confusing

Likelihood to Recommend

Bloomerang is essential for us as a donor information catalog. Every donation that walks through the door or comes through online is immediately logged into this system which in turn allows us to track our weak points. Bloomerang walks the walk and talks the talk. Not only is it a great platform but its help center is top-notch. Any questions one might have about the software can be easily answered with a chat or in the solutions center. It does exactly what it says it does with no real issues. It is continuously evolving with new partnerships and extensions that only make it better.

Simon Welch

Marketing Director in Marketing at Wichita Falls Area Food Bank (11-50 employees)

Vetted Review

2 years of experience

Bloomerang is a helpful tool for small non-profits as a first CRM

Rating: 8 out of 10

Incentivized

May 3, 2021

Use Cases and Deployment Scope

We use Bloomerang as a CRM for donors - it allows us to track donations, link them to a donor profile, and accept donations on our website via a form that is connected to the Bloomerang software. Forms can be connected to a specific campaign, which is really helpful for splitting out different fundraising efforts. We can run reports on our donor base, look at profiles individually and see a rating for a donors engagement and target campaigns based on whether a donor is warm, cool, or hot. There is also an option for researching a donor’s giving capacity with an extra add-on that we have not yet purchased but are interested in.

Pros

CRM - Bloomerang is really useful as a CRM for tracking donors and viewing their donations on a timeline for a quick visual of a specific persons engagement with our organization.
Automatic reporting - gone are the days of exporting CSV files and pasting them into master spreadsheets. By setting up the forms on our site everything automatically goes into the Bloomerang database. Donations made off our website can be imported into the software from a CSV file.
User-friendly for non-technical staff - Non-technical staff can easily run reports and get a visual representation of donors and their relationships with the organization.

Cons

Dashboard views - I really wish Bloomerang would show all donors in a single view. As it stands right now, I have to search for a donor that I know exists in the database instead of being able to see a dashboard page of the most recent donors or most active donors, something of that nature. I was extremely surprised to find out this feature was missing.
View of all transactions - similar to the donor issue, it is not possible to see a list of recent transactions/donations. This makes verifying information a bit tedious, the data itself is pretty hidden so it’s hard to get a global view.
Form styling defaults - Bloomerang forms are functional, but not necessarily pretty. You can do custom CSS styling, but not all organizations have a developer on staff that can make it look better than a form from 1998.

Likelihood to Recommend

If you are a small organization just getting started, Bloomerang can be a good fit. It is simple and straightforward for development staff who maybe aren’t super savvy with data management or analysis in spreadsheets. In the sales demo they will try to upsell a lot of extras that are ultimately not necessary unless your stuff is very unfamiliar with database software. The base price of the software is something like $300 per year, as long as you mix all of the training and phone support add-ons they initially present you with.

Verified User

Manager in Information Technology (1-10 employees)

Vetted Review

1 year of experience

Excellent Donor Management for Most of Us

Rating: 9 out of 10

Incentivized

March 12, 2020

Use Cases and Deployment Scope

Bloomerang has been our donor management software for the past five years. Our finance and donor services teams have greatly benefited from Bloomerang's easy to search records, robust and clear reporting features, simple receipting process, excellent donor communication options (direct email, Mailchimp integration, mail merged letters), and clear communication and donation timeline.

Pros

Easy to navigate donor and donation management.
Robust, complex reports for users willing to learn.
Excellent donor communication features.
Consistent updates.
Knowledgeable and quick customer support.

Cons

Standard website integration is bland and unclear for potential donors; you cannot customize even a header to show what fund they are giving to.
No suggested merge feature for duplicate profiles.
No user accounts for donors; donors must contact my org to make changes to recurring gifts or pledges.
No restricted user accounts for my org; if someone has access, they can see anything in our Bloomerang.

Likelihood to Recommend

Bloomerang is well suited for non-profit organizations looking for clean and simple donor management software with robust reporting features. If you have a large volume of donors with recurring electronic donations, note that they will have to contact you to make updates to their gift (they cannot even set an end date when they set up a recurring donation. Bloomerang also does not offer restricted user accounts, so you have to limit access to members of your team for whom it is appropriate to view and edit the entire donor database.

Verified User

Director in Finance and Accounting (51-200 employees)

Vetted Review

4 years of experience

A Pretty Good Fundraising and Crowdsourcing Resource

Rating: 6 out of 10

Incentivized

February 28, 2020

Use Cases and Deployment Scope

Bloomerang is used by a number of volunteers and contractors involved with fundraising, crowdsourcing, campaign generation, and donation/gift management. It is a one-stop shop for recordkeeping, contact management, analytics, and marketing, without an external need for using other standalone software, such as Excel spreadsheets (except for importing and exporting data, new contact groups, etc.).

Pros

Household management for related or residence-sharing donors--plenty of fields for capturing data on individuals living under the same roof, with the ability to also link them to others by relationship (such as siblings, cousins, in-laws, co-workers, etc.)
Funding analytics--first rattle out of the box when signing in. Thumbnails of how the organization is doing over short- and long-term spreads, most recent donors, etc.

Cons

It's not as intuitive as I'd like it to be. Although most of the training videos make features look easy, I've had to search through menu items with some degree of frustration, but eventually found the workarounds needed.
Creating a specialized marketing segment requires building a report based on filters. The reports can be saved and tweaked. But sometimes, you know, I'd just rather reverse the process and start with an importable list from the database so I can consider contacts with complex criteria, in advance of creating a segment.

Likelihood to Recommend

I'd say Bloomerang is good for nonprofit users that have a contact list of a few hundred to several thousand names and annual funding campaigns. My experience with this SaaS is less than 1 year with one nonprofit with a database of less than 4,000 mostly individual donors (monetary and in-kind gifts). It is also very good at tracking fundraising event histories, as well as individual donors. It also ranks individual donors with categories based on how much and how often, which are easy to immediately see (such as "hot," "cool," etc.). So far, my experience with this organization doesn't involve hands-on campaign building yet, but others have done a good job in previous years, and the records trails are all there in the system to see and use for future modeling.

Verified User

Consultant (1-10 employees)

Vetted Review

1 year of experience

Bloomerang - A Nonprofit Donor Management Software that Returns Your Investment Every Time

Rating: 9 out of 10

Incentivized

February 26, 2020

Use Cases and Deployment Scope

Bloomerang is the donor management database for my organization. We use it to track all constituents and have integrated it with our donation page. It handles all email blasts and tracks donor interactions for us. Before Bloomerang we handled all of this on the fly. Bloomerang has come a long way in centralizing our donor and constituent management.

Pros

User-friendly interface.
Seamless integration with donation page hosted on website.

Cons

Bloomerang is integrated with Twitter but is not with Facebook or Instagram, our main social interfaces.

Likelihood to Recommend

Bloomerang does an excellent job of tracking interactions with donors, has reporting that is easy to customize, has a great timeline feature that shows donations and interactions on the same graph, integrates well with our donation page, and seamlessly handled our end of year tax letters to donors. It does not handle social media for your organization.

Verified User

Manager in Corporate (1-10 employees)

Vetted Review

1 year of experience

Bloomerang: The Simple CRM

Rating: 5 out of 10

Incentivized

March 14, 2019

Use Cases and Deployment Scope

Our company has been struggling to bring In donation money. We hired a development director to increase revenue. She was in charge of maintaining the database to track donors, trends, and volunteers. As IT, I was brought in to set up the system. While she was employed the database was updated and some donation forms created. She has since been terminated and not replaced so the database is not being well maintained anymore.

Pros

Easy to use interface
Good reporting that is easy to modify
Easy setup
Has built in way to do online donation form

Cons

Web forms are ugly and clunky
Settings are not the best organized
Cannot do suggested donation amounts on an online form without including a text item next to each amount (ex/ $100 Gold Level $50 Silver Level cannot just do $100, $50, etc.)

Likelihood to Recommend

If you’re looking for a donor management system that isn’t as complex Blackbaud, Bloomerang can work for your business. I wouldn’t recommend it if you will have a lot of online donation forms unless you want to host them on your website. We didn’t want to do the additional work to get approved to host online forms on our domain and wanted to use their external link so it was their domain. That severely limited the customization.

Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Bloomerang is a pretty good tool to have

Rating: 7 out of 10

Incentivized

March 8, 2019

Use Cases and Deployment Scope

My organization currently uses Bloomerang to track all donations and donors, as well as being the backend to receive donations via our website. It’s also useful for tracking any correspondence with donors. It's being used primarily by our Development department, but also our Finance department has access obviously to track incoming donations. Bloomerang solves efficiency problems by keeping everything in one place as it tracks all things related to donors, and because it's online based, our staff have access to information from anywhere.

Pros

Easy to set up campaigns and to receive online donations for specific campaigns.
Report running is easy and comprehensive.
Sets apart donors who are very active and need special attention.

Cons

Currently, only one person's contact information can be used for online giving pages they host, so if you have multiple events or campaigns that are not handled by the same person, this gets confusing. We ended up making a generic email address that is a distribution list to each person.
They use Sendgrid for the mass mailing. Over the timeframe we have been with them, Sendgrid has had different "glitches" that Bloomerang had to have us use workarounds for.

Likelihood to Recommend

I think Bloomerang is well suited for any nonprofit organization. It's a tool that helps you keep on top of what matters the most to a nonprofit, donors. I can't really think of any situation where this product would not be a good fit.

Verified User

Technician in Information Technology (201-500 employees)

Vetted Review

3 years of experience

Bloomerang or Bust

Rating: 9 out of 10

Incentivized

March 5, 2019

Use Cases and Deployment Scope

We use Bloomerang to track and manage individual donors; corporate, foundation, and government grants; event attendees; newsletter subscribers; website visitors; and more. While our program staff could use Bloomerang for a variety of other purposes, it is primarily a tool for our administrative team. It's allowed us to condense our mass emailing and donor data tracking into a single tool, and has generally streamlined our fundraising and communications processes.

Pros

Reporting: Once I understood the logic behind Bloomerang's reporting tools, I could not believe I'd ever worked a different way. Some of our funders request very complicated reports and getting the relevant data out of Bloomerang is SO much easier than it was with our previous CRM tools.
Website integration: I love the tracking functionality that Bloomerang offers, as well as how easy it is to integrate event ticket, volunteer, and other forms into our existing website.
Intuitive design: I've introduced total novices to Bloomerang and been very impressed with how quickly they've been able to figure out all the top level navigation as well as deeper functionality.

Cons

Mass updates: The top thing that Bloomerang currently lacks is the ability for users to execute their own mass updates. You can currently pay a relatively small fee for this type of work, but I do miss being able to update a huge group of accounts in one fell swoop on my own.
Email layouts: I'd love to see a nicer interface and better WYSIWYG editor for creating emails. The existing set up is fine, but could be so much nicer.
Dashboard: It would be nice to be able to customize the home screen dashboard a bit. I'd like to be able to choose a few different reports to see automatically, and to be able to hide other things that aren't as relevant.

Likelihood to Recommend

I can't speak to Bloomerang's functionality for a very large organization, but for a small-to-midsize non-profit, I don't know what else you'd need! Need to register volunteers, or sell tickets, or generate e- or print communications, or pull donor data? Bloomerang does it. Bloomerang is my third CRM tool in my current organization and it is vastly superior in almost every way to the others that came before.

Michelle Green Arnson

Marketing and Communications Manager in Marketing at Chicago Arts Partnerships in Education (1-10 employees)

Vetted Review

2 years of experience

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Bloomerang is a helpful tool for small non-profits as a first CRM

Rating: 8 out of 10

Incentivized

May 3, 2021

Use Cases and Deployment Scope

Pros

CRM - Bloomerang is really useful as a CRM for tracking donors and viewing their donations on a timeline for a quick visual of a specific persons engagement with our organization.
Automatic reporting - gone are the days of exporting CSV files and pasting them into master spreadsheets. By setting up the forms on our site everything automatically goes into the Bloomerang database. Donations made off our website can be imported into the software from a CSV file.
User-friendly for non-technical staff - Non-technical staff can easily run reports and get a visual representation of donors and their relationships with the organization.

Cons

Dashboard views - I really wish Bloomerang would show all donors in a single view. As it stands right now, I have to search for a donor that I know exists in the database instead of being able to see a dashboard page of the most recent donors or most active donors, something of that nature. I was extremely surprised to find out this feature was missing.
View of all transactions - similar to the donor issue, it is not possible to see a list of recent transactions/donations. This makes verifying information a bit tedious, the data itself is pretty hidden so it’s hard to get a global view.
Form styling defaults - Bloomerang forms are functional, but not necessarily pretty. You can do custom CSS styling, but not all organizations have a developer on staff that can make it look better than a form from 1998.

Likelihood to Recommend

Verified User

Manager in Information Technology (1-10 employees)

Vetted Review

1 year of experience