Blackbaud Raiser's Edge NXT

Score8.1 out of 10

713 Reviews and Ratings

Experience NXT

What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

Categories & Use Cases

Media

Screenshot of benchmarking in Blackbaud Raiser’s Edge NXT, which helps users understand fundraising performance by comparing their organizations against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.

Screenshot of integrated analytics in Raiser’s Edge NXT, which help organizations identify their constituents’ gift capacity and recommends whom solicitors should be targeting for maximum major gifts. Ratings appear on constituents’ profiles, and lists include a ranking of all screened constituents from highest to lowest wealth.

Screenshot of Work Centers, which enable management of a portfolio with a clearly-defined process for all fundraising activities. They are designed to instill a deeper understanding of constituents and drive action. Action-triggering insights reveal areas that should be focused on, actions completed, constituents who need attention, proposals in progress, gifts received, and progress towards goals.

Screenshot of an example of the out of the box dashboards and reports that display how an organization is performing at all times. Dashboards can be customized based on what’s important, to achieve a clear view of the organization’s performance.

1 / 7

Screenshot of benchmarking in Blackbaud Raiser’s Edge NXT, which helps users understand fundraising performance by comparing their organizations against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.

Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
Category average: 7.9
Online donation options
Online avenues for donation are available, including landing pages, forms, donation buttons, etc.
Category average: 7.3
Integrations
The software includes or integrates with nonprofit marketing, fundraising, donor prospect, accounting, payment, event management, and/or grant management solutions.
Category average: 7.2

Text and phone donations
Constituents can donate via text or phone call.
Category average: 5.9
Volunteer shift management
The software allows volunteers to sign up and check in for event shifts.
Category average: 5.7
Social listening
The software can track constituents’ mentions of the organization on social media platforms.
Category average: 5.3

#1 most frequent

Educational Services

27.1%

2,045 installations of 7,554

#2 most frequent

Other Services (except Public Administration)

24.7%

1,867 installations of 7,554

“Blackbaud Raiser's Edge NXT provides many useful reporting tools for our fundraisers and executive staff.”

#3 most frequent

Health Care and Social Assistance

19.8%

1,494 installations of 7,554

Holly Thayer

Director of Development and Communications in Research & Development at Roman Catholic Diocese of Burlington (11-50 employees employees)

Use Cases and Deployment Scope

Currently we use Blackbaud Raiser's Edge NXT for online donation forms only, we use the database view for everything else. The reason that we use the donation forms in Blackbaud Raiser's Edge NXT is because it is the only way that you can allow the donor to pay the credit card fees. There are two types of donor-cover options, and I believe that the "complete cover" option is very misleading for donors as they are not aware the money is going directly to BB and the rate they are charged is higher than all the credit card fees that the organization pays. We chose to do "donor-cover" instead. It took a bit of trail and error switching our online giving forms from the database to Blackbaud Raiser's Edge NXT because not all the functions of the database are available in Blackbaud Raiser's Edge NXT, changing our procedures and making the entry more difficult.

Pros

Allows donors to cover credit card/direct debit fees
Easy to see an overview of the donor record

Cons

It is hard to find specific settings because they are mixed into the different modules and there is a lot of trial and error to find them.
Defaulting to automatically match constituents to their records for transactions is really bad, manual review should be the default as people make mistakes and they do not know how our database is set up. A simple thing of the donor entering 'St." and our record having "Street" would cause a duplicate to be created, this is just horrible for database maintenance.
You cannot apply a gift to a pledge in batch, you have to commit the batch and then go into the database to apply the gift to a pledge. Not everyone has an automatically paid pledge - even if it is not as widely used of a function, all functionality in the database view of batch should be incorporated to Blackbaud Raiser's Edge NXT. You cannot expect us to use the product with LESS functionality.

Most Important Features

Online Express - donor pays fees

Return on Investment

Approximately 70% of donors that make gifts online have chosen to pay the processing fees through donor-cover. This is a huge cost savings for us as an organization. While not everyone makes the choice to cover the fees, everyone that does helps our bottom line.

Other Software Used

Omatic Cloud

Verified User

Director (51-200 employees employees)

Use Cases and Deployment Scope

Blackbaud Raiser's Edge NXT is our current solution for all data related to the organization supporters. It is the sole gateway for all the information we utilize to make strategic approaches in fundraising campaigns. One of the great things about working with a Blackbaud product is the support received. They are great at troubleshooting any issues and following up as needed when an immediate solution may not be available.

Pros

Easy to navigate.
Easy to download and output reports.
Accesible via mobile, which is useful on the go.
Great customer support.

Cons

The main one that comes to mind is customization. It’s probably one of the biggest things that would be great to see.
Improve the syncing of data between LO and RE.
Improve importing to avoid less duplicates. De-duping is a manual process. Automation would be great!

Most Important Features

Mobile and web access to data which is key!
Reminder feature is great too. Especially in fundraising.
Data export and reporting are super important. The fact that I can pull a report in a matter of minutes make it easy to respond to emergency requests in a timely manner.

Return on Investment

Blackbaud Raiser's Edge NXT helps us maintain the data from over 14 different sources in one.
Our fundraising goals have exceeded projections year over year with all-time highs.
Our email response has increased with segmentation.

Alternatives Considered

Blackbaud Luminate Online and Blackbaud TeamRaiser

Other Software Used

Blackbaud Luminate Online, Shelterluv

Verified User

Director (1001-5000 employees employees)

Use Cases and Deployment Scope

I use Blackbaud Raiser's Edge NXT daily to track my activities in Major Gift fund raising for a regional comprehensive public university in the Midwest. I'm able to keep my Portfolio of donors organized, and using the Actions and other tools, prioritize my outreach, follow-up and next steps for successful outcomes. I enjoy the ease and detail of the Actions, and the customization of the appearance of the constituent pages' content in the web view. I sometimes find that the Constituent lists generated can help me focus when I engage in travel outside my "normal" assigned geographic areas, and appreciate the filtering to prioritize those constituents.

Pros

Easy organization and customization of constituent information.
Searchability of constituent lists by more than name.
Greater detail within data fields such as specific gifts or event attendance.

Cons

Organization of information within generated constituent lists sometimes doesn't seem as easy to customize as I'd like

Most Important Features

My Work Center, Portfolio in particular.
Generating constituent lists

Return on Investment

I've been able to better search and utilize past communications with constituents using the Actions and Notes, giving me more efficient, quicker access to information needed to lead from discovery to closing a gift.

Other Software Used

Microsoft 365

Verified User

Administrative Assistant (11-50 employees employees)

Use Cases and Deployment Scope

We use Blackbaud Raiser's Edge NXT as our main database for processing any donation, keeping records of all our donors. I think the main problem it solves is the fact it is a database that keeps all our donors information safe. It is also great for keeping track of any targets for each income stream, its all very accessible and easy to understand

Pros

Reporting
Banking donations
Training

Cons

Aesthetic looks
Connecting with other platforms
Make things a bit more digestable

Most Important Features

query
batches
reporting
actions

Return on Investment

enabled us to reach our email opt in supports easier

Verified User

Director (1001-5000 employees employees)

Use Cases and Deployment Scope

Blackbaud Raiser's Edge NXT is the new donor database for our organization. It handles all alumni and donor records, provides a workspace for our fundraising staff, analytical tools for researchers, dashboards for staff & the board, and more. Every member of our division will be using it. Part of the goal in moving to Blackbaud Raiser's Edge NXT was to have our data be more accessible and useable for the staff and give us functions that resided in a single system.

Pros

User-friendly interface
Functional dashboards that are customizable to the end-user needs
Easily sections off information so that particular data points can be found in a record easily

Cons

Some of the terminology used is not industry standard and can feel a little awkward to use
A database view is highly functional for system experts, but not particularly user-friendly to many end-users
web view is highly user-friendly, but lacks some of the capacity