Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
N/A
Bloomerang CRM
Score 8.1 out of 10
N/A
Bloomerang CRM helps nonprofits to raise more by turning donor data into deeper relationships. With a complete 360º view of every supporter, the solution helps identify top prospects, personalize outreach, and retain more donors. Engagement and Generosity Scores, real-time dashboards, and mobile access help users to see who’s ready to give and when to reach out—supporting fundraising with confidence. From first-time donors to lifelong champions, every interaction is an opportunity…
$40
per month (billed annually)
Pricing
Blackbaud Raiser's Edge NXT
Bloomerang CRM
Editions & Modules
No answers on this topic
Bloomerang Fundraising
$40
per month (billed annually)
Bloomerang Volunteer
$119
per month (billed annually)
Bloomerang CRM
$125
per month (billed annually)
The Giving Platform
Contact Sales
Offerings
Pricing Offerings
Blackbaud Raiser's Edge NXT
Bloomerang CRM
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Required
Optional
Additional Details
—
All Plans include: Unlimited users, free email & chat support, free access to Bloomerang Academy, unlimited standard online giving pages & forms, donor engagement scoring, wealth screening, sustainability scorecard, email marketing, nightly address verification & deceased suppression updates, and 1 scholarship to Fundraising Standard (40 pts toward CFRE certification, $599 value)
More Pricing Information
Community Pulse
Blackbaud Raiser's Edge NXT
Bloomerang CRM
Features
Blackbaud Raiser's Edge NXT
Bloomerang CRM
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Blackbaud Raiser's Edge NXT
6.1
Ratings
9% below category average
Bloomerang CRM
9.7
Ratings
37% above category average
Constituent engagement and marketing
6.70 Ratings
9.20 Ratings
Social listening
5.10 Ratings
10.00 Ratings
Digital advocacy enablement
6.60 Ratings
10.00 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Blackbaud Raiser's Edge NXT
7.2
Ratings
11% above category average
Bloomerang CRM
5.3
Ratings
19% below category average
Reporting and data visualization
7.30 Ratings
8.00 Ratings
Wealth screening
7.10 Ratings
2.50 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Blackbaud Raiser's Edge NXT
6.5
Ratings
7% above category average
Bloomerang CRM
7.0
Ratings
14% above category average
Online donation options
7.70 Ratings
7.00 Ratings
Event registration and ticketing
6.90 Ratings
00 Ratings
Text and phone donations
5.70 Ratings
00 Ratings
Volunteer shift management
5.40 Ratings
00 Ratings
Mobile event check-in
6.80 Ratings
00 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
I can quickly look at the pertinent information within a constituent's record by arranging the tiles and having them either expanded or collapsed as needed. I am often able to look into a donor's particular gifts and see the details I need, but sometimes the information isn't complete (method of remittance, etc.), which could be in how we use it more than the Blackbaud Raiser's Edge NXT setup itself.
I can't speak to Bloomerang's functionality for a very large organization, but for a small-to-midsize non-profit, I don't know what else you'd need! Need to register volunteers, or sell tickets, or generate e- or print communications, or pull donor data? Bloomerang does it. Bloomerang is my third CRM tool in my current organization and it is vastly superior in almost every way to the others that came before.
Tracks history of gifts and makes it easy to see giving over time, also good at organizing and accessing complete constituent information around contact information, displaying gifts with date and designations, restrictions etc..
NXT provides easy access to analytics and reports to share for specific dates etc. to support decision making and planning
Display format and organization of analytical information is very intuitive and easy to navigate and helpful in developing reports for presentations.
Website integration for online donations is awesome! It makes it so much easier to raise money online. We've tripled the amount of money we raise online, mainly because of this and the ability to send emails through the system.
Emails are tracked directly in a donor's record, so we can see instantly their engagement with our content.
Integration with DonorSearch is awesome and seems to be improving often.
They listen to their customers' needs. If enough customers request a feature, they'll get it for us. We feel like the development of this software is always happening and it's a partnership, rather than a transaction.
API coverage is limited - certain data is inaccessible for arduous to query (ex: rather that pulling all name format records, must query name format data one constituent/API call at a time.
Native reporting (ie, not using API calls) is limited.
Bulk data maintenance (imports, updates, etc) limited without use of API calls.
I don't know for sure what we'll do, and I wouldn't publicly share that anyways. Speaking only for myself, I wouldn't jump for joy if I was given the task of transferring CRM providers when this org has a Blackbaud Raiser's Edge NXT database that's 28 years old, but being aware of what's on the market is always responsible. With the planned functionality updates to Web View over 2025-2026, the phasing out of features in database view, and the changes to contract structure laid out in investor updates, there's a lot of factors that could change in the next few years. And Blackbaud has not made it clear how much work the transfer to Web View only will be for us over the next couple years: It means updating all of our policies and procedures and all of our documentation and retraining all of our employees at minimum, and that's assuming that all existing fields and features remain accessible without modification.
#1 - I am very happy with the product and support so far. #2 - With significant data migration costs, I wouldn't even consider another option for at least 3 years no matter how much better it might be.
NXT seems easy to learn on a relatively deep level. There are glitches, like with everything, but it is usually easy to see where they are, most of time. I like that Development staff can choose what they want to see and where they want to see it, and it doesn’t affect my screen.
Data and settings are very customizable to fit the needs of our organization. We are able to not only keep track of donations, but also other interactions we may have with a constituent. Support is extremely helpful when issues arise.
The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.
NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.
Overall I feel like I receive sufficient assistance when reaching out to Blackbaud's Support area. When my questions cannot be answered completely during an online chat I appreciate the ability to easily access the ongoing notes so everything is together. It can be frustrating at times, though, as emailing back and forth seems to make solutions take longer.
Any time i had a problem or question it has been easy to find an answer or tutorial. When I cannot find an answer, it is easy to email or live chat with support and they resolve my problems very quickly.
When you get a good, knowledgeable person for in-person training, you can't beat it! Hands on, real time, questions answered on the spot. And they want to make sure you get what you needed before leaving. To also have dedicated time without other distractions is very important to the learning process in my opinion.
I gave a rating of 8 because Blackbaud gives very good general training, but it is not specific to your organization, so it can only go so far. I've seen that every organization uses Raiser's Edge differently so what works for one organization doesn't always work for another. I would highly recommend taking as much of the training as possible because it is informative and gives you a great base knowledge of the system.
Training is key. Blackbaud offered the training package prior to implementation and it helped us understand how to build it so that the future use would be appropriate to the operation of the organization. Data conversion stage was also very important. A lot of work must be done before making the final decisions about the data conversion - what data to convert and what to leave out, where certain information was supposed to be placed within RE.
I have not used other products like this before. I have used and created some SQL databases and ERPs, but have not used fundraising-specific software such as Raiser's Edge. Based on what I know from other products vaguely similar to this - databases and ERPs - this is very user friendly and easy to pick up for anyone, especially with their NXT webview offering.
Salesforce is infinitely customizable, but Bloomerang is pretty straightforward and works out of the box. It is simple enough that folks who are not familiar with the robust features of something like Salesforce can hit the ground running. Even as it is simple it is powerful as far as showing visuals that can help fundraising staff more clearly understand where the organization is and what donors they can next target for upcoming campaigns.
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.
Having everything in one system means that information is much more likely to be up to date. We hardly get any returned mail from the post office when we pull lists.
Our gift officers can easily pull up donor information on their phones while out on a visit, giving them the edge they need to close a gift.
Information tiles on a person's record that are easy to reorganize and collapse per the needs of each user makes finding pertinent information quick.
Because my organization has been using Bloomerang for only one year, we haven't yet studied what impact it has had on our ROI. We have, however, noted that we are able to more efficiently and more rapidly communicate with constituents now than we were able to before we had Bloomerang. We can quickly and efficiently generate acknowledgements and tax receipts - and do so - better than we ever did before.
