An Excellent Resource for Review Response
Use Cases and Deployment Scope
Birdeye makes addressing all reviews very convenient. It's all in one place, there's canned replies that can be chosen and edited as needed, and it can all be done very quickly. It's saved me a lot of time from the olden days of having to navigate to each review site's back end to reply to reviews!
Pros
- Convenience: Birdeye funnels all your review sites into one spot
- Simplicity: Canned and editable responses make answering reviews very quick and efficient
- Efficiency: Being able to respond to multiple platforms in one spot, submit concerns or flagged reviews for review, and being able to reach any of your platform contacts through one portal saves tons of time.
Cons
- I don't care for the AI responses, as I feel editing the canned responses to be much more personal. The AI responses all end up saying basically the same things anyway
- I'd like for the notice emails (when you get a new review) to have links directly to the new review received. Currently you have to navigate to the page on your own. Not a huge deal, but it would be that much more convenient.
Return on Investment
- Our account is handled at a corporate level, so I don't have much information on numbers and such, unfortunately. However, it has made it infinitely easier to answer reviews in a timely manner, which definitely has a positive impact on the way our business is perceived.
