Insights from Bigin by Zoho CRM Reviewers
Based on 41 verified reviews published in the last 18 months
Overview
Synthesised from 41 reviews | Last Published May 27, 2026
Bigin by Zoho CRM is primarily used by organizations to streamline sales and client management, particularly for small businesses and startups seeking a cost-effective solution. In TrustRadius reviews, users frequently highlight its intuitive interface and ease of use, which simplifies daily operations and contact management. The platform effectively addresses challenges related to disorganized lead tracking and inefficient sales processes, with 32% of users noting its effectiveness in sales process management.
Reviewers appreciate its robust sales pipeline management and automation features, which save time by reducing repetitive tasks. However, common areas for improvement include integration capabilities with other tools like WhatsApp and Google Calendar, as well as the need for more advanced and customizable reporting and dashboard options. Overall, reviewers perceive Bigin as a practical, accessible, and affordable CRM solution for managing customer interactions and sales pipelines.
Pros
- Customizable sales pipeline visualization
- Intuitive interface for rapid user adoption
- Workflow automation for repetitive sales tasks
- Tailorable custom fields and columns
- Seamless integration with Google Workspace and MS Office
Cons
- Limited third-party integration options (e.g., WhatsApp, Google Calendar)
- Basic reporting and dashboard customization
- Lack of advanced analytical reporting features
- Restricted custom module creation
- Challenges with incorporating leads into the CRM from external sources