Bigin by Zoho CRM

Score8.7 out of 10

180 Reviews and Ratings

Community insights

TrustRadius Insights for Bigin by Zoho CRM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Centralized Information Management: Users have praised the platform for its ability to centralize customized information about customers, vendors, and partners efficiently. This feature streamlines data management and enhances overall productivity within the platform.

Mobile Accessibility: Reviewers appreciate the convenience of accessing the CRM through the mobile app, allowing them to track leads and conversations on the go easily. The seamless mobile experience contributes to better sales team coordination and responsiveness.

Efficient Workflow Automation: The system's automation capabilities enable users to automate workflows, allocate tasks effectively, and manage social channels within a single platform seamlessly. This functionality simplifies complex processes and boosts operational efficiency for businesses in various industries.

Reviews

122 Reviews

Bigin by Zoho CRM Review

Rating: 10 out of 10

Incentivized

June 24, 2025

Use Cases and Deployment Scope

An excellent CRM to start managing your leads. It's simple and offers several useful tools for managing leads and recording follow-up activities by advisors. It has an intuitive and easy-to-use interface, making the user experience simple.

Un excelente CRM para empezar la administración de tus Leads. Es sencillo y ofrece varias herramientas útiles para la gestión de Leads y el registro de las actividades de seguimiento por parte de los asesores. Tiene una interfaz intuitiva y fácil de manejar, lo que permite que la experiencia del usuario sea sencilla.

This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Pros

Activity log
Lead Assignment
Lead creation
Registro de actividades
Asignación de Leads
Creación de Leads

Cons

Advanced Statistics
Exportable reports
Customizable assignments
Estadisticas avanzadas
Reportes exportables
Asignaciones personalizables

Likelihood to Recommend

Verified User

Administrator in Marketing (1-10 employees)

Vetted Review

Great app for budget user

Rating: 9 out of 10

Incentivized

June 23, 2025

Use Cases and Deployment Scope

The software is extremely easy to understand and syncs well with our microsoft suite. Its a much needed upgrade from managing excel files, to keeping a systemised tracking for our clients and our promises. Recommened for all small businesses looking for a good software at a right price. Nothing better is there out there without the hassle of maintenance.

Pros

Pipelines with custom columns
Great value for money
Ability to sync with outlook natively.

Cons

The limits on pipelines couldve been 5 for the middle plan
I wish there were calculators inbuilt for custom Quotes

Likelihood to Recommend

Best for budget customers.

Jeff Tomson

Jeff Tomson in Research & Development at Foxgrid (1-10 employees)

Vetted Review

1 year of experience

Best way to grow sales

Rating: 10 out of 10

Incentivized

June 19, 2025

Use Cases and Deployment Scope

I use this CRM for all my teams : Sales, Marketing, Customer Service, Customer Onboarding etc.Almost 50 People are on it and using it almost every minute. We have also used the stage automations and did marketing automations via it. Our Champions love it. Specially the dashboard with call analytics and target meter is amazing.

Pros

Stage Automations
Dashboard
Pipeline Management
Target Meter

Cons

Whatsapp Integration
Ai Calling Agent Integration
ZOHO Analytics should be there
Sales Forecasting

Likelihood to Recommend

Its suited for small teams, small businesses usually having not more than 2 to 3 products and around 100 people in team. It manages all business in 1 Dashboard.
Its less appropriate for big sales teams that needs customised integrations and have bigger sales targets.
However transitioning from Bigin by Zoho CRM is smooth.

Verified User

Director in Marketing (51-200 employees)

Vetted Review

2 years of experience

My Bigin Experience

Rating: 9 out of 10

Incentivized

May 20, 2025

Use Cases and Deployment Scope

Bigin is a game changer for solopreneurs like me. In a world where other companies are quoting abysmal prices, Bigin is the single hope. I have used other platforms like Airtable, NocoDB and whatnot, but I have selected Bigin. It has useful features and doesn't break your bank for automations like the others

Pros

Records Limit
Automations
Data Management

Cons

Workflows
Customisation
interface

Likelihood to Recommend

I needed a Robust CRM so I can easily manage my clients without shelling out a lot for it.

Verified User

Professional (1-10 employees)

Vetted Review

Why I recommend Bigin by Zoho CRM

Rating: 10 out of 10

Incentivized

May 19, 2025

Use Cases and Deployment Scope

We use Bigin by Zoho CRM to scale the real estate sales process

Usamos Bigin by Zoho para escalar o processo de venda de imoveis

Pros

structure to scale the sales process
structure for customer relationship
after sales structure
estrutura para escalonar processo de venda
estrutura para relacionamento com cliente
estrutura de pos venda

Cons

api with whatsapp
buttons with instructions
color labels
api com whatsapp
botoes com instruções
etiquetas com cores

Likelihood to Recommend

It was a tool that boosted our business at the real estate agency where I work! We gained in productivity and profitability! Simple, practical and intuitive! The best we tested (and approved).

Foi uma ferramenta que impulsionou nossos negócios na imobiliaria onde trabalho! Ganhamos em produtividade e lucratividade! Simples, prático e intuitivo! Melhor que testamos (e aprovamos).

Jadielson da Mata

Corretor de imoveis in Corporate at JScott Imoveis (1-10 employees)

Vetted Review

View profile

A solid entry-level CRM for startups to manage and mail prospects

Rating: 7 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

I needed a solution for my startup to record interactions and lead gen with prospects. Bigin by Zoho CRM was a nice strip down solution which could help me with prospect management and CRM without too much complexity.

Pros

Easy to customise emails within your email system
Integration with Gmail - email responses run through your email
Create pipeline views and see status of lead

Cons

Uploading record isn't as easy as other CRM, you have to format data as per their template
Limits on number of email sends per day
Interface isn't too intuitive

Likelihood to Recommend

Work well for starting out if you need CRM records in one place and want to be able to send out and easily customise emails based on simple templates. It's a bit more like sending out emails and you can customise each email with standard fields and also dive in and customise it yourself.

Susi oneill

Director in Marketing at EVA (1-10 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Bigin by Zoho CRM A Smart Scalable CRM Solution for Small Teams

Rating: 8 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

If you're a small business, startup, or freelancer looking for a lightweight, no-frills CRM that just works, Bigin by Zoho CRM is hard to beat. It’s fast, focused, and gets the job done without drowning you in features you’ll never use.

Pros

Simple and Visual Pipeline Management
Seamless Integration with Communication Tools
Mobile CRM Capabilities

Cons

Limited Workflow Automation
Restricted Customization Options

Likelihood to Recommend

Startups Needing Quick Setup with Low Overhead Startups that need a CRM quickly and don’t have the time or resources to onboard heavy tools can set up Bigin in a matter of hours. It covers all the basic CRM needs out of the box, making it ideal for teams just getting started.

Verified User

Manager in Marketing (11-50 employees)

Vetted Review

1 year of experience

Bigin by Zoho

Rating: 10 out of 10

Incentivized

May 9, 2025

Use Cases and Deployment Scope

I am a salesperson of a startup business, and I use Bigin to interact with new and potential customers, we had recently sourced out multiple contact details from a tender website and it was hard to communicate with them as we had to send 1 email per individual but the bulk email feature on Bigin helped a lot with regards to that. It has been a breeze using this app as it is easy to understand, its features are all easily accessible. I also appreciate the unlimited support from Bigin members and the prompt response when you ask questions via email.

Pros

prompt response
easy to understand and navigate
bulk email feature is nice
easy to collaborate with other team members

Cons

I have not sported any issues with Bigin

Likelihood to Recommend

Bigin by Zoho is very good as it also has a free version though it has limitation, but it works best for startups and small business that cannot afford to have extra costs. So overall this is a cost-effective way to gain access to multiple people at the same time while collaborating with other team members and doing day to day tasks of a business without using a lot of soft wares.

Verified User

Strategist in Sales (11-50 employees)

Vetted Review

Great CRM for small businesses at an affordable price

Rating: 7 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We were working off spreadsheets and email inboxes to track leads and sales and now we use Bigin to centralise all our tasks and correspondence relating to sales.

Pros

Manage deal flows
Simple automations for repetitive tasks
Affordable

Cons

Bigin for Gmail Add-On sometimes glitchy
Can’t easily drag and drop Deals into different pipelines
Only emails sent from within Bigin can be tracked

Likelihood to Recommend

Good for small businesses who can’t afford expensive CRMs and need basic functionality only.

Verified User

C-Level Executive in Sales (1-10 employees)

Vetted Review

1 year of experience

Bigin by Zoho CRM-REVIEW

Rating: 8 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We use Bigin by Zoho CRM as a primary means to maintain data related to customer enquiries and service.

Pros

Contact Relations Management
Pipeline Management
Service Management

Cons

Custom Modules
More Loop up fields

Likelihood to Recommend

It is well suited for small business and small teams. It helps in maintaining a good customer database and helps in logging your activity for each enquiry or customer

Verified User

Executive (11-50 employees)

Vetted Review

11 years of experience

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