Based on 22 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 22 reviews | Last Published May 26, 2026
BambooHR functions as a comprehensive Human Resources Information System (HRIS), primarily used by organizations to centralize and manage diverse employee-related functions. In TrustRadius reviews, it is widely adopted for core employee data management, streamlining the employee lifecycle from hiring and onboarding to time tracking and performance management. Reviewers particularly highlight its robust capabilities in time off management, which 50% of users commend for tracking accruals and processing requests efficiently.
While the platform also receives positive feedback for its user-friendly interface and efficient onboarding workflows, reviewers frequently point to areas for improvement. A notable concern is the reporting and analytics functionality, with 27% of users desiring more customization and advanced features. Additionally, some reviewers noted limitations in integrations and time tracking. Overall, sentiment indicates BambooHR effectively centralizes HR data and streamlines many administrative tasks, though some advanced functionalities could be enhanced.
Pros
Efficient time off management and accrual tracking.
Streamlined and customizable onboarding/offboarding workflows.
We utilize BambooHR as our leading HR software. We use it to track new hires, training, time-off requests, and other relevant information. It's the source of truth for everything our company does regarding our employees. It has helped us digitalize and simplify the HR process, allowing our HR team to focus on what they do best - people.
Pros
Time off requests.
Employee onboarding processes.
Dedicated customer support.
Cons
Scheduling
Enhanced time tracking features.
Better training tracking features.
Likelihood to Recommend
BambooHR is highly user-friendly. If you want your employees to be utilizing the HR Software you're paying for, BambooHR is the way to go. It addresses every major point that any company, regardless of size, may need to maintain its HR processes on track. If you need an extremely customizable and sophisticated HR program, BambooHR may not be the best fit.
As an analyst of a Benefits Broker, BambooHR is an HRIS platform that many of our clients use. We integrate this vendor on the Broker/Employer side for Benefits Administration to assist our clients with employee management, onboarding/open enrollments, and reporting needs.
Pros
user-friendly interface
ESS (Employee Self-Service) model is intuitive and easy to navigate
Simple design suitable for small to mid side businesses
Cons
Reporting functionality and features are lacking and not very customizable.
Limited integration for other external venders that would help streamline processes.
Poor customer support.
Likelihood to Recommend
It has a very user friendly interface with an intuitive and sleek look for employees, but managing them is another story. The platform over compensates with a friendly interface for lack of features for external management, functionality, and important reporting needs.
VU
Verified User
Analyst in Finance and Accounting (201-500 employees)
It gives me more time in my day to address real people issues. We use it for document retention, onboarding, engagement surveys, and performance reviews.
Pros
Ease of use
Quick to solve problems
Always there to answer questions
Cons
I wish the 1:1's could link to our calendars in Outlook
I also wish there was a way to edit the 1:1 dates, so if something comes up and it needs to be changed.
Likelihood to Recommend
I love the performance reviews, document retention, and engagement surveys.
BambooHR® has been a great addition to our employee management processes. We are able to quickly and easily manage the entire employee lifecycle within one system. The ease of use and customizations are great for small businesses that are looking to scale.
Pros
BambooHR® allows you to preview as a user in a specific access level. This is VERY helpful for providing instructions to employees or double checking that information is secure.
BambooHR® customer support is unmatched. Any time I have a question, I can quickly get an answer as well as additional resources.
Employees are able to easily find their information without coming to HR for questions. This cuts down on the questions coming into HR departments, big and small.
Cons
The benefits management portal has many areas for potential improvement. Reconciliations are difficult and there is confusing data during open enrollment transitions.
I wish there was more functionality within signature requests. It would be helpful for employees to submit forms unprompted (ex. professional development request).
Likelihood to Recommend
BambooHR® is great for small businesses. I would recommend to anyone looking to get out of spreadsheets and have a more streamlined process in place. However, it becomes more challenging to use the larger the company. It would just depend on the size of the company and their current processes.
VU
Verified User
Administrator in Human Resources (51-200 employees)
BambooHR® is the HRIS we currently use across all global locations. It allows us to manage time off effectively and also provides excellent org chart and people management options. The reporting tool gives Human Resources data that can be used to inform decisions and the eNPS options allows for feedback to be sent from employees.
Pros
Time Management
Org Charts
eNPS data
Cons
Editable fields
Customer service
Bulk changes
Likelihood to Recommend
BambooHR® is overall a very solid HRIS that provides good people and time management for our organisation. The reporting options are very customisable and allow for the data to be very useful for a number of things and the eNPS data is easy to setup and provides an excellent snapshot of how we are viewed by our employees.
We use BambooHR for our wholistic HR platform in our medium sized business. We utilize BambooHR for payroll, time off management, onboarding, employee reviews, and document storage. Previously, we did not have a good method for reviews and document storage and this all in one small business solution was a good fit for us.
Pros
Ease of use for both employees and employer
Simple interface
Reporting
Cons
BambooHR doesn't have a Workers Comp option and we had to continue to self manage that.
Likelihood to Recommend
Onboarding process was simple and the entire platform is generally easy to use. It makes it a good option for a smaller business without a true HR professional on staff. Additionally, the HR support that can be added on is another reason this is a good fit for smaller companies.
We use BambooHR for everything, from recruiting to reporting and employee surveys. In my experience, the platform does not address our problems it creates them for us. I am an HR Admin, I use the system daily and for every aspect.
Pros
I can log in when I have my password and username
I can log out when I click on that buttom
Their support team are friendly. In my experience, not helpful, but friendly and kind.
Cons
In my experience, reporting NEEDS improvement, you cannot create a simple date range on a custom report, to find everyone employed in our company in 2024, I had to pull SIX different reports and manually paste them together. In my opinion, disgusting.
I think Payroll NEEDS improvement. In my experience, there is never a 'fix' if BambooHR does it. I think it makes it worse. Everything has to be done manually
There needs to be better functions for out of state employees. Hwy do I have to look up a states tax withholding doc, put it in BambooHR and create it to be filled out. You are our payroll vendor. I think they need to be doing that for us
In my experience, there's no such thing as a workflow in this system.
Theres no reminders to approve time off requests for manager
In our experience, the documents just go missing out of employee files
In my experience, I make changes and the next day they are gone
In my experience, your payroll support was aware of a glitch that largely impacted our payroll, when I went to support about it, she said she had dealt with it a few times, they know its happening. Why not tell us then????
These are all from this week alone.
Likelihood to Recommend
No where, I would never recommend this HRIS to anyone, not even my enemy.
I have been complaining for close to a year now and not one issue has been fixed for us, nor, in my opinion, have they been properly addressed.
we use it for time offs,announcement like new hires, org chart,performance review and tracking,skills tracking,document tracking and storage for contracts and other signed documents,personal info,salary tracking and assigned equipment for each person.we also use it to host link for other internal sites that staff may need.
Pros
vacation time calculations
goal tracking
org chart
Upfront calendar
Cons
the org chart is too small ,it often hard to see and zooming can be an issue.
not much else
i like it as is
Likelihood to Recommend
BambooHR is suitable for any size company that needs to track employee data and provide some amount of self serve
Mainly for staff and business information organization (documents, time off, historical data tracking, reporting). We use separate platforms for payroll/benefits.
Pros
User friendly
Clean design
Helpful tutorials
Cons
Calendar should be a pulled out tab to get to quicker
Document viewing while in the platform is very spotty
More flexibility in the performance reviews
Likelihood to Recommend
Great for many organizations, but likely wouldn't keep up with a large employee scale.
We use Bamboo HR as our HRIS system. We have been with Bamboo for a little over two years now. Bamboo helps us with recruitment and hiring, onboarding new employees and subcontractors, and communication for employee-related messages. It also keeps all important employee-related data for our organization.
Pros
Reporting: I love how easy it is to pull any report I need.
On-boarding, Bamboo has made this process easy for new employees.
Company announcements are a great tool to use for comprehensive company communication.
Cons
I would love the ability to override e-signatures if needed. Sometimes, they get stuck in a person's inbox because that particular person is out on PTO. As the admin, I would love the ability to override that if needed.
I hope the benefit portal has more connected carriers. That would be a bonus.
We are allowing re-hires to complete onboarding paperwork before their hire date. They can't access Bamboo HR until the hire date.
Likelihood to Recommend
Bamboo HR is great for big-ish/small employers. All the features are well suited and utilized for our company. I love how easy the interface has always been. The extra bonus is the customization feature, which allows us to add industry-related information to our employee profiles.
