AxisCare Home Care Software

Score8.4 out of 10

22 Reviews and Ratings

What is AxisCare Home Care Software?

Categories & Use Cases

Media

Screenshot of the included business intelligence tool

Screenshot of Care Vision screening questions

Screenshot of Real-Time View - Scheduling

Screenshot of Hospitalization Tracking and Metrics

Screenshot of Business Intelligence Tool

Screenshot of Multi-Client Schedule Option

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Screenshot of the included business intelligence tool

Most Frequent Users

Top 3 industries using AxisCare Home Care Software.

Based on HG Insights installation data

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#1 most frequent

Health Care and Social Assistance

54.3%

184 installations of 339

#2 most frequent

Arts, Entertainment, and Recreation

3.2%

11 installations of 339

#3 most frequent

Other Services (except Public Administration)

3.2%

11 installations of 339

Matthew Onofrey

Director of Operations at Visiting Angels - Dallas, GA (51-200 employees)

Use Cases and Deployment Scope

AxisCare is our scheduling software and the heart of our business. What drew us to AxisCare and what we really like are the reports and different ways to views and analyze our home care data. two of the biggest problems that AxisCare addressed for us were client forms and notes as well as caregiver application accessibility. The ability to create our own nursing forms, complete them in the clients profile, and then have the profile update itself automatically from these forms, has made our onboarding process more efficient and easier to understand each client's specific needs. Our caregivers have struggled to use and understand our scheduling phone applications in the past; the AxisCare app has more tools for the caregivers and has navigation-friendly interface which has led to fewer phone calls to assist our overall caregiver pool.

Pros

Customizable Reports help to pull specific data that we want to analyze.
Documentation and notes are easy to find and not a task.
Customizable and detailed calendars help to give a snapshot of client and caregiver hours, which can be helpful when looking at and reducing overtime.

Cons

We are newer to AxisCare so there may be a report for this, but it would be nice to have a prebuilt 'overtime hours' report or to include this on the Gross Margin Report.

Return on Investment

We are still newer to AxisCare so I do not have a lot of feedback around ROI but the ability for our nurses to complete nursing forms in AxisCare will likely end up saving us $250-$500 a month, that we had currently spent on document software/cloud storage.

Usability

Alternatives Considered

WellSky Personal Care

Other Software Used

Paychex Flex, Tapcheck, Paradigm

Lisa Adams

Office Manager in Professional Services at Southern Caregivers (201-500 employees)

Use Cases and Deployment Scope

We use AxisCare Home Care Software for scheduling, payroll and recording client and caregiver information. I have not had any issues with the desktop software but have several caregivers who have issues with the app. They have to close everything out and refresh or sometimes even uninstall the app completely and reinstall it for them to be able to clock in and out.

Pros

Call logs are recorded in client files for easy reference
Billing and payroll reports are easy to navigate
The maps function that allows the system to suggest a caregiver based on their home location is nice

Cons

Refresh time after changes are entered on a schedule. Sometimes there is a lag in the update on the caregiver side.
Changing set schedules can sometimes be a little much since you have to scroll through the AM and PM time by each minute, instead of being able to enter a time.
I cannot think of anything else. Most everything works well.

Usability

Other Software Used

Microsoft 365, Peach Business Software, QuickBooks Online

Brittney Vincent

PA and Eligibility Specialist in Corporate at Absolute Care Management Corp. (501-1000 employees)

Use Cases and Deployment Scope

I am currently the prior authorization specialist and eligibility specialist for our company, an in home health personal care agency. I use AxisCare Home Care Software on a daily basis to add authorizations approving our clients for services, I upload the PAs to the client's documents, and update notes regularly. I use reports on a weekly basis or if it is needed for a PA request. I specifically use the Client / Lead Profile report and the Care Notes (Printable) report. The Authorized Service report is also very helpful. A minor feature that would be helpful is to be able to view task in the Note List section as an action. You can see that a task has been made in the Note List section, but you are unable to see when that task is due or who the task is assigned to. Just having the due date column and assignee column in the Note List tab for Activity Type: Task would be helpful, that way I don't have to open all tasks and search for that one task.

Pros

Reports. I love that you can add the columns you need for each report.
Documents. I love being able to store all documents in our clients charts and absolutely love the "Show Expired" check box that was added, that has been very helpful.
Customization. I love that you can add custom fields and reports include these custom fields. I love being able to set the banner color for each office which is coordinated to my spreadsheets. I love the customization options in the Calendar tab, just all customization options so that everyone can customize the website / portal however they need or want to so it works best for them.
Forms. This might fall under customization, but I absolutely love forms can be created, completed, and shared.

Cons

Authorization end dates. Whenever you change the end date on an authorization in the billing tab you have the option to remove schedules / visits after the new end date. If you select yes, the schedules / visits are removed for the end date you entered and after, not the day after the new end date. I have been bypassing this issue by entering a end date for the day after the PA expires, selecting yes to remove those schedules / visits, and then opening the authorization back up and entering the correct end date and selecting no to removing schedules / visits. An example would be if a PA was approved through 12/31/25 and we received a revised PA ending it on 6/30/25, I would go in and give the authorization an end date of 7/1/25 and say yes to removing schedules / visits, save, and then reopen and add an end date of 6/30/25 because if I enter 6/30/25 the first time and select yes to remove schedules / visits, it will remove the schedule / visit for 6/30/25 instead of all days after the end date.
Client Status. We can change a client's status from "Active" to "In Hospital" or "Hold," but even with the status change the client can still be seen by their caregiver which has caused some issues in the past. It would be great to have some kind of feature that would put a hold on a client's schedule or something so the caregiver couldn't clock in if the client's status is changed to "Hold." A feature that wouldn't remove the client's schedule completely, just put a hold on it until the status has received an end date. If the client's status is "In Hospital," it would be great if there could be a start and end date on that status or maybe on any other status that isn't "Active" and "Inactive" and those dates for a change in status be recorded automatically in another tab like in the Healthcare Tab or Incidents tab. If a client is placed on hold, lets say they're eligibility has ended and we need to help them get their eligibility corrected, but a caregiver cannot see them if their eligibility is bad so we change the client's status to "Hold" effective 4/16/25. The client's schedule should have a block on it effective 4/16/25 so the caregiver is unable to clock in and that block stay there until we enter an end date on the hold status. Maybe there could be a tab that shows all changes to the client's status with the start and end dates.

Return on Investment

I hate to list anything negative because AxisCare Home Care Software helps us so much by keeping everything organized, but the unpaid claims due to caregivers clocking in after we have changed the client's status to hold has really been bothering me lately. The offices have been really busy and there's been a few times when the billing department sends an email to the office letting them know a client has been placed on hold due to bad coverage or due to a provider change and the office does not read that email immediately and the caregiver continues seeing the client not knowing they have bad coverage or not knowing the client's PA has been ended causing us to have unpaid claims. An example would be a client whose eligibility changed on 3/7/25. We emailed the office on 3/13/25 and changed the client's status to hold. The office didn't read the email and continued seeing that client until 3/20/25. We have 24.75 hours of unpaid claims that we will never be reimbursed for because the caregiver was still able to clock in even though the client's status was changed to hold.
I think the most positive thing I can list would be the effectiveness of the reports offered. Being able to run a report and then export that to a csv or excel file has cut down on how much time it takes us to complete eligibility and weekly reports allowing us to spend more time in other areas. This has boosted my productivity in my department.

Usability

Other Software Used

Change Healthcare, from Optum

Jordan Ray LPN

Office Manager/Intake Nurse at Southern Caregivers, LTD (1001-5000 employees)

Use Cases and Deployment Scope

We are a personal care company that utilizes AxisCare Home Care Software day in and day out. The application helps with our communication between in-office employees and caregivers, as well as notifying us with issues such as overage on authorized hours, missed clock ins/clock outs. Documentation is key in the healthcare field, and AxisCare Home Care Software provides plenty of opportunity for documentation to be made.

Pros

Communication/documentation opportunities
Authorized hours management
Scheduling

Cons

Locations within the company sharing caregivers - the system does not communicate, so duplicate caregiver profiles are set up and double scheduling the caregivers is possible without good communication between offices.
Clock-in/clock-outs do not show up on the office end (very rarely), causing confusion.
Allowing two caregivers to be scheduled for the same client at the same time - this is not allowed for Medicaid and has to be monitored closely. However this is ok with private pay, so not sure how that could be fixed.

Usability

Taylor Thompson View profile

RN/Office Manager in Corporate at allheart Senior Care of Arkansas (11-50 employees)

Use Cases and Deployment Scope

As a personal care company, we use it as our sole EMR software system and for EVV. The software keeps all of our client and caregiver documents in one space for seamless access across our 5 office organization.

Pros

Customer/Support Assistance
New Updates Information
Contractibility

Cons

Larger file size for image/file messages. This would help with continuing education documents.
More control over users as an admin (settings for bots, notifications)
More information for trouble shooting EVV issues
Document storage for users such as forms that the admin has access to for viewing uploaded weekly/monthly forms, etc. This would be a HUGE help so we don't have to rely on outside platforms for documents used on multiple clients/caregivers.

Return on Investment

Increase in available technology and ease of use to those that are tech savy
Ability to track hours worked/billed more effectively than on paper
System glitches often and we have large volumes of calls with clocking issues, more information in document form would be helpful upon start up
Training for caregivers on required items for successful EVV capture

Usability

Other Software Used

Google Drive, Adobe Acrobat, Microsoft 365

WellSky Personal Care

Axxess Home Care Software

AlayaCare

AxisCare Home Care Software

What is AxisCare Home Care Software?

Categories & Use Cases

Media

Who Buys & Uses AxisCare Home Care Software

Most Frequent Users

Health Care and Social Assistance

Arts, Entertainment, and Recreation

Other Services (except Public Administration)

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

Medical

Other

HR