Axero

Score9.3 out of 10

15 Reviews and Ratings

What is Axero?

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially. The platform, designed to encourage the spread and expansion of ideas is suited for organizations that want their community to not only get connected but also feel they are getting things done.

Categories & Use Cases

Media

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Verified User

Manager (501-1000 employees employees)

Use Cases and Deployment Scope

We use Axero as an intranet for our franchisees. It houses documents, training modules, and we use it to send the majority of their email communication. We have set up several spaces on the platform that are unique to our various products and the franchisee's stage of development. We also have a few spaces for our W-2 team members who support franchisees,

Pros

Content Management
Landing Pages
Wikis

Cons

You can't duplicate broadcast messages or schedule ones in advance if they've already been sent.
The analytics on broadcast messages is nonexistent.
I wish the digests had rich text.

Return on Investment

More engagement with resources
A central hub for important information

Usability

Alternatives Considered

Actimo

Other Software Used

Asana, Slack, Adobe Acrobat, Canva, Adobe Premiere Pro, Intuit Mailchimp

Wade Dixon View profile

Internal Communications Lead in Human Resources at Evocca College (501-1000 employees employees)

Pros

Allows for easy customization - This was important for our organization, we wanted to be able to cater the platform to the specific needs of our staff. Most of the system settings were easily accessible and those that required custom work, were provided in appropriate timeframes and at a reasonable price.
Personalized news feeds - Being an education provider we have a very dynamic group of staff members ranging from corporate professionals to community service teaching staff. Communifire allowed us to set up appropriate groups and sub groups so that any given staff member can have a news feed that pushes relevant content to them based on their role and position in the organization.
Active Directory Integration - Evocca has had stages of rapid growth and change. Effective AD integration has made it possible for new starters or those shifting roles within the company to be automatically and immediately grouped with the staff members they need to be grouped with and see the content they need to see within the platform. From a long term system management point of view, this was vital for us.

Cons

Exporting functionality - We look forward to being able to export all and any data from the system which I believe is not currently possible.
Outlook calendar synchronization - A true 2-way synch between Outlook and Communifire would allow us to make better use of the calendar function. At the moment we have it turned off to save any confusion or missed appointments from two calendars.
The ability to synch with Office Online - We would love to be able to work live on documents within Communifire. The more elements we could tie into the system the better.

Return on Investment

Increased employee efficiency - Staff can now easily, quickly locate resources, information, staff members and company knowledge all from a central search function.
Increased employee retention - Long term we view Communifire increasing employee retention, due to the greater sense of community we are building for those who may have previously felt disconnected.

Col Fink View profile

Engagement Manager in Customer Service at Thought Leaders (11-50 employees employees)

Pros

Increases engagement
Lots of flexibility
Lots of capacity to grow

Cons

Some UX issues that could be improved
Some architecture decisions don't make complete sense to me (though that's just one man's opinion)

Return on Investment

Vastly improved customer service. Our clients absolutely rave about our community site.

Teresa Miller View profile

President in Corporate at Treats Unleashed (51-200 employees employees)

Pros

Easy to use and understand. Staff with any social media experience picks this up immediately and uses the full set of features to communicate within their team and between teams.
Easy to set up. Installation support was excellent in getting us up and running quickly.
Excellent support. Questions are answered immediately and ongoing support is excellent to help us increase the use of additional features.

Cons

Could be more calendar integration between teams/spaces.

Return on Investment

Faster, more consistent onboarding. We host all training materials in an easy-to-access and easy-to-update space.
Better product knowledge = greater sales. We post training information about new products for immediate use by all team members.
Better communication within the store team translates to better customer service. Keeping part time team members up-to-date has always been a challenge. Now they are able to catch up quickly when they get to the store.

Rebecca Verhoeff View profile

Executive Vice President/Co-Owner in Corporate at Best Collateral (51-200 employees employees)

Pros

Deployment was fast, easy and without the need of an IT department.
Very user-friendly interface that users identify with as it is similar to other popular social media technologies . . . this is essential for adoption and continued usage.
Central repository for documents, training materials, and other company content.
Easy ability to make user groups that have rights to assigned content.

Cons

Removing member access without deleting content, but still keeping historical accuracy of user posts.
Some improvement can be made in assigning users (new and existing) to various spaces easily, perhaps through group selections.
Required read/receipt of content, which I understand is not being worked on.

Return on Investment

Significant improvement in communication across our entire organization. It removed the "top-down" communication model we had and enables team members from across different locations and positions to collaborate effectively.
Reduced headaches and errors in document management with now having a central repository for all business units to access company documents/memos/forms/training materials.
Most significant impact has been to our company culture through improved communication, collaboration and team-building. We celebrate birthdays, anniversaries, business wins, daily progress reports and everyone has access.