We use Automox as our primary RMM tool. It handles all of our 3rd party patching on our endpoints and has just recently took the place of WSUS as our server OS patching tool of choice. Automox saves us so much time every day that it has paid for itself in IT hours within the first year of use.
Pros
Incredible Dashboards
Very fast policy updates
Quick to install endpoint
Lightweight endpoint
Great pre-canned policies available to use out of the box
Cons
Can be a bit to learn if you don't start with Automox university
Some of the new worklets can be problematic
More roadmapping
Likelihood to Recommend
Automox is great for handling OS and 3rd party application patching. It is able to easier take a huge burden off of what was once a pretty problematic or time consuming process. I do not have a lot of experience with with using Automox for functions outside of those two workloads but the minimal things i have used customs worklets for it has done fine.
We use Automox to patch our Windows Servers. Automox helps keep our server farm update with Windows patches and a variety of 3rd party products all from a single console.
Pros
Reporting on what patches need to be installed
Scanning the endpoints
Responsive support
Cons
More reports on installed software and system configuration
More detailed error reporting, some things only support has access to
Likelihood to Recommend
Automox installs Window Server patches well, but says a limited 3rd party software support.
VU
Verified User
Employee in Information Technology (Construction company, 1001-5000 employees)
We use Automox to handle our server patching. Having several hundred servers it was so cumbersome to manage them all if separate patching policy's. It is so easy to remediate issues and quickly make custom policy's for each server if needed. It is nice to have one dashboard to manager all of our servers.
Pros
Live dashboard of current system state
Custom patching policys
Quick remediation
Cons
Exclusions for updates
Likelihood to Recommend
IT automation platform for modern organizations Automates OS, third-party software, and configuration updates on Windows, macOS, and Linux Solves the biggest problem of automating endpoint management Simplifies and automates critical patching, software updates, security configurations, and custom scripting
VU
Verified User
Engineer in Information Technology (Construction company, 1001-5000 employees)
We have remote offices, mini sites for sales and we have end-users from all over the place, they won't be able getting new policy set in our GPO unless they are in our network. With Automox we are able to deploy policies wherever they are. We also use Automox for security patches, remote software installs and IT compliance strategies.
Pros
Patching
Remote software installation via Powershell and or Bash
User interface is very easy to use and modern look
Cons
The remote control to computers only works 70% of the time.
We have some computers that are completely healthy in dashboard and in compliance but remoting to it just either doesn't work or only half of the time.
It would be nice to see more health statistics monitoring for devices, like hard drive health, anything that can predict imminent failure of the device.
Likelihood to Recommend
Up to date patching of devices, real time management of policies and deployment of software. If you have remote users that don't have direct connection to GPO, Automox really shines. You might need to consider a different remote-control tool though since Automox could not figure out just yet why remote control is misbehaving sporadically.
VU
Verified User
Administrator in Information Technology (Construction company, 201-500 employees)
Automated Patching of Windows and Linux Machines. Saves us time on having to manually patch. Ensures that all systems are up-to-date with the latest security patches and reduces the risk of vulnerabilities being exploited. Increases overall system security and minimizes the potential for cyber attacks.
Pros
Third Party Patching
Windows OS Patching
Remote Scripting
Cons
Remote Scripting
Likelihood to Recommend
For a large enterprise with the funds, Automox hits the spot. The pricing, however prices out smaller businesses with the per endpoint pricing. Overall however, its a solid product.
VU
Verified User
Technician in Information Technology (Construction company, 10,001+ employees)
We use Automox to patch our end-user devices. The patches include 3rd party vendor software and Windows operating system updates. The business problem this addresses is it serves as a replacement to WSUS while also patching 3rd party applications. Our scope of usage is all Windows (Server and Desktop) OSes along with Linux.
Pros
Automox identifies important and urgent updates and makes deployment easy.
Groups can be used to stage patch rollouts instead of pushing updates to all devices as once.
Reporting on previous and current patching is extensive and very helpful, down to the individual device.
Cons
Automox can be very persistent in wanting to reboot once patches are installed. We hear this as the number one complaint from end users.
It would be nice if the end user could see a little information on what was being installed.
There is an overall learning curve to the admin interface. I don't have suggestions on how to fix it yet, just pointing this out.
Likelihood to Recommend
I think the bigger the organization, the more important a good, overall patch management solution is needed. As our number of endpoints has grown over time, the amount of software has increased. This can create a lot of wasted time trying to patch individual pieces of software by hand. With automating the patching process, we are freed up to work on other tasks. For a less appropriate scenario, in a smaller company with less than 100 devices, I don't think a solution like Automox would be needed.
VU
Verified User
Manager in Information Technology (Construction company, 1001-5000 employees)
We were using WSUS, but found it unreliable and all but useless for remote users. We use Automox for patching across our estate, servers, and workstations.
Pros
Patches workstations wherever they are located.
Reports back on status of machines
Reports any problems with workstations
Patches Microsoft and quite a lot of 3rd party applications
Cons
Thus far it's been very reliable - we had an issue with reboots, but that seems to be resolved
Likelihood to Recommend
Excellent for managing patching of OS and applications across a highly mobile workforce. If you only have on-site users and have a working solution via WSUS/SCCM, then it may not be the solution for you, but more companies are adopting remote and hybrid working and it's great for that.
VU
Verified User
Manager in Information Technology (Construction company, 501-1000 employees)
