Based on 7 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 7 reviews | Last Published May 27, 2026
Automox is primarily utilized by organizations for comprehensive patch management, ensuring up-to-date software and operating systems to reduce vulnerability exposure and streamline IT operations. In TrustRadius reviews, it is also valued for vulnerability remediation and as an endpoint management solution, simplifying device oversight. A majority of reviewers report significant time savings for IT staff, allowing reallocation of resources from patching and administration tasks. The platform's automation and scripting capabilities, particularly through 'worklets,' are central to this efficiency, enabling uninterrupted employee work during maintenance.
Reviewers often commend the intuitive user interface and clear dashboard, contributing to ease of use. However, common feedback highlights limitations in dashboard and reporting customization, with some desiring more tailored widgets and automated email reports. There is also a request for a broader catalog of pre-built worklets and more detailed error reporting. Overall, the sentiment indicates Automox effectively boosts operational efficiency and improves security posture through automated patching and increased visibility.
Pros
Streamlined patch management leading to substantial time savings for IT staff
Flexible and easily deployable 'worklets' for various system tasks
Intuitive user interface with a clear, easy-to-navigate dashboard
Customizable policy enforcement for tailored configurations
Improved visibility into security infrastructure and system health
Cons
Limited customization options for dashboards and reporting widgets
Insufficient catalog of pre-built worklets, especially for executable patches
Occasional slow initial connection times for remote system management
Desire for more detailed error reporting
Intermittent reliability issues with the notification application
Our company relies on Automox for application and operating system patching, which ensures that our machines remain compliant and secure. We also take advantage of its reporting and scripting features, enabling us to execute specific tasks on endpoints as necessary. Personally, my team utilizes the remote access feature, which is very helpful for troubleshooting and providing remote assistance.
Little visibility into what apps are updating or when an endpoint will restart
Likelihood to Recommend
Automox has significant potential, and we truly appreciate its features and capabilities. However, we have encountered several performance issues, particularly with the remote access tool. We believe that with some improvements, it could replace other tools that we use.
VU
Verified User
Team Lead in Information Technology (1001-5000 employees)
We use Automox for automated patch management by ensuring endpoint security across our organization. Also we use to addresses vulnerabilities by streamlining OS and software updates, reducing manual process and security risks. We have use Automox to manage Windows and Linux devices, enforcing compliance, and maintaining system integrity with minimal downtime through centralized and cloud-based automation.
Pros
Automated patch management
Cross-platform compatibility
Third-party software patching
Cloud architecture
Cons
Automox does not have built-in patch roll back feature. If Automox can provide built-in patch roll back feature, it will great help.
Role-base access control should be improved more granular access controls, such as restricting specific actions by user role, would improve security and delegation
Automox does not support for offline patching. This could be a limitation for air-gapped or highly restricted environment
Likelihood to Recommend
We have a multi-OS enviroment. Automox supports Windows, Mac OS and Linux from a single dashboard. Therefor we can manage patching uniformly across all systems. Also Automox cloud architecture allows us to patch and manage any endpoint regardless of the location. Automox is less appropriate tool in patch rollback process. Beacuse Automox does not have in-built patch rollback feature.
Vulnerability management, patching all the vulnerabilities in a timely manner. Help the process to be automated to minimize the the down time of patches required and including all 3rd party software as well making the process seamless and automated. Managing users for keeping their devices up to date is highly important to us
Pros
Scheduled patching
3rd party patching
All patches are available
Cons
Agent doesn't respond
Loses agent connection
Stuck on stoppping
Likelihood to Recommend
It's well suited for scenarios to provide visibility of all the devices being managed to directly or automatically deliver the security patches required. Being able to restart devices remotely and as connecting to the device for support. It is great for being to patch including the 3rd party software and detect it all of what is being used by the user
Patch automatically is the main feature we are using and from that, reduces the human manual intervention. From that our security risk has been reduces.
Pros
automated patch management
Endpoint management fromcloud
easy to use
fast deployment
Cons
patching 3rd party softwares
reporting
pricing
Likelihood to Recommend
Automox patches automatically on windows, mcOS, linux. From that the workload of the IT team has reduced. No need to configure VPNs to remote sites because of the cloud solution. There is underdeveloped the rollback feature.
As a distributor of Automox, we provide this product to our customers as a robust solution for endpoint management. It helps our clients streamline their IT operations by providing automatic patch management. It also has configuration management and compliance monitoring for various types of endpoints. As we work with multiple industries, including healthcare and finance, this tool helps them stay up to date with regulations and safeguard their sensitive data from cyber threats.
Pros
Automated patch management
Real-time visibility and reporting
Cross platform compatibility
Cons
User interface can be optimized as it takes some time for new users to get familiar with.
Granular control over patching schedules
limited integration options with legacy systems
Likelihood to Recommend
In my experience, it is well suited for environments with different types of devices like Windows, Linux, and Mac. One of our customers requested a product that can manage these different types of devices from one single dashboard. While monitoring these devices through singles dashboard, It has the ability to push patches and updates to all devices seamlessly.
VU
Verified User
Engineer in Information Technology (201-500 employees)
We use it mainly to patch windows devices. We do both first and third party patching. We also use to it remote in to client machines when they are having problems. Finally, we use Automox to collect data about each device such as administrators, applications and last logged on date. It is nice that Automox makes it easy to install new apps on devices.
Pros
3rd party patches
Patch notifications
Monthly info sessions
Cons
Patching when device comes back online
Remote control quality is bad and takes forever
Applications are separated eve with same name
Likelihood to Recommend
It is well suited for patching. If you can get the patch prepared, Automox can deliver results instantly if the computer is online. I would say that the remote access tool is not their best feature. It normally takes 5 actual mins to load and you have bad video quality sometimes which I don’t like
VU
Verified User
Administrator in Information Technology (51-200 employees)
We use Automox to patch all of our Windows, macOS and Linux devices. It works hand in hand with our MDR product to remediate vulnerabilities with just a click. We have full peace of mind that Automox is continually scanning our devices and keeping everything up to date in the background!
Pros
Easy to schedule in patching which works around our business needs
Easy to exclude patches which have a business requirement for delaying.
Rich reporting allows us to see the current state of our assets.
Cons
Improvements to how macOS updates are handled.
Likelihood to Recommend
If your business is running different OS's, Automox really takes the headache out of keeping everything up to date. Everything is controlled in one central location, and you can easily see if any patching needs manual intervention.
We use Automox for patch remediation and remote support. Unlike most other platforms we can use Automox to patch all of our devices regardless of the OS. Our previous RMM platform was limited in this aspect and Automox not only filled this gap but did so at a lesser price point
Pros
Patching
Windows PS scripting
Monitoring of OS
Cons
Remote support of iOS could be better
Remote support of linux is lacking
Likelihood to Recommend
This platform is ideal for any enterprise that is WFH or mostly WFH. I use it for our workstations and our VM environment to patch various things. I use it to patch the OS, applications, web browsers, and update security definitions. These are all scheduled for automation and it works amazingly.
Automox is used to patch both operating system and third-party application from a single unified platform. Most other solutions available on the market don't have the same operating system and third-party application coverage as Automox. The 100% cloud based console also makes it simple to deploy and manage without the need for any on-prem infrastructure to support the patching solution.
Pros
Third-party application patching
Easy of deployment
Good visibility
Cons
Dynamic asset grouping
Would like the ability to nest groups and patching policies (eg. parent group covers operating system policies for all child groups, then individual child groups per business unit with their own configurations). This would allow for some devices to have more strict policies than others for third-party applications, while maintaining a consistent configuration for other components such as OS patching.
Likelihood to Recommend
Because of it's cloud based approach, Automox works very well in a distributed environment with both on-site and remote users. The lack of on-prem infrastructure ensures that patches and policies make it to end devices wherever they reside. Automox may not be a great fit in environments with highly controlled or air-gapped networks where the Automox agent is not able to call home (ie. on endpoints with NO outbound internet access).
VU
Verified User
Consultant in Professional Services (1-10 employees)
Automox is a great tool for end point deployment and patching, we have been using Automox over the years and it help was with Security configuration and to tun various custom scripts. Over the years the support via build in chat which is also live make to reach the Customer Service representative easily. Specially considering the dashboard with detailed graphical chats lets us understand the current system status.
Pros
Great live dashboard view which lets understand the system status
Easy end point deployment and patching for all the end users
Scheduled downtime marks for the prod support users to have more control over the system
Cons
Reporting functionality need lot of scope for improvement
System comes downs multiple times which cause end users to suffer a lot
Remote access was working great at earlier versions nut not the scope has been reduced by a lot and multiple users cannot access at a time
Likelihood to Recommend
Automox dashboard is great and has a great potential to improvise, specially the graphs and easy to understand process and not to forget the major functionality of deployment and patching at end points. The easy to use interface helps to set up. vulnerabilities are reduced by a great scale after using Automox. When compared to other tools they are priced on a higher scale.
VU
Verified User
Consultant in Professional Services (1001-5000 employees)
