AT&T Office@Hand Reviews and Ratings

Rating: 3.9 out of 10

Score

3.9 out of 10

Community insights

TrustRadius Insights for AT&T Office@Hand are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Useful call log and recordings: Some users have found the call log and recordings feature to be valuable for validating information, allowing them to easily reference past conversations and access important details.

Convenient accessibility on any device: Many users appreciate the convenience of being able to use the office@hand platform from anywhere and on any device. This flexibility allows them to stay connected and manage their business on the go.

Easily accessible all-in-one platform: Users like that everything they need is easily accessible on the office@hand platform, making it convenient for them to handle various tasks without having to switch between different tools or applications.

Reviews

4 Reviews

AT&T Office@Hand is by far the worst

Rating: 1 out of 10

Incentivized

October 22, 2024

Use Cases and Deployment Scope

We use Office@Hand VOIP for our office phone system. We also utilize Unified Messaging which connects our office phones to our cell phones. It is the only thing saving us at this point. My entire phone system is run off of AT&T fiber optic. AT&T insisted I drop the copper wire phone system that had worked for so long. They are no longer interested in servicing PLOTS. Plain Old Telephone System. I think I got that right. It is the copper line we all had when we were kids.

Pros

The website interface seems to be functional.

Cons

Customer service. Any customer service would be an improvement
Better equipment.
More knowledgeable tech support in the office

Likelihood to Recommend

I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work.

Dean McBride

Owner in Sales at Members Auto Source (1-10 employees)

Vetted Review

Just could love the system as we hoped we would

Rating: 1 out of 10

Incentivized

January 30, 2023

Use Cases and Deployment Scope

I wanted to love the system but there are just too many issue to love it. In the end the service appears very reliable as we have suffered no outages but billing came in 20% higher than expected, management portal is a bit antiquated and options are limited.

The Pros are single interface to manage information, billing with Cost Center for multi site and simple basic administration.

The Cons are much larger

Horrible Technical support. The system is fully supported out of India and the staff rarely knows any answers to any questions

Slow response on Video Conferencing

Higher costs than expected

lack of Voice to Text for Voicemails

lack of shared lines

no simple way to manage non full service phone accounts

In the end I will never use the service again and once the 3 year contract is over I will exit the service. So much potential but it is not a good service in the end.

Pros

Up time is very good
Porting is great
Easy for very basic configuration

Cons

Terrible customer service
Many advanced features that most now want are not developed yet
No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult

Likelihood to Recommend

Well suited for very basic needs and low phone count. For basic service it will perform as needed.

If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.

Verified User

Program Manager in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Stay way from AT&T Office At Hand ---- far, far away

Rating: 1 out of 10

Incentivized

December 20, 2021

Use Cases and Deployment Scope

We Office at Hand for our business phone system. The "softphones" allow my staff to make calls from their computers, or from an app on their cell phones. The software allows us to have published business phone numbers that are not my staff's personal cell phone numbers. This system replaced a VOIP system with physical phones.

Pros

Receiving phone calls
Making phone calls

Cons

Customer service is NON EXISTENT
Setup was PAINFUL
Online account access is horrible, and most of the time doesn't work
As an admin of the system, I require 4 different logins to manage it
We've been on the system for 5 months, and I have NEVER been able to pay my bill online
Online account management just doesn't exists

Likelihood to Recommend

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

Janet Mobley

owner / president at FatCat Strategies, LLC (1-10 employees)

Vetted Review

1 year of experience

View profile

Stay far Far away from Office at Hand.

Rating: 1 out of 10

Incentivized

April 28, 2021

Use Cases and Deployment Scope

We use it with four companies we have. We were forced into using it if we wanted to add more phone lines by AT&T. [I feel] it does nothing but create problems for me.

Pros

[I think] they do nothing well.
They do not respond timely, and they fix very few issues.
I had to go out and hire an IT person just so he could do their job for them.
They could not even port our numbers correctly.
They lost two of my numbers.
I have lost thousands of dollars in business because of them.

Cons

They need responsive customer service to begin with.
They need people that know what they are doing.
I argued with one of them one day for 10 minutes that there is not any capital or lower case letters on a phone keypad, and there is no exclamation point either!
I was told that the transition would be seamless, and would take three hours.
It has been going on four weeks now, and it is still not working right.
I am switching to another company as fast as I can, which is not fast enough.

Likelihood to Recommend

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.

mark strunk

Manager at Hanna Distributing (51-200 employees)

Vetted Review

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Stay way from AT&T Office At Hand ---- far, far away

Rating: 1 out of 10

Incentivized

December 20, 2021

Use Cases and Deployment Scope

Pros

Receiving phone calls
Making phone calls

Cons

Customer service is NON EXISTENT
Setup was PAINFUL
Online account access is horrible, and most of the time doesn't work
As an admin of the system, I require 4 different logins to manage it
We've been on the system for 5 months, and I have NEVER been able to pay my bill online
Online account management just doesn't exists

Likelihood to Recommend

Janet Mobley

owner / president at FatCat Strategies, LLC (1-10 employees)

Vetted Review

1 year of experience

View profile