AT&T Office@Hand

We use Office@Hand VOIP for our office phone system. We also utilize Unified Messaging which connects our office phones to our cell phones. It is the only thing saving us at this point. My entire phone system is run off of AT&T fiber optic. AT&T insisted I drop the copper wire phone system that had worked for so long. They are no longer interested in servicing PLOTS. Plain Old Telephone System. I think I got that right. It is the copper line we all had when we were kids.

We Office at Hand for our business phone system. The "softphones" allow my staff to make calls from their computers, or from an app on their cell phones. The software allows us to have published business phone numbers that are not my staff's personal cell phone numbers. This system replaced a VOIP system with physical phones.

QuickBooks Online, Ahrefs

I wanted to love the system but there are just too many issue to love it. In the end the service appears very reliable as we have suffered no outages but billing came in 20% higher than expected, management portal is a bit antiquated and options are limited.

The Pros are single interface to manage information, billing with Cost Center for multi site and simple basic administration.

The Cons are much larger
Horrible Technical support. The system is fully supported out of India and the staff rarely knows any answers to any questions
Slow response on Video Conferencing
Higher costs than expected
lack of Voice to Text for Voicemails
lack of shared lines
no simple way to manage non full service phone accounts

In the end I will never use the service again and once the 3 year contract is over I will exit the service. So much potential but it is not a good service in the end.

Comcast Business VOIP (VoiceEdge), CallTower and Vonage Business Communications