TrustRadius Insights for Arcserve Backup are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Diverse and powerful features: Several users have praised Arcserve Backup for its excellent range of features. These include dedupe, high availability, disaster recovery, bare metal recovery, replication, copy-to-tape function, instant virtual machines, automatic testing of disaster recovery environments, virtual standby, automatic restore of VMs and physical machines. This wide array of capabilities allows users to address various backup and recovery needs efficiently.
Responsive sales and technical support: Many reviewers have had positive experiences with Arcserve Backup's sales and technical support teams. They consider the support staff to be helpful and cooperative when dealing with any queries or issues that arise during the implementation or use of the software. This reliable customer service contributes to a smoother user experience.
Affordable solution: Users find Arcserve Backup to be a cost-effective option, especially for smaller sites. The software provides great functionality at a reasonable price point, making it an attractive choice for those looking for a budget-friendly backup solution without compromising on performance or reliability.
We have been using Arcserve Backup for over 20 years to back up our physical servers to tape. During this time, we have seen many changes and features added. It has been a solid, reliable product the entire time. We have used it with a variety of tape devices/types and it has always proven itself to be dependable. The user interface has changed over time and in the very beginning, it took time to get used to setting up jobs, and when needed to learn how to successfully restore files, etc. Once we became very familiar with, it was easy to manage. As things changed and we went into Vmware Virtualization, we chose a different backup option to use for that particular environment. Arcserve remains our backup solution for all our physical servers at our smaller sites that we did not virtualize, due to cost and need.
Pros
A solid reliable backup solution with a proven track record.
Great functionality that allows monitoring and provides alerts.
A cost-effective solution, especially for smaller sites.
Restoration when needed, has always been able to give us the data required without failure.
Product support has always been excellent when needed.
Cons
Initially, the setup, configuration, and management can be a bit daunting as is the overall learning curve.
Likelihood to Recommend
I think that Arcserve Backup is especially well suited for smaller locations, sites that have physical servers, or in locations where cost is a concern. I have not used it with Vmware, as we use Veeam Backup and Replication for that, but I understand that it is fully capable to do a great job with virtual environments. We have also not used it for replication, but know that it performs this task very well.
VU
Verified User
Professional in Information Technology (Government Administration company, 1001-5000 employees)
We were using an antique version of Symantec Backup Exec at the time and realized with our global footprint growing, we needed a superior solution that would not only provide better backup functionality but also the scope to replicate our live environment. Arcserve Backup and Replication is now used by our IT department to maintain daily backups, and also maintain replication of our physical servers to our DR site.
Pros
Cost - A very affordable solution.
Support and Sales - Arcserve has been top notch to us with the sales process and support.
Replication - One of the core reasons we selected the product. We find the replication side of the software fantastic.
Backup - An excellent backup product that provides just great functionality and restore-ability at a granular level.
Cons
Has a steep learning curve to the product, if not experienced in backup solutions.
Windows backup and restore functionality is excellent, however, we have found Linux somewhat lacking.
Likelihood to Recommend
If you have a large enterprise level environment and want to not only improve your backup systems but also implement replication then Arcserve is well suited. If you only have a small number of machines or are primarily Linux based, then the product is simply not suited and there are better alternates out there.