TrustRadius: an HG Insights company

What is Aquant Servie Co-Pilot?

Aquant Service Co-Pilot is a diagnostics and troubleshooting tool used to troubleshoot and triage even the most complicated equipment problems. With a fully guided experience, it is designed to enable users to the root of the problem quickly and implement the best possible fix, and to investigate, access relevant assets, find suggested parts, or escalate with just a few clicks.

Service Co-Pilot continuously refines its capabilities by learning from real-world service data, expert insights, and user feedback. This dynamic approach enables Service Co-Pilot to generate more accurate and personalized recommendations for every query, no matter the phase of the service cycle. Service Co-Pilot is designed specifically for service organizations to improve service outcomes and elevate customer experience.
  • Built for Service: Any Complexity. The Platform speaks service language across various industries, from heavy machinery to medical devices. It does not just pinpoint issues; it explains the root cause and gives details on how to prevent them in the future.
  • Unlocks service data. Structured and structured data from any data source, multi-language docs, and inputs. The solution can help even with limited data or data quality issues.
  • Integrated. Salesforce native; No code integration with any CMS. Native connectors with ServiceMax, Microsoft Dynamics, Salesforce.

Categories & Use Cases

Media

Service Co-Pilot: Knowledge. 
The platform consolidates resources, making them accessible and simplifying the learning and training process.
the system's interface - designed to ensure navigation and immediate access to necessary information.
Service Co-Pilot Insights. 
Connects data points across different data sources, including structured and unstructured data, to offer actionable insights.
cross-platform accessibility - the app is available for both internal service teams and customers via web and mobile platforms. It can be used to enhance an existing chatbot's performance and accuracy by integrating a knowledge base or through utilizing its API to create a customized user experience.
Service Co-Pilot - Triage 
With recommended steps and parts, users can quickly navigate the problem and the required resources to solve it faster.

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