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Appian

Score7.7 out of 10

271 Reviews and Ratings

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What is Appian?

Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

Categories & Use Cases

Media

Screenshot of Low-Code Development
Screenshot of Business Process Management Suite
Screenshot of Dynamic Case Management
Screenshot of Mobile App Development
Screenshot of Appian RPA with Blue Prism

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Screenshot of Low-Code Development

Key Features

Learn about the best (and worst!) features Appian has to offer, as determined by TrustRadius' reviewers.
Based on 271 ratings of Appian's features
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Top Performing Features

  • Reusability

    An internal repository where assets, modules, and even entire applications can be reused

    Category average: 8.7

  • Platform Scalability

    Apps developed by low-code platform must be scalable and capable of supporting large numbers of users

    Category average: 8.5

  • Platform Security

    Security guardrails in place to help prevent malware, data breaches etc.

    Category average: 8.5

Areas for Improvement

  • Drag-and-drop Interfaces

    Drag-and-drop interface for building applications

    Category average: 8.5

  • Visual Modeling

    Visual modeling tooling allows business users to design processes visually.

    Category average: 7.6

  • Platform User Management

    Tools enabling admins to control user access and on-board and off-board users

    Category average: 8.3

Reviews

What users are saying about Appian.
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Great Low code - no code Workflow tool in the market!!

Incentivized
Umesh KatariaView profile
Senior Manager in Information Technology at Genpact (10,001+ employees employees)

Use Cases and Deployment Scope

Appian is a digital transformation tool in which it streamlines and complement human operations in order to reduce highly manual intensive tasks. It is one of the best Low code base platform and we used it for Intelligent automation and Customer management. Since Power apps was more expensive with less features we used Appian to design apps in HRO processes and automated the contract generation process. It was also used in some of the intelligent automation to extract data elements from PDF documents. It can be enhanced to add functionality like sentiment analysis like we have it in other industry standard tools. Workflow automation is what it is at its best currently.

Pros

  • workflow management
  • Low code no code
  • Intelligent case management
  • integration with API
  • Dashboards and reports

Cons

  • More visualisations in the dashboard like Power BI
  • LMS based system like Celonis and certifications
  • AI & ML functionalities

Most Important Features

  • Intelligent Automation
  • Workflow Management
  • CASE Management

Return on Investment

  • Employees can learn the tool with No prior coding experience
  • It has enabled the organization to find solutions to newer problems which arise post covid.
  • Improving the efficiency of clients and they can utilize their man force in other important areas

Alternatives Considered

Microsoft Power Automate (formerly Microsoft Flow) and Microsoft Power BI

Other Software Used

Microsoft Power Automate (formerly Microsoft Flow), Microsoft Power BI, Microsoft Powerpoint

Best Low Code Software

Incentivized
Divya SangtaniView profile
Software Engineer in Information Technology at Aptclouds Software Solutions (11-50 employees employees)

Pros

  • User interface
  • Platform Security
  • Cloud Based

Cons

  • Nothing
  • It's Perfect
  • It provides a lot of inbuilt features which are really helpful.

Most Important Features

  • User Interface
  • Platform Security
  • Low Coad

Return on Investment

  • It provides the best data management of your clients
  • Awesome Dashboard and reporting features
  • I loved the drag and drop features

Automate Workflow for Any Industries

Incentivized
Nabin PoudelView profile
CEO in Information Technology at Curl Labs (51-200 employees employees)

Use Cases and Deployment Scope

We are using Appian in the hospital to automate the workflow of patient registration, diagnosis, and treatment. It only took two weeks to implement it at the hospital. Appian has connected patients with doctors and departments in a faster, streamlined way. It has eliminated the traditional form of paper-based registration and reporting saving hours of administrative work. Now the patients are able to get treatment faster with Appian workflow automation. Furthermore, with Appian doctors and administrators can perform much faster with decision rules, case management, and AI.

Pros

  • Excellent AWS SaaS platform for workflow automation
  • Supports machine learning to make processes more efficient
  • Can automate hundreds of end to end processes

Cons

  • Quite expensive platform starting at $75 per feature per month
  • Difficult to implement

Return on Investment

  • Appian has drastically improved our customer services by making it better and faster
  • It has save us thousands of working hours while yielding maximum profit

Usability

Alternatives Considered

Kissflow

Other Software Used

Laravel PHP Framework, Django Waffle, Flutter, by Google, Tailwind, React, Oracle Java SE

Appian--reduce time and effort for employees

Incentivized
Sneha Gangan ManoreView profile
Senior Analyst in Information Technology at Bank of America (10,001+ employees employees)

Use Cases and Deployment Scope

It is being used by departments with a variety of databases like Oracle, Microsoft SQL, MySQL, and IBM DB2. Operations of day-to-day tasks, from loan applications to processing, were entirely done using Appian. Also, the tedious task of configurations in various departments was worked upon using this tool smoothly and safely.

Pros

  • Drag-and-drop UX
  • Apps developed by exporting objects in XML and ZIP format
  • Low-code development platform
  • Test for completeness is possible
  • Appian framework reuse for ADA
  • Layman language

Cons

  • Some more utility should be available for performance testing
  • Multiple ZIP file creation with one import matching trick
  • Recommendation engines should be modified

Return on Investment

  • Increased time for innovations
  • Focus on solution is greater
  • Easy-to-transfer skills
  • Digitization of task

Usability

Alternatives Considered

Pega Customer Decision Hub, Pega Platform and Pega RPA

Other Software Used

Tricentis Tosca, Selenium, UiPath Process Mining (formerly ProcessGold)

From emerging to established tool in BPM and cloud space.

Incentivized
Ashish Gawande
Sr Manager in Information Technology at Capgemini (5001-10,000 employees employees)

Use Cases and Deployment Scope

Found very intuitive while using the IDP along with Appian process design for building the solution for one of the insurance companies in APAC. It was used to address to onboard new customers and provide services related to insurance and documents processing.

Pros

  • Documents processing
  • Intuitive user interface
  • Process design

Cons

  • Events handling is one of the area

Return on Investment

  • More than 30%

Usability

Alternatives Considered

Salesforce.com and IBM Business Process Manager

Other Software Used

IBM Business Process Manager, Salesforce.com, Automation Anywhere

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