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Appian Professional, Scientific, and Technical Services Reviews & Insights

Score7.7 out of 10

271 Reviews and Ratings

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Community insights

TrustRadius Insights for Appian are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users have consistently praised Appian for its visually uncluttered and intuitive user interface, with many stating that it allows for quick adoption by both internal and external users. The simplicity and user-friendly nature of the interface make it easy for business users with minimal training to navigate and perform tasks efficiently.

Low-Code Development Platform: Many reviewers appreciate the ease of use provided by Appian's low-code development platform. They find it beneficial that they can develop user interfaces without extensive coding knowledge, allowing for rapid application development and reduced reliance on traditional programming languages. This feature has made the development process more accessible and efficient.

Flexible Access Control: A significant number of users praise Appian for its flexibility in providing different levels of access to users based on their roles. This capability contributes to better data security and control within organizations, enhancing overall data management. Additionally, the ability to tailor processes for specific business needs and configure processes for new business users is seen as a major advantage, contributing to the software's adaptability.

Appian Reviews

3 Reviews
Professional, Scientific, and Technical ServicesInformation Technology & Services3

An Excellent BPMS Tool

Rating: 8 out of 10

Use Cases and Deployment Scope

We were looking at Appian to automate different IT Disaster Recovery service delivery process. The goal was to automate the workflow, facilitate the rolling out of new processes and improve the tracking and reporting. This effort was part of process improvement initiatives.The processes we were looking to automate spanned multiple departments withing the organization and were hand-off heavy between departments.

Pros

  • Appian has a stable platform. It is possible to code some complex processes without running the risk of application crashing
  • Intuitive interface for the application user
  • Cloud availability makes it very easy to implement Appian without having to set up infrastructure
  • Easily integrates with document management systems and BI solutions

Cons

  • Development could be a little easier. Development requires coding experience.

Likelihood to Recommend

  • How complex is the process being automated? Does it require integration with other solutions such as document repository, LDAP, CRM...etc.?
  • Are there solutions available in the market that specifically address the process being automated? For example, automating an IT Incident Management process can be easier using a standard tool built for that purpose rather than developing a new application with Appian.
  • How mature is the process? It is recommended to get the process to a high level of maturity before investing the time in automating it.
HH
Hammad Hammad, MBA
Performance Improvement Lead in Information Technology at SunGard Availability Services (Information Technology and Services, 1001-5000 employees)
Vetted Review
Appian
1 year of experience

Appian: a great BPM for your enterprise needs

Rating: 9 out of 10

Use Cases and Deployment Scope

As a consultant, I use it for our client's enterprise solutions, to solve their business problems. It's used for everything from SOX accounting, enrollment of services, general reporting, escalations, government compliance and task commitment tracking to scheduling of physical assets like shuttles. We also automate common business processes that we find are candidates for automation. Its ability to consume external data is key. We use ASMX/WCF web services to query for data in the designer and then use Appian to handle the logic that needs applied to our data. The way it works with Microsoft Active Directory is also vital to our daily operations. The support we get from the vendor and the training they have available really help us maximize the capabilities of Appian for our enterprise needs.

Pros

  • Consume external / 3rd party data or services.
  • Handle Active Directory and exchange.
  • Powerful process designer.

Cons

  • General knowledge of the product.
  • More access to free training and evaluation/demo versions.
  • Over all debugging improvements.

Likelihood to Recommend

It is great where you know the conditions and variables in play. When those things are set in stone and won't change often or drastically it is great. If it is something that is very fluid and doesn't always happen the same way every time, it isn't so great. If it has a real human element that can't be automated for instance.
WA
William Arends
Programmer Analyst Specialist - Team Lead in Engineering at Onshore Outsourcing (Information Technology and Services, 51-200 employees)
Vetted Review
Appian
3 years of experience
View profile

Appian 7.4

Rating: 7 out of 10

Use Cases and Deployment Scope

I implement Appian as a BPM tool in one of our client organizations. Though they have bought enterprise license, It is being used in a particular department to automate the insurance underwriting processes.

Pros

  • Social BPM: I don't find any other BPM tool in the market which can provide as much social BPM functionality as Appian does.
  • Mobile Compatible: With 7.4 release, Appian has taken this tool to a completely different level. All forms are now by default tempo enabled which means accessible via mobile devices.
  • Records: It gives the flexibility to fetch data from both process and external DB without designing any separate process model.
  • Integration with External system: In the 7.4 release, call web service component gets improved and therefore it becomes very robust to integrate with any legacy system.

Cons

  • Form UI: It improved a lot in 7.4, but still there is still a lot of scope for improvement.
  • Report data should be auto refreshed on a page.
  • Document management should provide document search feature.
  • Tempo has still a long way to go. Lot of improvement is possible here.

Likelihood to Recommend

If the user is more interested in jazzy UI and look and feel of forms and dashboards, Appian is not recommended. If the user needs flexibility and seamless connectivity in their process in terms of approving task from anywhere, viewing reports on the go, Appian is best fit.
AD
AVIROOP DASGUPTA
Senior Associate in Information Technology at Cognizant Technology Solutions (Information Technology and Services, 10,001+ employees)
Vetted Review
Appian
4 years of experience