TrustRadius: an HG Insights company

Amazon Web Services Reviews & Insights

Score8.6 out of 10

705 Reviews and Ratings

Top industries

Based on 5,715,959 HG Insights installations.

Community Insights for Amazon Web Services

Synthesised from 9 verified reviews.


Synthesised from 9 reviews


Amazon Web Services (AWS) serves as a primary cloud provider for organizations seeking to host infrastructure, run multiple applications, and store data globally. In TrustRadius reviews, users frequently leverage AWS for its scalability and flexibility, enabling them to migrate applications to the cloud and design future-proof solutions. The platform is also widely adopted for data storage and management, utilizing services like S3 and RDS, and for building event-driven architectures. Reviewers consistently praise AWS for its comprehensive range of services, reliability, and availability, alongside the ease of use for identity and access management. However, a significant concern among 4 out of 9 reviewers is the platform's complex and often costly pricing structure, particularly for smaller enterprises, leading to a steep learning curve. While AWS generally contributes to operational efficiency and cost reduction through infrastructure optimization, careful monitoring is required to prevent "runaway costs" from unmanaged resources.


  • Provides robust scalability and flexibility for varying workloads.
  • Offers a comprehensive range of cloud services for development and management.
  • Delivers high reliability and consistent uptime for services.
  • Features user-friendly Identity and Access Management (IAM) dashboard and controls.
  • Enables cost reduction through infrastructure optimization and managed services like RDS.
  • Complex and costly pricing structure, particularly for small-scale use.
  • Exhibits a steep learning curve due to overall platform complexity.
  • Features an inconsistent web console user interface.
  • Carries a risk of "runaway costs" from unmanaged resources like backup snapshots.
  • Presents challenges in finding AWS experts and specific technology documentation.
What other products like Amazon Web Services have you used or evaluated?

From 9 reviews

Reviewers frequently evaluate other major cloud providers as alternatives or complements to Amazon Web Services. The most commonly cited alternatives are Google Cloud Platform and Microsoft Azure, each mentioned by 4 of 9 reviewers. These platforms are considered for various services, indicating a broad competitive landscape. Oracle Cloud Infrastructure is also noted as an evaluated option, cited by 2 of 9 reviewers, suggesting a slightly less frequent, but still present, consideration among the user base. The overall sentiment across these alternatives appears mixed, implying that while they offer viable solutions, they may also present different trade-offs or specific strengths compared to AWS. This indicates a diverse approach to cloud infrastructure and services, with organizations exploring multiple vendors to meet their specific needs.

Google Cloud Platform

Google Cloud Platform

Microsoft Azure

Microsoft Azure

Oracle Cloud Infrastructure

Oracle Cloud Infrastructure

What positive or negative impact (i.e. Return on Investment or ROI) has Amazon Web Services had on your overall business objectives?

From 9 reviews

Amazon Web Services (AWS) has generally contributed positively to business objectives for a majority of reviewers, primarily through enhanced operational capabilities and potential cost savings, though cost management requires diligence. A significant portion of the feedback, from four of nine reviewers, points to AWS enabling cost reduction by optimizing infrastructure expenses, such as migrating storage to S3 and utilizing managed database services like RDS. However, the sentiment around cost is mixed, as some services, like Lambda functions, can incur costs based on usage patterns, and two reviewers specifically highlighted cost management risks associated with unmanaged resources like backup snapshots, warning of potential "runaway costs" if not carefully monitored. Beyond financial considerations, AWS is frequently cited for its positive impact on scalability and agility, with three reviewers noting the ease of provisioning resources and adapting to changing demands. Similarly, three reviewers reported improvements in operational efficiency, attributing this to tools like AWS IAM for streamlined management and overall increased productivity.

Cost Reduction

Storing files in S3 instead of onprem NAS drives is much more economical, especially for the files stored in glacier deep archive for compliance purposes.

Cost Management Risks

Backup snapshots of EBS volumes and RDS instances may increase the cost of cloud if not cleaned up properly.

Operational Efficiency

Using AWS IAM has been quite useful, as it allows us to manage multiple organizational units with a single tool.

Besides Amazon Web Services, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 9 reviews

In an analysis of 9 product reviews concerning software regularly used outside of Amazon Web Services, one alternative cloud platform was consistently mentioned. Microsoft Azure was identified by 2 of 9 reviewers (22%) as a service they regularly utilize. This indicates a positive sentiment towards Azure among a segment of the user base, suggesting its integration into their regular workflows alongside or in addition to AWS. While the provided feedback did not elaborate on specific reasons for its adoption or the particular benefits users derive from it, its recurring mention by multiple users points to its relevance in the broader cloud computing landscape. Given the small sample size and the absence of detailed commentary, the depth of user engagement and specific advantages of Azure from the user perspective remain largely underexplored within this particular review set. The findings suggest that while AWS is a primary platform, other significant cloud providers like Azure are also part of users' operational environments.

Microsoft Azure

Microsoft Azure

Describe how you use Amazon Web Services in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 9 reviews

Amazon Web Services (AWS) is predominantly utilized by organizations for hosting infrastructure and cloud services, a use case cited by 7 out of 9 reviewers. Reviewers frequently leverage AWS as a primary cloud provider for running multiple applications and storing data across its global network of data centers. A key benefit highlighted by 33% of reviewers is the platform's scalability and flexibility, which supports the migration of applications to the cloud and the design of future-proof solutions. Furthermore, AWS is widely adopted for data storage and management, with specific services like S3 and RDS extensively used for documents, files, and database needs, as noted by 3 out of 9 reviewers. The platform also addresses specific business problems, such as reducing data center costs and facilitating event-driven architectures through services like SQS, SNS, and Lambdas, according to 22% of the reviewers. Overall, the feedback indicates a strong reliance on AWS for foundational cloud infrastructure and its comprehensive suite of services.

Infrastructure Hosting

Amazon Web Services are basically used to host infrastructure in cloud.

Scalability and Flexibility

Amazon Web Services is super scalable and flexible, is quite cost-effective, user-friendly, and reliable, and secure.

Data Storage and Management

We are using S3 for storage of various documents and files.

Please provide some detailed examples of areas where Amazon Web Services has room for improvement.

From 9 reviews

Reviewers of Amazon Web Services frequently identify areas for improvement, primarily centering on cost management and platform usability. The most common concern, cited by 4 of 9 reviewers, relates to pricing, with users describing it as costly, particularly for small-scale enterprises, and expressing a desire for greater transparency in service costing. This issue is closely linked to the platform's overall complexity, which 22% of reviewers noted makes the pricing structure difficult to understand and presents a steep learning curve for beginners. Beyond cost, user experience challenges were highlighted by one-third of reviewers, who reported inconsistencies in the web console UI and a general lack of user-friendliness. Furthermore, 2 of 9 reviewers pointed to historical feature gaps in some services and a need for more robust development. Finally, documentation and support also received attention, with 22% of reviewers suggesting improvements in specific technology documentation and lamenting the difficulty in finding AWS experts for consultation. These observations collectively indicate a desire for enhanced cost clarity, improved user accessibility, and continued refinement of platform features and support resources.

Feature Gaps and Development

Some services have historical feature gaps that take time to get addressed

Documentation and Support

There can be better docs, around some technologies such as Event Bridge.

Configuration and Debugging

When there is any misconfiguration of EC2 related to SSM Connect. It doesn't clearly states that what particular configuration is missing.

Please provide some detailed examples of things that Amazon Web Services does particularly well.

From 9 reviews

Amazon Web Services (AWS) is frequently cited by reviewers for its robust capabilities across several key areas. A third of reviewers (3 of 9) consistently highlighted its strong scalability and flexibility, noting its ability to handle varying workloads effectively. Similarly, its comprehensive range of services was commended by 3 of 9 reviewers, who appreciated the vast toolkit available for development and ongoing management. Reviewers also frequently pointed to the platform's reliability and availability, with 3 of 9 reviewers specifically mentioning the consistent uptime and performance of services. Furthermore, the ease of use and management, particularly concerning identity and access management (IAM), was noted by a third of the reviewers, who found the dashboard user-friendly and the access controls straightforward to implement. These aspects collectively contribute to a perception of AWS as a powerful and adaptable cloud solution.

Environment Management

With AWS, development has become very easy as it's very quick to spin up and destroy the environment, which saves costs.

Storage Solutions

Storing blob files is very easy with S3.

Service Offerings

Comprehensive offerings

Loading Reviews List....