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Aline

Score8.7 out of 10

24 Reviews and Ratings

What is Aline?

Aline, a product formed from the merger of Sherpa CRM, Glennis, and Enquire, provides a senior living operating system created to meet the industry’s challenges. The company serves sales, operations, and clinical teams across the senior living, post-acute, and home care sectors.

Media

Aline CRM
Aline Insights
Aline eMAR
Aline Mobile Task App
Aline Engage App

1 / 5

Effective

Use Cases and Deployment Scope

As a sales and marketing professional, I use Aline every day at a retirement community. Aline helps me to manage my portfolio of potential residents. At a glance I can see the number of prospects in our database, where they are at in the decision process and set goals of when to reach them to be intentional contacts. Having used a few different database management in the past, Aline aligns the closest to how I work. I can truly say because of Aline I am more successful in what I do.

Pros

  • Database management
  • Intentional planning
  • Organization

Cons

  • Amount of calls in the team progress section
  • Team productivity report fixing so as to not have to scroll through
  • In the calendar option the ability to move tasks more than a month at a time, if it could scroll down so I could move it to a few months ahead

Return on Investment

  • Improved occupancy
  • Easily able to hit metrics that are known for the highest performers
  • Easily able to see when and how often I am making touches to prospects

Usability

Alternatives Considered

Outreach

Other Software Used

Microsoft 365, RealPage Senior Living

ALINE REVIEW

Use Cases and Deployment Scope

The use of Aline in our organization is used for our sales team to create impact with our prospects & families.

Pros

  • The reporting is fantastic and simple to understand

Cons

  • The platform is slow to respond and takes several hours to update.

Return on Investment

  • I do believe that the platform is helpful but there are many steps in completing activities that could be streamlined.

Usability

Aline keeps me focused.

Use Cases and Deployment Scope

I use Aline daily in my work, which is instrumental in impacting my time management and quick access to information. It helps me stay focused on the task and is intuitive, leading me to the best next steps. My daily dashboard allows me a quick view of my day in a forward-thinking, task-oriented manner.

Pros

  • Easy view dashboard.
  • Good notes summary.
  • Using colors to define activities and people.

Cons

  • It needs to be able to "pop" back to the top of the page easily.
  • I want to screenshot particular notes by eliminating some notes.

Return on Investment

  • Eliminates paperwork.
  • Optimizes my sales process.
  • Improved analytics.

Usability

Best CRM for Senior Living Communities

Use Cases and Deployment Scope

As the Department Head for Sales and Marketing, accurate documentation is imperative. I enjoy using Aline and the CRM is user friendly. I utilize Aline daily and I do not experience any connectivity issues.

I have used other CRMs and I must admit, Aline has been the most seamless and fairly easy to navigate.

Pros

  • update prospect notes
  • add Deposits in our system
  • delete or update clients data
  • Scheduling reminder

Cons

  • none at this time

Return on Investment

  • Great reminders
  • Easy to track next steps in the sales process
  • Follow up seamless
  • Navigate prospects data

Usability

Alternatives Considered

Sales Force Assistant

CRM that will save you money, time, and increase occupancy

Use Cases and Deployment Scope

We wanted a product that would help the sales team move the prospective resident through the sales funnel and was built for senior living. That was when we found Sherpa, now Aline. We couldn't be happier. The user-friendly software provides the team with the resources to move a prospect through the sales funnel. It also provides significant data and allows me to drill down quickly to find our focus areas. With all these features, we have shortened our time from lead to move-in, increased occupancy, and saved money.

The teams and I couldn't do our jobs effectively without this software system. Aline has been a tremendous asset to [...]. I look forward to all the future enhancements and seeing how they will improve our efficiency even more.

Pros

  • Prospect Centered Selling
  • Manage ROI on marketing campaigns
  • Aggregate the data to be able to drill down on focus areas
  • Help create a whole picture of a prospective resident
  • Integrations with other systems

Cons

  • Being able to integrate better with Realpage
  • Integration with Docusign
  • Easier integration with
  • Be able to drill down on individual team member metrics better

Return on Investment

  • When we implemented Aline the team occupancy was 76% by year end we were at 86.4%, this took 10 months.
  • The platform saves me countless hours each month for datamining for board reports. The system has paid for itself several times over
  • We can now compare year of year marketing campaigns to find out which campaigns to keep or no longer suit our market.

Usability

Alternatives Considered

RealPage Senior Living