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MatrixCare

Score5.1 out of 10

14 Reviews and Ratings

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What is MatrixCare?

MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes inherent in providing in-patient care.

Categories & Use Cases

Most Frequent Users

Top 3 industries using MatrixCare
Based on HG Insights installation data
View all Reviews
#1 most frequent

Health Care and Social Assistance

67.3%

455 installations of 676

#2 most frequent

Professional, Scientific, and Technical Services

5.2%

35 installations of 676

#3 most frequent

Information

3.4%

23 installations of 676

Reviews

What users are saying about MatrixCare.
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MatrixCare Review

Incentivized
Verified User
Contributor in Human Resources (10,001+ employees employees)

Use Cases and Deployment Scope

We utilize Matrix Care as a time tracking system in the health care world. We enter patient related visits, mileage and office time to be sent to our payroll vendor. The time is extracted in a file format our payroll vendor can utilize and loaded via SFTP. It is also integrated to feed employee information and be fed employee information from our source of truth HR systems.

Pros

  • time tracking
  • user interface

Cons

  • ease of customization

Return on Investment

  • its allowed clinicians to be more efficient
  • allows better quality of care

Alternatives Considered

Homecare Homebase, Dayforce, HHAeXchange and Journey

Other Software Used

Dayforce, Homecare Homebase, HHAeXchange

If you need to share, try MatrixCare

Incentivized
Sam Massanopoli, RHIT SuperstarView profile
Health Information Manager at Peak Resources (501-1000 employees employees)

Pros

  • The Admit/Discharge Report holds high value to me by presenting key information like medical record number, room number, provider and the hospital that the patient transferred from, including a breakdown of their status i.e. admission, discharged, expired etc.
  • The Physician Visit Schedule by Assigned report helps me to keep providers in compliance with federal mandates. I am able to select criteria to refine the resultant data to a specific hall or provider. The results of this report include patient name, the scheduled interval and due date.
  • When it comes to ROI, the Chart Access feature does all of the work for me. With just a few checkboxes, all necessary records for release are extracted and compiled, leaving me to attend to other tasks at hand.

Cons

  • It would be great if paper records could be scanned directly into the patient chart. Presently they are scanned to my email, then downloaded, uploaded into Matrix where the attachment process begins. So, there are a lot of steps.
  • I am in this application about 90% of my day and it logs me out frequently, for security purposes of course but it's still annoying.
  • The available buttons for the attachment process are very small and close to each other which leads to attaching a file of many individual notes to a single patient record and of course I have to remedy that.

Return on Investment

  • I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
  • Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
  • A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.

Other Software Used

Zimbra, Google Cloud Storage

Searching for EMR solutions!

Incentivized
Denise CrosierView profile
Director of Rehab/Physical Therapist Assistant in Professional Services at Infinity Rehab (501-1000 employees employees)

Pros

  • Management of nursing orders - ability to search current and discharged orders is convenient and user-friendly.
  • Progress Notes are easily imputable, and searchable.
  • The dashboard has a variety of options for frequently used information.

Cons

  • The reports can be challenging to run, having to reset the search criteria each time.
  • The MatrixCare program is not easily used on tablets.
  • There are some limitations with regards to the POC ability.
  • When the internet is down, there is not an offline version to be used in the interim.

Return on Investment

  • Having gone from paper charting it has reduced paper waste and streamlined delivery of nursing services/documentation.
  • It has allowed us to track and share documents across many users at one time.
  • The unreliability has been challenging for our team with several outages resulting in delay of care.

Alternatives Considered

Point Click

Other Software Used

Microsoft Office 2016, MS SharePoint, Skype for Business

MatrixCare

Incentivized
Verified User
Professional in Finance and Accounting (51-200 employees employees)

Pros

  • Keeps everything about the residents in one place and is user friendly.
  • We use the notes section so if more than one person is working on something with a resident's file we know what someone else has done as well.
  • Billing and posting payments are a breeze.

Cons

  • I'm sure there are some but I only use it for posting and looking at notes. I don't use the whole system like others in our company do.

Return on Investment

  • Very user friendly and reasonably priced for all it does

Other Software Used

ADP Workforce Now, QuickBooks Desktop Enterprise

MatrixCare is decent for larger companies, build it from the start correct!

Incentivized
Verified User
Employee in Finance and Accounting (501-1000 employees employees)

Pros

  • Store resident files, forms and scanned documents in a convenient location.
  • Navigate through each level of facility care for the super users is easy.
  • Security settings to make sure users can see what they need, not overly public per HIPPA rules.

Cons

  • Customization is somewhat limited
  • Implementation was not easy either, my company was the first to launch MartixCare ONE which is for a multilevel care facility.

Return on Investment

  • Positive: Better tools and invoicing residents is structured better
  • Positive: Partnering companies are who we use like Casamba and the MatrixCare "talks" to them so its easy to import data.
  • Negative: might have not been set up right due to the lack of leadership.

Other Software Used

Microsoft Office 2016, Microsoft Dynamics GP, Barracuda Content Shield

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