Agorapulse Information Reviews & Insights

Score8.7 out of 10

556 Reviews and Ratings

Community insights

TrustRadius Insights for Agorapulse are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Reviewers have consistently praised AgoraPulse for its intuitive user interface, with many stating that it makes tasks easy to execute. The platform's design and layout were described as simple yet efficient by users, allowing them to navigate the system seamlessly.

Responsive Customer Support: Many users have commended AgoraPulse for its responsive and helpful customer support. Customers appreciated the prompt assistance they received when encountering issues or needing guidance. The attentiveness and effectiveness of the support team contributed positively to their overall experience with the platform.

Regular Updates and New Features: A significant number of reviewers have expressed appreciation for AgoraPulse's regular updates and addition of new features. Users value the continuous improvement efforts made by the platform, which enhance their social media management capabilities. These updates also demonstrate AgoraPulse's commitment to staying current in a rapidly evolving digital landscape.

Agorapulse Reviews

22 Reviews

InformationComputer Software1Computer Networking1Internet10Broadcast Media2Newspapers1Information Services2Online Media2Media Production2Writing & Editing1

Finally, a tool that ticks all the boxes

Rating: 10 out of 10

Incentivized

August 24, 2019

Use Cases and Deployment Scope

Agorapulse is an amazing tool that has saved us many headaches. We know have much snappier in response times than the high profile competition in this space with a dedicated support team who answer all queries quickly and correctly. Management and stakeholders adore the in-depth and aesthetically pleasing reporting functions Agorapulse generates at the touch of a button. We receive constant updates with new features and tools, and I can see they take feedback from users and actually allocate resources into investigating the never-ending 'wants list' of the clients.

Pros

Site navigation and responsiveness.
Logical pathways to execute tasks.
Reliability of sharing content at the right time.

Cons

A number of things would be 'cool to use' however they are only applicable to me in my use case. Agorapulse was quick to respond to these feature requests and I look forward to seeing some/all in the near future.
I would like better CRM in the response area (i.e. the ability to put customers into buckets to mass respond when there is news specifically for them).

Likelihood to Recommend

Agorapulse is well suited for small, medium and even large businesses who are looking to take social media seriously. This tool will get you off the ground, allow you to grow a brand and more importantly, quickly respond to customers comments and questions.

Daniel Creen

Social Media Manager in Marketing at Atomos (Broadcast Media, 501-1000 employees)

Vetted Review

Great tool that helps improve engagement and social media moderation

Rating: 10 out of 10

Incentivized

June 20, 2019

Use Cases and Deployment Scope

We use it on daily basis mostly for social media moderation and monitor the conversation online. It’s great to collaborate with other team member especially for assigning some message to our customer services

Pros

Customer service is quick and efficient. The chat box is very useful
The social inbox is great and give an Easter view of our multiple social profiles
Easy connecting to social platforms

Cons

They are always improving the reporting section but I think they can dig deeper in the reporting

Likelihood to Recommend

It’s great for responding to messages on social media, we can created moderation rules where a messages containing a specific keyword could be automatically hide and assign to a team member

Verified User

Strategist (Broadcast Media company, 201-500 employees)

Vetted Review

1 year of experience

Agorapulse Review

Rating: 8 out of 10

Incentivized

March 4, 2019

Use Cases and Deployment Scope

We have over 30 separate websites and each has a Facebook and Twitter profile. We use Agorapulse to schedule several social posts per day, per site.

Pros

Calendar view allows us to easily see what is scheduled.
The ability to have all social profiles listed in one place.

Cons

Mass uploading of social posts, including the appropriate image, would be useful.
Mass updating of all scheduled posts to make changes or updates.
Download past post into a format that will allow for minor changes with the ability to then re-upload.

Likelihood to Recommend

It is well suited for when you'd like to schedule posts across multiple social media accounts.

Dawn Allen

Director of Acquisition Marketing in Marketing at MyHealthTeams (Internet, 11-50 employees)

Vetted Review

View profile

AgoraPulse Experience

Rating: 9 out of 10

Incentivized

November 29, 2018

Use Cases and Deployment Scope

We use AgoraPulse for monitoring several platforms and being able to schedule content and work on several social media accounts at the same time. We are currently using this service for our Instagram, Facebook, Twitter, and Google+. Since we have a lot of Cantonese members, we use RenRen as well but we can't use AgoraPulse for RenRen right now. We use our social media for promotional contents and announcements. We had to contact customer service several times and they have one of the best customer service teams I've experienced.

Pros

Good customer service
Easy to use
Being able to monitor several accounts

Cons

More social media platforms could be added
Images posted through this software sometimes become blurry
The interface can be improved

Likelihood to Recommend

If you manage several social media accounts, then this software is useful. If you are managing only one social media account, this might not be useful.

Verified User

Project Manager in Information Technology (Computer Networking company, 51-200 employees)

Vetted Review

1 year of experience

Meets all your social media needs including future scheduling and reporting

Rating: 10 out of 10

Incentivized

October 16, 2018

Use Cases and Deployment Scope

It is used by me alone as the social media manager. It solves the problem of being able to pre-schedule our evergreen content. It also allows us to duplicate our evergreen content for future posts fast and easily.

Pros

Scheduling ahead: Saves so much time!
Calendar view: easy to see and manage.
Takes recommendations from the actual users: So great that they listen to the needs and wants of the end users.
Easy to duplicate and repurpose successful content.
Nice reporting tools.

Cons

I have been using AgoraPulse for a little over a month and in that time have experienced 2-3 different bugs in the platform that reduced my productivity for those days.
If a post fails to be sent, for whatever reason (mine weren't sent because of internal bugs!), there is no clear and easy way to repost it again without re-doing all the work to make that post again, as far as I can see.
AgoraPulse has the ability to tell the user the best times to post, but doesn't have a feature that automatically sends posts at that ideal time...seems like an obvious feature to me...
There have been regular issues with the Instagram API bridge whereby the connection or token is lost and my scheduled posts all fail till it's fixed.

Likelihood to Recommend

Compared to Hootsuite, the customer service is second to NONE!! All the bugs I have encountered since switching to AgoraPulse don't matter to me because I KNOW that customer service will be there every step of the way to help.

Verified User

Account Manager in Social Media (Online Media company, 11-50 employees)

Vetted Review

A great tool to save time

Rating: 8 out of 10

Incentivized

August 22, 2018

Use Cases and Deployment Scope

I use AgoraPulse every day for several reasons:

Schedule posts over Instagram - Facebook page - Twitter
Moderate and interact with our community
Analyze social KPIs
Having alerts over my brand name and activities

We are a small company so I manage it by myself. It satisfies all the company's social media needs.

Pros

Segmentation of the brand content and editorial planning.
Managing comments and messaging
Data and reports are extremely well

Cons

Doesn't handle stories
Tagging people can be difficult in some cases

Likelihood to Recommend

Well suited :

Post variated content with a defined schedule for each topic
Cross-posting
Canned responses

Less appropriate :

Instagram stories
Managing Facebook Ads posts

Mehdi Khocha

Responsable de projet redacteur seo in Marketing at Motorsport academy (Internet, 1-10 employees)

Vetted Review

1 year of experience

View profile

The best tool for managing social networks

Rating: 9 out of 10

Incentivized

August 22, 2018

Use Cases and Deployment Scope

At the agency, we made the decision to use AgoraPulse to better manage the social networks of our customers.

Since then, it's a real time saver. Sometimes, notifications via Facebook were hidden and did not reach us. Since we use this tool we do not miss any notification, which allows to be reactive with users and to develop a real commitment.

Moreover, the reports are really efficient, fast and practical, they avoid a big loss of time spent counting each number, to examine each data. It's a tool I can not do without!

Pros

Social network notifications gathered on a single tool
Detailed, fast, simple and efficient stats reports
Customer support really fast and responsive to the needs of its customers

Cons

The application is sometimes buggy

Likelihood to Recommend

If you manage several social networks, AgoraPulse is an indispensable tool. It makes it possible to group the social networks of all your customers, not to miss the notifications and thus to generate the commitment by answering everything!

Sometimes the app is not very convenient, but the team is behind to make any necessary improvements.

Cindy Steenkeste

Community-manager in Social Media at Agence YouCom (Writing and Editing, 1-10 employees)

Vetted Review

View profile

AgoraPulse - great, easy, and affordable!

Rating: 9 out of 10

Incentivized

August 10, 2018

Use Cases and Deployment Scope

Our company uses AgoraPulse to manage our growing social media accounts. Our flagship product is a music production app, so AgoraPulse allows us to easily find and engage with our app users and the content they generate using the app.

Pros

AgoraPulse groups together social media mentions in an easy-to-use, elegantly designed interface.
AgoraPulse includes sophisticated report generating capability for users looking for more in-depth information on who is engaging with their organization/brand on social media.
AgoraPulse offers an affordable and social media management tool for companies of various sizes, plans are available to scale to the size of the organization being served.

Cons

The very helpful information on individual users who your brand comes into contact with (e.g. how many messages you've exchanged with a user, how often they mention your organization/brand) is not easy to see unless you know where to look for it.

Likelihood to Recommend

I can only speak to my and my company's experience with AgoraPulse, which has been excellent for our small and growing company! It helps our organization keep on top of social media with a very reasonable allocation of time and resources.

Meredith Cain-Nielsen

Head of User Engagement in Social Media at Resonant Cavity, LLC (Computer Software, 1-10 employees)

Vetted Review

1 year of experience

View profile

Glad I've found it :)

Rating: 9 out of 10

Incentivized

July 25, 2018

Use Cases and Deployment Scope

We monitor comments and direct messages on our client's social media pages. Also, using Agora Pulse to benchmark with competitors.

Pros

Gathering comments and direct messages from social media profiles.
Puts all your socials content into one very easy to use place including paid content.
Manage multiple social media platforms seamlessly

Cons

Mobile app lacks functionality found on desktop version (i.e. filters for messages)
Facebook reviews missing

Likelihood to Recommend

Verified User

C-Level Executive in Marketing (Internet company, 11-50 employees)

Vetted Review

1 year of experience

Finally found social media management that we can depend on!

Rating: 9 out of 10

Incentivized

August 31, 2016

Use Cases and Deployment Scope

AgoraPulse is being used to organize and publish our social media content. It is also being used to monitor social media chatter and messages that we need to respond to. Sometimes those kinds of replies go unacknowledged and that eliminates opportunities to hear from prospective customers and/or learn about who they are, what they need, where they live etc. I haven't used the analytics options yet but I'm looking forward to it. It is not being used across the whole organization because I am the one who is filtering company information and publishing it for the public. The biggest business problem that has been solved is organization.

Pros

The setup of social media content is done very well. AgoraPulse allows you space and time to fill out the editor with what you want to use and say.
Very thorough so the posts get posted and we get immediate notifications when there are things to respond to.
It allows you to organize multiple accounts in one place.
Offers some great insights into the analytics of our clients and the conversations happening on those channels.

Cons

The cost is a little too high.
It would be nice to be able to customize the name/link of who is publishing content instead of just saying "manager".

Likelihood to Recommend

I don't have any thing negative to say. I'm really enjoying the use of AgoraPulse. I only wish it wasn't so expensive.

Verified User

Manager in Marketing (Media Production company, 11-50 employees)

Vetted Review