ActivTrak

Score8.8 out of 10

263 Reviews and Ratings

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ActivTrak

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What is ActivTrak?

ActivTrak is a cloud-native workforce intelligence platform that transforms work activity data into actionable insights for employee monitoring, productivity and performance management, and workforce planning capabilities. Deployment enables organizations to start collecting data in minutes.

Categories & Use Cases

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Automated data collection
Automated collection of key talent data.
Category average: 8.6
Data management
Built-in data management capabilities
Category average: 8.3
Data analysis
Reports and dashboards presenting data with drill-down capabilities
Category average: 8.4

Data integration
Integration with a wide range of HRMS, ATS and other systems to provide comprehensive data for insight and decision making
Category average: 8.2
Report designer
Report designer allowing analysts to design their own reports and dashboards
Category average: 8.7
Self-service insights
Ability of non-analyst users to glean insights
Category average: 8

Alyshia Sargent

Enorllments/ Business Development Director in Sales at AeroStar Training Services (11-50 employees employees)

Use Cases and Deployment Scope

Many of us work remote so we use it to confirm the employees are working during business hours and the amount of hours they are reporting for their paycheck. We have two employees whose accounts are not tracking accurately in ActivTrak.

We have reached out many times and finally the case was escalated to [...} however he has not reached back out with any updates and continues to say the app is tracking accurately. Clearly it is not when I can pull the report and the data it reports to do not even match each other nor the receipts the employee has on their computer to show they were working while ActivTrak is not showing them working. The owner has requested a refund for the past 2 months since the app has not worked accurately and I have not heard back from the finance team after 10 days of the request. Very disappointed in the response times and lack of support given when things are not going as the app was sold

Pros

Giving examples of each KPI that an organization may follow up on
Ability to add multiple employees to track under the account
User friendly reporting

Cons

In my opinion, Chrome OS support or take it off the market until it works properly
In my experience, Support team and Finance team reply times
In my experience, Support team knowledge, willingness to help when things go wrong and are not fixed by a simple troubleshooting guide
In my experience, Lack of support for when things go wrong and understanding of customer service

Return on Investment

Was used to understand an employee was not actually working but until the tracking software is accurate, no hard numbers can be applied

Nelson Najer View profile

Infrastructure Administrator in Information Technology at Michigan Basic Property Insurance Association (11-50 employees employees)

Use Cases and Deployment Scope

helps wiht end user productivity

Pros

let me know what web sites they are on
how much time the spend on web sited
how productive users are

Cons

better reporting by user and sited
better site reporting how much time per site
better filtering work vs leisure

Return on Investment

user are more productive
weed out unproductiveusers and provide training
problem tracking

Other Software Used

Mimecast Advanced Email Security, Trend Cloud One Network Security, Palo Alto Networks Advanced Threat Prevention

Anny Rivera

Human Resource Generalist in Human Resources at Banko Overhead Doors (51-200 employees employees)

Use Cases and Deployment Scope

I track productivity for all Remote employees for weekly reports to CEO. I list productivity times and times with no activity to compare to ADP click. I also look up all sites visited throughout the week.

Pros

track productivity
show websites visited
show times spent on each website/ app

Return on Investment

improved our productivity rate

Verified User

Administrative Assistant (11-50 employees employees)

Use Cases and Deployment Scope

We use ActivTrak to monitor computer activity, productivity and compliance. ActivTrak facilitates this through multiple dashboards, configurations and filters. It has been very easy to set up and maintain all our users information and device activity since day one. ActivTrak allows us to distribute workloads evenly throughout our workforce to avoid burnout or inactive employees.

Pros

Activity tracking
User and device management
Customer service
Graphics and filters

Cons

Data export to .csv or excel files for easier printing or analysis
Screenshots/alarms

Return on Investment

Positive impact: workload analysis and distribution
Positive impact: activity and compliance monitoring

Other Software Used

Google Workspace, Hexnode UEM

Verified User

General Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We mainly utilize ActivTrak to ensure our remote employees are working, signing in on time, and are not visiting websites or doing things that they should not be doing. It tends to be a periodic review, maybe weekly, and we don't utilize half of the features available to us just given the scope of our business. It has been a helpful tool though, and we have course-corrected for multi individuals due to it.