Based on 32 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 32 reviews | Last Published May 27, 2026
ActivTrak serves organizations seeking to monitor and manage employee productivity, particularly within remote or hybrid work environments. In TrustRadius reviews, users leverage the platform to gain visibility into how employees spend their time, track website and application usage, and identify productivity trends. Its ability to distinguish between active and passive work time, coupled with robust activity tracking, is a frequently cited strength.
The platform often leads to increased productivity and more data-driven managerial decisions, with 34% of reviewers reporting a direct increase in productivity. However, some users express concerns about reporting customization and an overwhelming user interface. There are also requests for advanced features like keystroke logging and more robust blocking capabilities. Overall, reviewers find ActivTrak a valuable tool for oversight, though some acknowledge employee resistance due to the perception of intrusive monitoring.
Pros
Detailed website and application usage tracking
Comprehensive productivity and time tracking
Clear reporting and customizable dashboards
Real-time employee activity visibility
Facilitates workload balancing across teams
Cons
Limited customization options for reports and dashboards
Complex or overwhelming user interface and navigation
Lack of advanced features like keystroke logging or robust website blocking
Challenges with integration, particularly with scheduling tools
Potential for employee perception of intrusive monitoring
We use ActivTrak to monitor computer and laptop usage to ensure policy compliance. The policy states that the end user must use the company laptop at all times, and ActivTrak helps us make sure the computers are actually being used and not just sitting on a desk somewhere.
Pros
Tracking
Reporting
Data Collection.
Cons
For our needs, ActivTrak does everything really well.
Likelihood to Recommend
For our use case, the data collection, reporting, and ease of use made it easy to choose ActivTrak. It works great for ensuring that users are actually using their computers, working, and being productive. It is a great tool for a hybrid or full remote work environment.
VU
Verified User
Engineer in Information Technology (51-200 employees)
We use ActivTrak to manage productivity of employees. The business problems the product addresses is use of time. We typically utilize this tool to ensure productivity in the workplace. It is especially helpful with remote employees of whom we have alot. Most of our staff works remote and this lets us look through the window into use of time when performing tasks.
Pros
Shows employee time spent on tasks
Measures productivity across employee range
Analizes levels of time spent on certain platforms
Cons
I would like it to be able to send me reports
Reporting usage without having to search would be nice
keep me informed or alerted when productivity slips
Likelihood to Recommend
When describing specific scenarios where ActivTrak is well suited id have to say that it does a good job of providing a whole picture of employee productivity and non productivity. I feel it is less appropriate for me to view into the employees screens and I do not typically utilize that function for much at all in daily use.
VU
Verified User
Account Manager in Customer Service (11-50 employees)
With most organizations embracing remote or hybrid models, the need for a tool like ActivTrak is eminent to get insights on how the workforce in an organization is performing to help take appropriate decisions: 1) either to involve them within product development/implementations. 2) or to coach to get some personal time off for family and self. 3) or to help them reach the next level in their career. With recent changes in the org which lead to a new team working on building a product from scratch, there was a need to look for a tool like ActivTrak which provides insights on the utilization as well as understand any blockers leading to underutilized team members.
Pros
Provides details on focused hours vs multitasking hours within productive hours
Good enough coaching points for underutilized team members, though high level
Provides active dashboard capturing current status of team members
Provides the ability to schedule Personal Insights which provides an opportunity to improve on utilizing time effectively.
Cons
With teams working across time zones, provide customization to select the time zone for a team member under a manager. Though a time zone filter is provided for tiles, appears refresh would not change metrics. Also does not show all standard time zones.
Should provide customization opportunities as in how many workdays should be counted per time period, like integration with tools like workday or ADP is being missed to capture leaves.
An hour worked on the weekend is messing up averages as it's counted for work, provide the option to add hours vs ignore hours on weekends without counting a day.
Provide customization in terms of selecting visuals per manager vs providing standard visuals.
AI/ML utilization to provide detailed insights focusing on helping individuals improve is the topmost requirement for a product such as ActivTrak to dominate the market.
Likelihood to Recommend
Well suited for teams working in a remote or hybrid model to provide insights on how the team is working and to uncover common patterns within the team to identify collaborative hours in geographically diverse teams. Less appropriate for teams working in office model as this primarily captures screen hours as any robust algorithm still needs manual intervention to identify productive vs other hours effectively.
VU
Verified User
Team Lead in Research & Development (5001-10,000 employees)
We rolled out ActivTrak during COVID to ensure that employees were remaining productive and also to watch for burnout. The platform delivers exactly as promised - we had some initial hiccups in attempting to get usable data out of AT for use in other systems, but we've generally figured it out at this point. As someone that is focused on building a team and a positive place to work, the biggest suggestion would be to make sure you are clear and transparent with employees on how you will use this data. We spent most of the implementation time crafting a fair and transparent policy so that employees knew what we were monitoring, how it would be used, etc.
Pros
Tracks productivity
Tracks website usage
Reports out data in easy to read dashboards
Cons
Would be great to allow user access to data, but specify what data they can review
Better public dash boarding system
Better pricing model (annoying to have to go back to a sales rep for more seats at a discounted price)
Likelihood to Recommend
For larger, distributed companies it would be incredibly helpful. Now that we're back into a hybrid work model, it's less effective as it can't capture productivity in live meetings.
VU
Verified User
C-Level Executive in Human Resources (51-200 employees)
I use [ActivTrak] across all the PCs in our office. The metrics for productivity are very useful. The 2 features we utilize the most currently are website blocking and Alarms with screenshots. Going into a disciplinary meeting with these screenshots and logs has been an incredibly helpful tool to show someone just how much time is being wasted. Since implementation we have had less and less issues with time wasting on the PCs. This is mostly from our employees knowing the software is in use.
Pros
Blocking websites
Alarming for things like USB Drive connections, File downloads, accessing social media and more. You can setup the alarm to close the page, take a screenshot and email you if you deem them alarm critical enough.
Productivity tracking
Cons
I don’t have any complaints currently. The software has received critical updates over the years and it is a solid platform.
Likelihood to Recommend
Offices and businesses where employee workstations are constantly online seem to be the best fit. Some places that it would be less appropriate are for mobile technicians or where workstations are not online all the time.
We use ActivTrak to monitor employees, especially in departments that deal directly with our customers, i.e., Sales, Technical Support, and Help Desk. While most of our staff worked remotely during COVID-19, the Working Hours reports were invaluable. It really helps you see the Total Time, Active Time, Productive, Unproductive, Undefined, and Passive Time by User.
Pros
The application is very intuitive and easy to use!
The reports are invaluable to the success of any company, especially when you have staff members that are working remotely.
The Dashboard lets you see things at a glance, then you can dig in from there.
The blocking mechanism that restricts Social Media, Video sites, etc. really helps.
Cons
When you have an employee that is fired or quits, it would be nice to be able to remove them from a group even when using Active Directory.
Likelihood to Recommend
ActivTrak is awesome for monitoring the productivity of employees. It helps when you are training a new employee because you can review what they are doing. Additionally, when you have a problem employee that isn't doing what they are supposed to be doing, it gives you the details that you need to make counseling or firing decisions. On the positive side of things, when applications and websites are categorized, it shows you which employees are extremely valuable to your organization because they are going above and beyond.
We have some employees who struggle to stay on task, and others who are remote, and we lack clarity on how productive they are toward goals. ActivTrak provides highly relevant insights and enables us to measure individual performance against the averages for someone in their position, based on their peers at the company. This means we have enough information to help implement corrective action or weed out employees who just refuse to dedicate their work time to doing actual work.
Pros
Track total time spent on productive tasks.
Compare productivity and at-computer time between employees.
Provide reporting that can be used for corrective action plans and dismissals.
Cons
Better categorization of what is productive vs non-productive.
Adaptive measurements, such as Slack in a call being considered productive, but Slack in a DM session beyond X minutes at a time is non-productive.
Likelihood to Recommend
ActivTrak is well-suited for hybrid companies with employees working both onsite and remotely, allowing you to compare productivity in different locations. It is also highly helpful when you need to discipline or dismiss an employee and need concrete data showing a lack of productivity beyond missed deadlines.
Verified User
C-Level Executive in Engineering (11-50 employees)
