In TrustRadius reviews, ActiveCampaign is primarily utilized for managing and executing email marketing initiatives, with organizations leveraging it for tasks such as weekly newsletters, drip campaigns, and promoting listings. Its robust automation capabilities are a core strength, extending beyond email to various sales, marketing, and customer retention processes. The platform also facilitates highly targeted communication through advanced segmentation and tagging, often integrating CRM functionalities to streamline operations.

Reviewers frequently report a positive impact on sales and revenue, with 4 out of 11 attributing increased conversion rates and earnings to the platform. However, common areas for improvement include a dated or non-user-friendly interface and limited customization options, particularly for form design without custom code. Some reviewers also noted concerns with data management and a decline in customer support quality. Overall, the platform is seen as a comprehensive marketing automation tool, despite these usability and support considerations.

Pros

Robust and flexible marketing automation capabilities
Effective email marketing with easy template setup and reliable delivery
Advanced segmentation options for highly targeted communication
Positive ROI through increased sales conversion and customer engagement
Facilitates sales funnels and customer journey guidance

Cons

Dated or non-intuitive user interface and overall user experience
Limited customization options, especially for form design without custom code
Challenges with advanced data management and reporting capabilities
Reported decline in customer support quality and lack of direct phone access

From 11 reviews | Last Published May 26, 2026

Why it matters:

Reviewers consistently use ActiveCampaign for a variety of email marketing tasks, including regular communications like newsletters and promotional campaigns. The platform is also employed for capturing emails on websites and implementing structured drip campaigns to nurture leads or engage audiences.

“We mostly send single campaigns to promote our property listings.”

Why it matters:

A significant number of reviewers leverage ActiveCampaign for its automation features, which are seen as critical for streamlining business processes. These capabilities are applied not only to email-based sequences but also to broader sales, marketing, and customer retention workflows, enabling targeted and relevant communications.

“I use ActiveCampaign for email drip campaigns primarily.”

Why it matters:

Reviewers consistently praise ActiveCampaign's automation features, with 6 of 11 reviewers specifically mentioning them. Users find the system easy to customize and set up, appreciating the extensive options available for creating intricate workflows. This allows for efficient management of various marketing processes.

“automations”

What positive or negative impact (i.e. Return on Investment or ROI) has ActiveCampaign had on your overall business objectives?

From 11 reviews | Last Published May 26, 2026

Summary

ActiveCampaign has a demonstrably positive impact on business objectives, primarily by enhancing sales and revenue generation through improved email marketing capabilities. A significant portion of reviewers, 4 out of 11, directly attribute increased sales conversion rates and overall earnings to the platform, highlighting its role in driving direct revenue [1]. This financial benefit is closely linked to the platform's ability to foster stronger customer relationships, as noted by 3 out of 11 reviewers who specifically commend its capacity for improved email engagement [2]. Reviewers frequently cite excellent open rates and effective nurturing sequences as key contributors to this engagement. Furthermore, the platform's advanced segmentation features and reliable deliverability are critical enablers of these positive outcomes, with 2 out of 11 reviewers noting a marked improvement over previous solutions [3]. The combined effect of these features allows businesses to connect more effectively with their audience, leading to tangible returns on investment.

Top Quotes

Increased Sales and Revenue

“Increased our sales conversion rate”

Improved Email Engagement

“great for nurturing sequences”

Better Segmentation and Deliverability

“We switched from Constant Contact and have been able to much better segment our emails, thus increasing deliverability”

Besides ActiveCampaign, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 11 reviews | Last Published May 26, 2026

Summary

Reviewers frequently utilize a range of software solutions in conjunction with ActiveCampaign, indicating a diverse set of operational needs beyond marketing automation. Across 11 reviews, several categories of tools were highlighted, all receiving positive sentiment. Productivity suites and website builders were each mentioned by 2 of 11 reviewers, demonstrating their foundational role in daily operations and online presence. Similarly, scheduling and design software were also each cited by 2 of 11 reviewers, suggesting these tools are integral for managing appointments and creating visual content. The consistent positive sentiment across all mentioned categories implies that reviewers are satisfied with these complementary tools and would likely recommend them to others, aligning with the question's focus on recommendation likelihood.

Top Quotes

Scheduling Software

“Calendly”

Design Software

“Adobe InDesign”

Productivity Suites

“Microsoft 365”

Describe how you use ActiveCampaign in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 11 reviews | Last Published May 26, 2026

Summary

ActiveCampaign is primarily utilized by organizations for managing and executing email marketing initiatives, with 7 of 11 reviewers citing its effectiveness in this area. Reviewers frequently leverage the platform for tasks such as sending weekly newsletters, managing drip campaigns, and promoting property listings. A core strength highlighted by 7 of 11 reviewers is the product's robust automation capabilities, which extend beyond email to encompass various sales, marketing, and customer retention processes. The platform's ability to facilitate highly targeted communication through advanced segmentation and tagging features is also valued, as noted by 3 of 11 reviewers. Furthermore, ActiveCampaign is perceived by 2 of 11 reviewers as a comprehensive, all-in-one marketing automation and customer experience system, often integrating CRM functionalities to streamline operations and foster customer engagement.

Top Quotes

Email Marketing Campaigns

“We mostly send single campaigns to promote our property listings.”

Automation Capabilities

“I use ActiveCampaign for email drip campaigns primarily.”

Segmentation and Targeting

“ActiveCampaign's powerful segmenting makes it easy to email only the contacts that are a good profile match for the property.”

Please provide some detailed examples of areas where ActiveCampaign has room for improvement.

From 11 reviews | Last Published May 26, 2026

Summary

Reviewers frequently identified several areas where ActiveCampaign could be enhanced, primarily focusing on user experience, flexibility, and specific functionalities. The most common concern, cited by 4 of 11 reviewers, was the platform's interface and overall user experience, which some described as dated or not user-friendly. This sentiment often extended to issues with customization, with 3 of 11 reviewers wishing for more options in areas like form design without needing to resort to custom code. Beyond the user interface, some reviewers also pointed to limitations in data management and reporting capabilities, indicating a desire for more advanced filtering and easier data portability. Additionally, a smaller group of reviewers expressed dissatisfaction with customer support, specifically noting a decline in service quality and a lack of direct phone access.

Top Quotes

Interface and UX

“interface not UX friendly”

Customization and Flexibility

“The designer could be better & a lot more customizable without having to use HTML blocks”

Reporting and Data

“Running reports can sometimes be frustrating without advanced filter options within the reports”

Please provide some detailed examples of things that ActiveCampaign does particularly well.

From 11 reviews | Last Published May 26, 2026

Summary

ActiveCampaign is frequently recognized by reviewers for its robust automation capabilities, which are highlighted by 6 of 11 reviewers. Users appreciate the platform's flexibility in creating customized workflows, making complex processes manageable. Complementing this, email marketing features are also a strong point, noted by 5 of 11 reviewers, who value the ease of setting up email templates and the efficiency of email delivery. The platform's ability to facilitate sales funnels is another area of strength, cited by 3 of 11 reviewers, indicating its utility in guiding customer journeys. Furthermore, 2 of 11 reviewers specifically commend ActiveCampaign for its advanced segmentation options, which allow for targeted communication. The support provided by ActiveCampaign also receives positive remarks from 2 of 11 reviewers, who noted quick responses to complex queries. These aspects collectively suggest that ActiveCampaign is well-regarded for its comprehensive marketing automation tools, particularly in streamlining communication and customer engagement.

Top Quotes

Automations

“automations”

Email Marketing

“Storing emails to reuse so you don't have to recreate each email with links”

Funnels

“overall funnel automation”

View All Reviews

ActiveCampaign Reviews

700 Reviews

ActiveCampaign for the WIN

Rating: 7 out of 10

Incentivized

June 25, 2025

Use Cases and Deployment Scope

I use ActiveCampaign for automations, weekly campaigns, forms and landing pages. I love some of the new features such as the AI generated campaign templates and the calendar view for campaigns. It’s definitely a platform you can grow with.

Pros

Campaigns
Automations
CRM

Cons

Pricing

Likelihood to Recommend

If you have a content-based business with more than a 1,000 contacts, ActiveCampaign is a great option.

Verified User

Strategist in Marketing (1-10 employees)

Vetted Review

7 years of experience

Good Job ActiveCampaign

Rating: 9 out of 10

Incentivized

June 5, 2025

Use Cases and Deployment Scope

I use ActiveCampaign for email drip campaigns primarily. The reason this is important for me is my pipeline can be as long as four plus years. It is important that I remind my list that I am available to help their child when they are somewhere within the 16-26 year mark. That could mean multiple kids within a family will need me when they need me, and it can be anytime within that 10-year span.

Pros

Storing emails to reuse so you don't have to recreate each email with links
Storing pictures so they are always close at hand as needed
Answering my questions quickly when I'm creating a complex email drip

Cons

Integrating with Squarespace
Giving me ideas on other ways I can use AC in my business.
Building emails can take a long time as the program churns to save and retrieve data

Likelihood to Recommend

ActiveCampaign is dependable and has a ton of functionality. It is great for a company that needs a sales funnel and other more complex processes. I like that there is an option to add on subscribers as you need them. It may not be great for people who do not need all the functions.

Kristin Clark

CEO - Founder at Kristin Clark Coaching (1-10 employees)

Vetted Review

5 years of experience

View profile

Active Campaign - good software but becoming overpriced for smaller users

Rating: 6 out of 10

May 13, 2025

Use Cases and Deployment Scope

Have used activecampaign for various projects over the last several years and have watched it evolve over the years. Have used it to support call centers as well as other types of sales funnels. There are some places where it is limited (especially the lack of integrations without zapier), but where it really succeeds is in its all-in-one and automation capabilities. It is a sales and marketing stack in a single package.

Pros

full marketing stack in one software
emails and email automation
overall funnel automation

Cons

pricing may be prohibitive for small businesses to use full capability of software, and can get incredibly expensive quickly if you generate a lot of leads.
support has fallen off over the past 3 years. if im spending over $500/month, i should be able to call and talk to someone whenever i want.
if you decide to leave or move to another system, youll have trouble getting a detailed version of your data

Likelihood to Recommend

Best for small businesses that wont be growing very quickly but need to take advantage of a robust marketing automation software that is easy to use out of the box. Not good for businesses that will generate a lot of leads, as the price may become prohibitive quickly. Also, if your business is a phone-based business and not an email-based business, you may have some problem getting the software to work the way you'd like.

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

4 years of experience

Powerful

Rating: 8 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

I use it for email marketing to my audience. It has worked well for sending customers targeted email sequences, based on their interest. The features and ease of use has been invaluable for growing and engaging my customers and followers. It's been excellent for sending relevant emails that are highly targeted via tags and segmentation.

Pros

Visual Automation Builder
Forms
Advanced Segmentation
Tags

Cons

Funnel builder
Landing pages

Likelihood to Recommend

You can build an automated series that delivers content each day.

You can Use tagging to track engagement (e.g., “Clicked email 3,” or “Did Not Open Day 4”).

You can set up a follow-up sequence for engaged users: “Loved this? Join the full Mastery Pathway.”

For less engaged users, trigger a re-engagement email.

Verified User

Account Manager in Customer Service (1-10 employees)

Vetted Review

5 years of experience

Definitely recommend AC

Rating: 9 out of 10

April 8, 2025

Use Cases and Deployment Scope

I use ActiveCampaign for my email marketing as well as to capture emails on my website.

Pros

Email marketing
Funnels
Opt-in

Cons

Interface UX could be better

Likelihood to Recommend

I have a very simple website to share my offerings, and ActiveCampaign helps me share those offerings.

Verified User

Professional (1-10 employees)

Vetted Review

5 years of experience

ActiveCampaign is the way to go

Rating: 10 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

ActiveCampaign solves an email automation problem. We must send customers emails at a specific date during their subscription cycle. These automations were easy to set up, timely, and kept customers engaged and aware.

For instance, when a subscription is coming up for renewal we send a specific email at specific intervals. ActiveCampaign helps us accomplish this. Also, welcome emails are sent to new subscribers. Another instance occurs when a payment is declined. An ActiveCampaign automation sends the customer an email when payment is incomplete.

These three automations have helped us retain customers.

Pros

Automations
One-off Campaigns
Integrations
Custom Fields
Sales Funnels

Cons

Lack of phone support
Inability to disable notifications
Failed upload without notification
Failed send without notification

Likelihood to Recommend

Ease of use. You can set up a few automation within minutes.

Predictive sending. Send emails to your customers when they will read it. ActiveCampaign does this automatically when selected.

Tag on import. Add tags to customers as they are added to the system. This can make automated flows easier to manage.

Bounce/Unsubscribe reports. This keeps your list and your sender rep in good condition. The integration with NeverBounce will help here too.

Verified User

Director in Marketing (11-50 employees)

Vetted Review

4 years of experience

Great product

Rating: 9 out of 10

Incentivized

February 6, 2025

Use Cases and Deployment Scope

I use ActiveCampaign for general email campaigns and automations.

Pros

automations
ease of automations
lots of options within automations

Cons

image area needs work
often glitchy with fonts and colors
doesn't work so well with Safari/Mac

Likelihood to Recommend

Automations are great. Ease of use for images and fonts needs work.

Lindsay R. Allison Dierking

Publisher in Professional Services at The Awakened Press (1-10 employees)

Vetted Review

4 years of experience

View profile

Pricy but worthy

Rating: 9 out of 10

January 31, 2025

Use Cases and Deployment Scope

Pricy but trustworthy! It sends reliable, is always on time and offers a lot of options. The support is always fast and very helpful too. I use ActiveCampaign for more than 5 years now and that won't change. The interface took some updates over the years and got user friendlier.

Pros

fast support
sends on time
many options

Cons

interface not UX friendly

Likelihood to Recommend

I use it for email automations and campaigns. It always sends emails on time. When I had a problem, the support answered fast and the answer was helpful so I got the problem fixed.

Anne Fraulichkeit

Menstrual Cycle Coach in Corporate at Fraulichkeit (1-10 employees)

Vetted Review

5 years of experience

Enterprise grade features for entry level price

Rating: 9 out of 10

Incentivized

December 17, 2024

Use Cases and Deployment Scope

We are a growing SaaS business and email markeitng & sales automation is a big part of our digital strategy. We moved to ActiveCampaign from MailChimp, and really there is no comparison. Whilst Mailchimp was an okay 'list management' platform, Active Campaign is a full blown marketing automation / customer experience system with integrated CRM. The amount of functionality that you get for not a huge amount more than Mailchimp is staggering. You can automate most of your key businesses processes related to sales, marketing and customer retention, (not just email based automations). It's unbelievably powerful when you dive in deep, and honestly in my opinion the pick of the marketing automation platforms (We did a fair amount of research into them all before settling on AC). One key feature for us was the ability to run A/B testing on automation emails (surprisingly few of their competitors offer this). Also their customer support is absolutely stellar - especially the on-boarding team.

Pros

very feature rich
good customer support
works as described

Cons

interface feels a little bit dated - doesn't feel like a single page application, pages still have to load etc.

Likelihood to Recommend

Enterprise grade marketing automation at entry level prices.

Verified User

Executive in Marketing (11-50 employees)

Vetted Review

8 years of experience

Powerful System But Not Made For Beginners

Rating: 7 out of 10

Incentivized

December 12, 2024

Use Cases and Deployment Scope

We use ActiveCampaign for our commercial real estate company. We mostly send single campaigns to promote our property listings. ActiveCampaign's powerful segmenting makes it easy to email only the contacts that are a good profile match for the property. It also is easy to run email marketing for all 9 of our offices under one master account so no contacts overlap or fall through the cracks of unsubscribing from one office & still getting emails from all the others.

Pros

Segmenting
Advanced Searches
Site Tracking on Contact Profiles

Cons

The designer could be better & a lot more customizable without having to use HTML blocks
Running reports can sometimes be frustrating without advanced filter options within the reports
There is currently no easy way for contacts to self-select their email preferences, and I really wish that could be addressed
While there's usually a way to build the segment or automation you want, it can involve lots of work-arounds for things I'd expect to be much simpler

Likelihood to Recommend

ActiveCampaign is probably best suited to people who want to run frequent automations or take advantage of their CRM. Their landing pages also work decently well, though design options on both the landing pages and the email campaigns leave a lot to be desired. The designer is good for people who want an easy drag-and-drop system, but this is NOT a beginner-friendly platform. It takes a lot of training to get used to its intricacies. It's best for people with an email marketing specialty, not your average marketer or business owner who just wants to send things out quick emails.

The automations are powerful, and they are making consistent improvements to the platform, sometimes based off of user feedback in their forums.

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

5 years of experience

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